Brian Fader

Customer service is number 1. Thnak you, Alex Clothier, you were right, the break pedal flutter is gone since you replaced the rear breaks. You're the best! Thnak you, Alex Clothier, you were right, the break pedal flutter is gone since you replaced the rear breaks. You're the best! More

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Thank you again Alex for outstanding work. Thank your co-workers for all their help. Thank your co-workers for all their help. More

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Alex Clothier is always on step ahead of me. He makes sure I have a loaner and my appointments are scheduled in advance. He always makes sure my vehicle is done quickly and correctly. I can't co He makes sure I have a loaner and my appointments are scheduled in advance. He always makes sure my vehicle is done quickly and correctly. I can't convey in words how much this means to me. Thank you, Alex and the decision makers, at Mercedes-Benz of Annapolis for great customer service. I know good customer service comes from the top down. More

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Wonderful service department, I am never disappointed. Thank you for great customer service. Alex you're the best. Thank you for great customer service. Alex you're the best. More

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Arella Berger is terrific! !! First of all, she is "customer-centric" as she made me feel comfortable with the experience of purchasing my first EV. I didn't sense that being !! First of all, she is "customer-centric" as she made me feel comfortable with the experience of purchasing my first EV. I didn't sense that being with her was about the "sale" as much as it was about "my learning experience and comfort level" while we engaged in the process of her teaching me and allowing me to understand the benefits of purchasing an EV. She patiently and thoroughly walked me through the experience both in the showroom and during the "test drive." Putting all of this very simply, "You can relax when being with Arella as it is easy to like her and trust her." Thank you!!! Additionally, "Thank you to Brian Fader for suggesting that I get an EV, to Mike Herron for making the numbers work to my satisfaction, and to Larry Cash for his knowledge and wisdom during the financial process. The Annapolis Mercedes family has to be your "go to" place for purchasing or leasing your next vehicle....and ask for Arella! More

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This is our third Mercedes purchased from Casey at Annapolis Mercedes. He’s the best as well as the entire team! He is extremely knowledgeable, responsive and professional! We highly recommend Case Annapolis Mercedes. He’s the best as well as the entire team! He is extremely knowledgeable, responsive and professional! We highly recommend Casey and the team at Annapolis Mercedes!! More

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Thank you Alex for great customer service. We appreciate everything you do. Thank you Mercedes-Benz of Annapolis for your commitment to great customer service. We appreciate everything you do. Thank you Mercedes-Benz of Annapolis for your commitment to great customer service. More

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Excellent service department. Thank you for great customer service. Alex Clothier, you’re the best. Thank you for great customer service. Alex Clothier, you’re the best. More

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Peter Herman has been a pleasure to work with for servicing on my vehicles. Good communication and very professional! Highly recommend along with Rodd Bowman, their service director. servicing on my vehicles. Good communication and very professional! Highly recommend along with Rodd Bowman, their service director. More

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I am not pleased with our service. I do not understand why your service department directed us to buy parts on E-bay. I called the service Manger and he told me he would look into but I do not understand why your service department directed us to buy parts on E-bay. I called the service Manger and he told me he would look into but we have not heard back. Something is not right! More

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