Brian Gardner | Page 25

Took quite a long time I have been coming to Gates Toyota for oil changes for 6 years. Had never had a problem until the last year, culminating with this last visit. I arrov I have been coming to Gates Toyota for oil changes for 6 years. Had never had a problem until the last year, culminating with this last visit. I arroved at 6:55 and my vehicle was not done with its oil change until just after 9am. I was sitting in the waiting room talking with 2 other customers who arrived at 7:50 and 8am and were both finished and out of there by 8:55. I was told it was supposed to be first come, first serve by the employee working the desk and he apologized for the wait. This has now happened 3 times in the last 1.5 years which is very frustrating. Would just warn people that you might be there for a while if you go for an oil change. More

by KIM_REED02 Verified Customer Verified Customer

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Recall Service Had recall that needed to be completed, they got me scheduled the same day I called and completed the work within the stated time frame. Had recall that needed to be completed, they got me scheduled the same day I called and completed the work within the stated time frame. More

by KARISEARS Verified Customer Verified Customer

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Always great service! Great job with scheduled maintainance as usual! Quick, easy and friendly service! Wish you afforded an auto detail service with scheduled maintainan, Great job with scheduled maintainance as usual! Quick, easy and friendly service! Wish you afforded an auto detail service with scheduled maintainan, that would definitely set you above the rest! More

by WEMS26 Verified Customer Verified Customer

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I can't imagine a better dealership to work with. I appreciate the way they make something that might be difficult for me very easy. I trust them and love my Toyota....... everyone I've had. I appreciate the way they make something that might be difficult for me very easy. I trust them and love my Toyota....... everyone I've had. More

by KKRIS4123 Verified Customer Verified Customer

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Very helpful Service excellent and the service people where very helpful with my questions about my new SUV. I was very interested in my tow package and all my que Service excellent and the service people where very helpful with my questions about my new SUV. I was very interested in my tow package and all my questions were answered. More

by KENMURPHY1234 Verified Customer Verified Customer

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Gates Toyota; Rocking Sales and Service These guys know what they are doing, and more important, they know what customer service is all about. We’ve had Toyotas for over twenty years. You sh These guys know what they are doing, and more important, they know what customer service is all about. We’ve had Toyotas for over twenty years. You should already know that Toyotas are the best in their class and as good or better than “higher” name plates. So what can else can they offer? Service, top notch customer service! The service department worked on my 2008 Highlander and they were timely, communicative with a fair price. We turned in a 2016 Avalon and bought a 2019 Highlander and our sales guy, Trent, was excellent at explaining everything and got us what we were looking for at a great price! And then told us to call him to help with service appointments so there would be no delays, we’re new here and never heard of such a thing but apparently it happens everyday at Gates Toyota! The financial guy, Jason, got us great financing and made pretty quick time on the tedious paperwork as it did involve in turning in the lease at the same time. The service crew and sales staff are committed to great customer care at the best price! You’ve tried the rest, now try the best; these guys rock! More

by merrifield115 Verified Customer Verified Customer

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Windshield washer repair The windshield washer lines were frozen; no fluid was squirting on to the windshield. They thawed and cleaned out the tank, refilled it, and it works The windshield washer lines were frozen; no fluid was squirting on to the windshield. They thawed and cleaned out the tank, refilled it, and it works well now. More

by gwenordave Verified Customer Verified Customer

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Very personable and professional employees. They were ready to check in my car when I arrived. The waiting room was clean and I appreciate the coffee and tea provided. My oil change was done pro They were ready to check in my car when I arrived. The waiting room was clean and I appreciate the coffee and tea provided. My oil change was done promptly. More

by JHALL27 Verified Customer Verified Customer

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Standard oil change Good thorough service at a fair price. They caught a battery problem and fixed it for me the day before the Arctic vortex came through. So happy it Good thorough service at a fair price. They caught a battery problem and fixed it for me the day before the Arctic vortex came through. So happy it was fixed and I didn’t end up being caught out in the cold with a dead battery. More

by cshibata1 Verified Customer Verified Customer

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It was so easy and so pleasant We were so grateful for Brian taking such great care of us and our car. Everything was so speedy, friendly and efficient! We love being a Gates custom We were so grateful for Brian taking such great care of us and our car. Everything was so speedy, friendly and efficient! We love being a Gates customer. More

by LOCALFOODCO Verified Customer Verified Customer

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