Brett Whitney

Best customer service i have gotten at any dealership. Was told that my vehicle was in good hands. Was told that my vehicle was in good hands. More

by JMILTY1 Verified Customer Verified Customer

Report | Print

Brett helped me obtain the correct part for my Acura & shipped it to me quickly. shipped it to me quickly. More

by budjones75 Verified Customer Verified Customer

Report | Print

Everything went well and was explained on what was accomplished. It was a seamless experience. accomplished. It was a seamless experience. More

by hitempbs Verified Customer Verified Customer

Report | Print

I purchased a used car from Devon at Southern Acura , he and his manager have been wonderful. They have helped with everything I have needed. I highly recommend them. and his manager have been wonderful. They have helped with everything I have needed. I highly recommend them. More

by mwatson60 Verified Customer Verified Customer

Report | Print

The service department was super helpful in getting me a loaner while I waited for my new vehicle. They were great! loaner while I waited for my new vehicle. They were great! More

by esmit093 Verified Customer Verified Customer

Report | Print

Great and friendly dealership this is my second vehicle that I have purchased Devin was my salesmen and he is always a great guy to work with I recommended him to any of my friends and family looking to bu that I have purchased Devin was my salesmen and he is always a great guy to work with I recommended him to any of my friends and family looking to buy a car. More

Report | Print

Spend money and my problem was never fixed My car was never repaired but I spent money never repaired but I spent money More

by jespurling Verified Customer Verified Customer

Report | Print

I purchased 2022 MDX with A-Spec® Package from Hall Acura Newport News a couple of years ago. My overall dealership (sales and service) experience had moments of good and bad, as nothing is perfect. I had to Newport News a couple of years ago. My overall dealership (sales and service) experience had moments of good and bad, as nothing is perfect. I had to engage management when things did not go well or meet my expectations. The Service Manager, Brett W. handled my concerns when the incorrect color roof rails were installed and provided a resolution. I recently learned the dealership is no longer under Hall (Mile One) and now Southern Acura. Upon taking my car in for its oil change service, I was advised the Hall Rewards could not be used and the lifetime perks that Southern Acura advertises does not apply for customers who purchased a vehicle from Hall. I chatted with the General Sales Manager (Darrius Y.) while waiting on my car and he told me to attain the perks, I would need to purchase a new vehicle. Unfortunately, the 2024 MDX has not changed much from 2022, so it would not be in my best interest to get a new one just like it. I have no interest in the other Acura models. It may be a little inconvenience, but I will need to take my car to Hall Acura VA Beach to utilize my Hall Rewards and interact with a dealership who can fully see all of my 2022 MDX history. More

Report | Print

I can say, this is the best Auto dealership in the 757. Service, sales are all outstanding. I been coming for 10 years. I have purchased 6 different vehicles for myself and my family. Brett and his ser Service, sales are all outstanding. I been coming for 10 years. I have purchased 6 different vehicles for myself and my family. Brett and his service team have taken the best care of all my vehicles. Every one is very professional, friendly and fully engaged in providing the best customer service possible. I highly recommend!! More

Report | Print

Berna and team did an amazing job taking our car in without an appointment due to a faulty trunk latch. The fix took a couple of days to complete, but Berna provided us with a loaner vehicle and made u without an appointment due to a faulty trunk latch. The fix took a couple of days to complete, but Berna provided us with a loaner vehicle and made us feel completely calm throughout the whole week. She called each day with updates on progress and reassured us everything was on track. I am so glad we took our vehicle in to Southern Acura Newport News and even more appreciative of staff like Berna who treat customers like family! More

by MATT.CERILLI Verified Customer Verified Customer

Report | Print