Brian Eikmeier | Page 12

Usually my service is fantastic, but there is something wrong with your software applications. When I scheduled my appointment I indicated an oil change and tires. When I dropped off my keys on the drop wrong with your software applications. When I scheduled my appointment I indicated an oil change and tires. When I dropped off my keys on the drop off box form I indicated an oil change and tires, but when the service representative called me he wanted to let me know I really should have an oil change....which is one of the reasons I scheduled the appointment. I have a car with St. Cloud Toyota, as well as my husband and my son. Whenever we book an appointment, it is rare the right person in our family is contacted about our vehicle in the shop. Sometimes my son in Duluth is notified when my car is done, for my husband, I am notified and this time for my car in the service area, my husband was receiving a phone call from Dan. Its very frustrating. When I called on Tuesday to check on my car, my main service person was off that day, which is fine, but the service person I was talking to could not get into my account because it was locked as my account was open by my regular service person. Later in the day, a service person kept trying to contact my husband about my car, when my husband finally had time to forward me the voicemail message from the Toyota service person and I tried to call him back, that person had already gone home and no other service person could really tell me if my car was ready or not. So hoping you can improve your software applications in the future as this was a big comedy of errors for me this time. The people are great, just not the technology. Thank you. More

by gail.bloch Verified Customer Verified Customer

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Todd are car salesperson was perfect!! Bryan in the service department was excellent too! Definitely will recommend toyota service department was excellent too! Definitely will recommend toyota More

by FLORHER612 Verified Customer Verified Customer

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Good service that was done in timely manor. They also had a Comfortable waiting room with free coffee. a Comfortable waiting room with free coffee. More

by CarDude Verified Customer Verified Customer

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Kind, friendly service department. Took awhile to get back to me and, while knocking noise is gone, car still is making a bad clunking noise when going over small bumps. back to me and, while knocking noise is gone, car still is making a bad clunking noise when going over small bumps. More

by juliesplaypals12 Verified Customer Verified Customer

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The service rep answered my questions and was very helpful regarding my questions about false sensor notifications. helpful regarding my questions about false sensor notifications. More

by KJOLBERG Verified Customer Verified Customer

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The service department at St Cloud Toyota has always been excellent. I may not like what they tell me I need but I have to trust that they are right even if they tell me I need four new tires when one can't excellent. I may not like what they tell me I need but I have to trust that they are right even if they tell me I need four new tires when one can't be repaired. I have put 2 sets of tires on a vehicle that has less than 64,000 miles. More

by joytom Verified Customer Verified Customer

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The service department squeezed us in without a appointment when they were told we needed the car ready to attend my mother's funeral. That's service. appointment when they were told we needed the car ready to attend my mother's funeral. That's service. More

by DAYCAREMOMSRULE Verified Customer Verified Customer

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Fast, reliable, and reasonable price and a free outside car wash. Very professional, Thanks Much car wash. Very professional, Thanks Much More

by PRAIRIEDOG04 Verified Customer Verified Customer

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Very efficient and helpful. They follow through with completing your request. Multitasking and listening skills are appreciated by us. completing your request. Multitasking and listening skills are appreciated by us. More

by MJHOLLAND44 Verified Customer Verified Customer

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They did an amazing job. Very quick and efficient. Every one was very helpful and friendly. Keep up all the great work. The experience went very smoothly. one was very helpful and friendly. Keep up all the great work. The experience went very smoothly. More

by MEGWILKEN Verified Customer Verified Customer

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