Brian Bush | Page 4

Samantha was very pleasant on the phone. Nate acknowledged me as soon as I got out of my car. Answered all my questions. Brian kept me up to date through the whole process. Very good c Nate acknowledged me as soon as I got out of my car. Answered all my questions. Brian kept me up to date through the whole process. Very good customer service by all. Oh and the text video of the underneath and under the hood was a nice touch. :) More

by dmiller48 Verified Customer Verified Customer

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Kenzie and Samantha are GREAT. We bring all three of our vehicles here and they take wonderful care of us. My truck needed an oil change and it turned out back brakes and I was a We bring all three of our vehicles here and they take wonderful care of us. My truck needed an oil change and it turned out back brakes and I was about to leave on a trip - they got me in the next morning and had it all taken care of in time for me to leave. Great team. More

by Raindancer Verified Customer Verified Customer

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The dealership is very clean and everyone was very helpful. I Really like the board in the customer lobby that shows the progress of service. helpful. I Really like the board in the customer lobby that shows the progress of service. More

by mikehays1965 Verified Customer Verified Customer

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Before I even dropped of my vehicle I made sure to ask multiple times if everything thing would be covered by the warranty I purchased from them.I was assured my car would be covered under warranty. Once multiple times if everything thing would be covered by the warranty I purchased from them.I was assured my car would be covered under warranty. Once I dropped the car off I was informed it might not be and they were going to check. I was very clear I didn't want my vehicle looked at if it wasn't going to be covered as I already knew what the issue was and I was told it would be covered. I was very annoyed that a short time later I was called back and told they charged me $190 just to tell want I already knew and that it would not be covered. I attempted to reach out to the dealer to get the issue resolved but manger Brian was impling that I was trying to get something for free. I reiterated to the manager Brian that I was very clear on not wanting the vehicle looked at if it wasn't covered. He said he would call me back but never did. I even called back and was told he was busy but would reach out. That has not happend yet. I have purchased 2 vehicles from them and have had service done but I'm definitely not going to be back. After reading other reviews it turns out they are under new ownership and it sounds like alot of people have had even worse experiences then me. After calling twice Brian finally got back to me and acknowledged that I was getting the short end of the stick but he still refused to make it right. He told me that if he reimbursed me his service guys wouldn't get paid. If you value your money and fair business stay far away. I'm not upset that the warranty didn't cover the work, I'm just frustrated that they would ignore my request to not do anything if it wasn't covered. More

by Danny Pope Verified Customer Verified Customer

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everyone there was a pleasure to work with i even had my son go there and purchase a new vehicle son go there and purchase a new vehicle More

by bgalik Verified Customer Verified Customer

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Great service and very nice people. I will continue to come back. Very convenient location. I will continue to come back. Very convenient location. More

by CSFLADTEN Verified Customer Verified Customer

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The excellent service that I recieved from the service department was top notch and should be commended! department was top notch and should be commended! More

by fishing6267 Verified Customer Verified Customer

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Nate was very helpful with scheduling and explaining the repairs of my vehicle. The shuttle service was also prompt and the driver very kind. repairs of my vehicle. The shuttle service was also prompt and the driver very kind. More

by mjunker0 Verified Customer Verified Customer

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Great communication! And pricing was was very fair for the completed work. Loved the app were the tech show you real time what the problems were. And pricing was was very fair for the completed work. Loved the app were the tech show you real time what the problems were. More

by jeffwarren007 Verified Customer Verified Customer

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I came in for a scheduled appt. for oil change and tire rotation. Also to start an extended warranty claim for door dent & windshield crack. Nate was very helpful in getting the bod for oil change and tire rotation. Also to start an extended warranty claim for door dent & windshield crack. Nate was very helpful in getting the body shop notified so they could get that scheduled. They also found a gasket seal leak that will be covered under warranty and will schedule that at the same time. I was in and out very quickly. Nate kept me informed during and after which was great. More

by hasz.patrice Verified Customer Verified Customer

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