Brian is the best!
Friendly, caring, knowledgeable. You’re lucky to have him on the service team representing your dealership
Friendly, caring, knowledgeable. You’re lucky to have him on the service team representing your dealership
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by cathydawe
Service Price Transparency
Nov 16, 2023 -
Mercedes-Benz of Sudbury responded
Cathy, we couldn't agree more - Brian is a valuable part of our service team at Mercedes-Benz of Natick. We're glad to know he provided you with such excellent care! Thank you for trusting us with your vehicle!
Great dealer for both sales and service.
I bought my car here and also have had it serviced for the last 5 years. Professional, courteous and excellent staff.
I bought my car here and also have had it serviced for the last 5 years. Professional, courteous and excellent staff.
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by Jennbriere
Service Price Transparency
Nov 14, 2023 -
Mercedes-Benz of Sudbury responded
Hi Jennbriere! We're so glad to know that you've had a positive experience with both our sales and service departments at Mercedes-Benz of Natick. Thanks for your continued support over the years!
Brian has always been knowledgeable and straightforward
each time I visit the Natick dealership. Went out of his way today to honor a prior commitment, which was much appreciated.
each time I visit the Natick dealership. Went out of his way today to honor a prior commitment, which was much appreciated.
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by Tom Scanlon
Service Price Transparency
Oct 31, 2023 -
Mercedes-Benz of Sudbury responded
Hey Tom, thank you for the great review! We're glad to know Brian's knowledge and dedication made a positive impact on your visits to Mercedes-Benz of Natick. We appreciate the feedback and look forward to seeing you again! Have a great ride!
If I could give a zero , I would .
Very rude. Don’t understand about quality and time!
Very rude. Don’t understand about quality and time!
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by Cjulien123
Service Price Transparency
Other Employees Tagged:
Kolls Oloko, Sales -poor
Nov 01, 2023 -
Mercedes-Benz of Sudbury responded
Thank you for the review. I'm sorry to hear we didn't leave you with a better impression and would like the opportunity to get some additional details about your experience so I can make sure I'm addressing the situation appropriately with our team. If you have a moment, would you please reach out to me directly? Thanks again, Fahad Arshad - General Manager - farshad@herbchambers.com
Great communication with Brian with him letting me know
the status update of my repairs in real time.
the status update of my repairs in real time.
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by Lisa
Service Price Transparency
Oct 30, 2023 -
Mercedes-Benz of Sudbury responded
Hey Lisa, thank you for the positive review! We're glad to know Brian kept you well-informed about your repairs at Mercedes-Benz of Natick. We'll see you next time! Have a great day!
We just leased a vehicle…Charles S.
Was great. We have worked with him for the last 10 years or so. We find him very thorough and extremely knowledgeable about Mercedes. He is alwa
Was great. We have worked with him for the last 10 years or so. We find him very thorough and extremely knowledgeable about Mercedes. He is always a pleasure to with with!
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by Suzanne
Oct 24, 2023 -
Mercedes-Benz of Sudbury responded
Hi Suzanne! It's wonderful to know that Charles has been able to provide you with such great service over the years at Mercedes-Benz of Natick. We appreciate your loyalty and look forward to continuing our relationship in the future!
Great job done
Very professional
I will go back to
them when need
I appreciate the services, thank you
them when need
I appreciate the services, thank you
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by mcvbusiness
Service Price Transparency
Sep 26, 2023 -
Mercedes-Benz of Sudbury responded
We're glad to know you had a positive experience with us at Mercedes-Benz of Natick. Your appreciation for our professionalism and services means a lot! We look forward to assisting you in the future.
Provided excellent, professional service in an expedited
manner for an emergency situation. Thanks very much Brian and Javier for your assistance
manner for an emergency situation. Thanks very much Brian and Javier for your assistance
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by IRELOND
Service Price Transparency
Other Employees Tagged:
Javier Bobadilla
Sep 21, 2023 -
Mercedes-Benz of Sudbury responded
We're glad to know our team at Mercedes-Benz of Natick was able to provide you with excellent and prompt service during an emergency situation. Your appreciation will be passed on to Brian, Javier, and the rest of the team! Safe travels ahead!
The service advisor Brian was excellent.
They work with me for a while to find the problem and then did a good job with the repairs the people that are involved with loaner cars were also ex
They work with me for a while to find the problem and then did a good job with the repairs the people that are involved with loaner cars were also excellent!
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by wjhegarty
Service Price Transparency
Other Employees Tagged:
The gentleman who does the loaner cars I think his name was Bob
Sep 20, 2023 -
Mercedes-Benz of Sudbury responded
Thank you for the 5-star rating! We're glad to know you had a positive experience with Brian and our team at Mercedes-Benz of Natick. We always aim for service excellence and we hope to see you again! Safe travels!
My experience was as expected nothing short of
professionalism, courteous, and a smile. From the drop/pick up station crew members, the gentleman that handled the loaner, to the friendly smile of
professionalism, courteous, and a smile. From the drop/pick up station crew members, the gentleman that handled the loaner, to the friendly smile of Jayleane, the cashier. Brian when above and beyond and making sure that all of my concerns were answers and handled in a timely manner. Thank you all for your services.
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by Maria136
Service Price Transparency
Other Employees Tagged:
Jayleane Canales
Sep 06, 2023 -
Mercedes-Benz of Sudbury responded
Hi Maria, We're delighted to know that our team at Mercedes-Benz of Natick provided you with a professional and courteous experience. We'll pass along your kind words to Brian, Jayleane, and the rest of the crew! Enjoy your ride!