Brian Belviso | Page 33

The service rep that helped me was very quick to understand my concern and the team as a whole was able to get everything resolved quickly. understand my concern and the team as a whole was able to get everything resolved quickly. More

by inis.pasha Verified Customer Verified Customer

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Great service! Very helpful. Kept me at ease while I assumed the worst. Handled an unforseen issue at no charge. Best VW dealership in Tampa Bay. assumed the worst. Handled an unforseen issue at no charge. Best VW dealership in Tampa Bay. More

by Gemgeek Verified Customer Verified Customer

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They checked what I asked, gave good price for tires, explained everything to me, answered questions. I felt like they took good care of me. explained everything to me, answered questions. I felt like they took good care of me. More

by amyandgabby1 Verified Customer Verified Customer

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The star is for Heather and Eric-the only helpful people who work there. I have had VWs my whole life (have three in the family currently), but they’ve really gone downhill. Over the last few years I’ve had who work there. I have had VWs my whole life (have three in the family currently), but they’ve really gone downhill. Over the last few years I’ve had terrible service experiences at three different VW dealerships. Lokey was the last straw. There is zero communication-you are left for days, even weeks (literally, they had my car for two months) wondering what’s happening with your car. If you call them, they never answer. If you leave messages (even for the manager) you will never get a return call. They broke my windshield while repairing something else, but to their credit, they did replace it free of charge. I also asked (twice) for them to do an oil change while they had the car-it didn’t get done. You are a number here, not a customer. They don’t care about you or your car. They could take some pointers from the service dept at neighboring Lexus or Hyundai. Side note- if you are concerned about covid, don’t come anywhere near this place- zero enforcement of mask wearing for customers nor staff. More

by dlshaarda Verified Customer Verified Customer

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Eric, Antonio and Brian, masters of the service desk, are always creative and professional. Whether it's routine maintenance or an emergency repair, I always appreciate their support. always creative and professional. Whether it's routine maintenance or an emergency repair, I always appreciate their support. More

by TEDBRYSON Verified Customer Verified Customer

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Good service department, very courteous, taking all COVID precautions seriously. The sales department and customer service department, however, no masks in sight. When a salesman approached w/o a mask and precautions seriously. The sales department and customer service department, however, no masks in sight. When a salesman approached w/o a mask and I asked him to wear one when speaking to me, he walked away and ignored me. I may not deal with them again. More

by jshumilak Verified Customer Verified Customer

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Zeros communication and can’t trust themHad to take my Zeros communication and can’t trust them Had to take my car back to fix the same issue they said they had fixed and to also put the car back together Zeros communication and can’t trust them Had to take my car back to fix the same issue they said they had fixed and to also put the car back together completely More

by Jbarrios19 Verified Customer Verified Customer

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Service is always good. Make an appointment and always on time. Friendly and polite. Great car wash. Never a problem with getting answers to questions on time. Friendly and polite. Great car wash. Never a problem with getting answers to questions More

by patty19fisher Verified Customer Verified Customer

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Always get greeted right away, what I request to be checked gets checked and the problem always gets solved. They have great turn around time and keep you informed of every step/decisions made for your checked gets checked and the problem always gets solved. They have great turn around time and keep you informed of every step/decisions made for your vehicle. More

by YSANTIAGO18 Verified Customer Verified Customer

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Excellent service! Solved some tough technical problems. Appreciate the follow thru to totally solve the problems. It is the commitment to excellence that is obvious. Many thanks! I am a totally Lokey VW Appreciate the follow thru to totally solve the problems. It is the commitment to excellence that is obvious. Many thanks! I am a totally Lokey VW fan! More

by fgrote Verified Customer Verified Customer

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