Brian McCoy | Page 7

I’ve been using this dealership for ten years and I appreciate the professionalism and integrity of my service manager Brian M. I feel like my car is in good hands under his care. appreciate the professionalism and integrity of my service manager Brian M. I feel like my car is in good hands under his care. More

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My advisor Linda Tague was wonderful! Looking forward to working with her in the future. Would have rated 5 stars if a loaner car had been provided - Brian McCoy called and informed me Looking forward to working with her in the future. Would have rated 5 stars if a loaner car had been provided - Brian McCoy called and informed me loaner will not be provided due to age of the vehicle - doesn't make sense to me - I spent $2500 for the repairs and don't see why dealership would not provide loaner to a paying customer. Furthermore the car was purchased at the dealership and serviced there for 8 years post purchase. Prior to this vehicle, we had leased other vehicles from the dealership - plenty of business provided to dealership to support loaner privilege. Loaners can only help with future sale by allowing customer to try out new vehicles. More

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Service experience was excellent. Had a flat tire and brought in the car with no appointment. They had the tire in stock and replaced it for me on the spot. Brian was a pleasure to Had a flat tire and brought in the car with no appointment. They had the tire in stock and replaced it for me on the spot. Brian was a pleasure to deal with. Highly recommend! More

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Hassel free service as always. Mr. Brian McCoy is my go to service consultant. He always keeps informed about the process and very prompt always. Mr. Brian McCoy is my go to service consultant. He always keeps informed about the process and very prompt always. More

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I have been a service(mainly) and car-buyer customer since 1977, initially with our 1973 220D. Service department ... top to bottom and especially primary customer-contact personnel ... have been cons since 1977, initially with our 1973 220D. Service department ... top to bottom and especially primary customer-contact personnel ... have been consistently accessible, polite, responsive and competent. Andy Horne, my service advisor going on 10 years, has provided 5-star management of my service (currently on a 2008 CLK350 bought at MBoP and an 2013 E350) and the hands-on people in the shop have produced 5-star results. More

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Excellent service ! Brian, my service advisor was very helpful in advising me in, not only the work that needed to be done, but also recommended the sway bar replacement Brian, my service advisor was very helpful in advising me in, not only the work that needed to be done, but also recommended the sway bar replacements that has definitely enhanced the drivability of my car. More

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Brian helped in getting the service done properly. He kept me informed and recommended the needed changes. He is a true professional and works with good integrity. Only 1 small request to dealer i He kept me informed and recommended the needed changes. He is a true professional and works with good integrity. Only 1 small request to dealer is to have car vacuum done before delivering the car. Not sure if it’s a valid request. More

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I have dealt with Princeton Mercedes for many years and have always been pleased with their customer service. Tom Knoblaugh Jr got me the GLE that I wanted and the buying process was easy as well as great have always been pleased with their customer service. Tom Knoblaugh Jr got me the GLE that I wanted and the buying process was easy as well as great communication throughout the process. Robert Lisi was extremely patient and helpful when showing me the features of the GLE. The service department is always helpful and Brian McCoy is excellent to deal with! . More

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Your customer service has greatly improved from when I first started bringing the company vehicle in for service. The service writer Brian that I have now is much better than the other person. He is a p first started bringing the company vehicle in for service. The service writer Brian that I have now is much better than the other person. He is a people person and takes the time to understand what's going on with the car. More

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Nick and Brian in svc are rock stars as usual. They do anything to accommodate the car owners. Very difficult software update which was corrupt and wiped out my whole system. Both worked very h They do anything to accommodate the car owners. Very difficult software update which was corrupt and wiped out my whole system. Both worked very hard along with the svc guys to figure out the problem, strip out all the bad doftware and reinstall. More

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