Brett Bales

The entire experience was great with no pressure and just friendly service. Pappas works hard to get you what you need and there discounts are well worth the trip if you are looking for a Toyota. I will defi friendly service. Pappas works hard to get you what you need and there discounts are well worth the trip if you are looking for a Toyota. I will definitely go there for future vehicles and service to my 2025 Tacoma TRD Off-road. More

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This was my first time buying a car and Ryan made the process super easy and understandable! process super easy and understandable! More

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This dealership is nothing but a lemon lot! Absolute bulls**t!! They don't honor anything they put on papper! Also, The matinence department is an absolute joke!! They couldn't fix a peanut but Absolute bulls**t!! They don't honor anything they put on papper! Also, The matinence department is an absolute joke!! They couldn't fix a peanut butter and jelly sandwich if their lives depended on it! I'm literally keeping track of everything that is wrong with my truck that lying b**ch sold me. I'm one issue away from it being labeled a lemon by the state of Missouri. They knew this truck wasn't road worthy but still sold it after slapping a few "bandaids" on it. I don't think they understand what kind of financial troubles go on when the vehicles they sell, go right to s**t after a few months. Not even close to joking but, I got laid off because I couldn't make it in to work due to this pile of sh.....this truck, being a lemon!!!!!! Also, I NEVVVVER pull the injured veteran card but, if it wasn't for the injuries I took in combat, that the government pays me for, I would be on the streets because this truck is always needing work done on it and can't get me back and forth to work to make any money!! Unfu**ing real, man... Here are a few things wrong with this pile of f***.... The fule pump sensor The fule pump itself Brakes Ball joints on both sides Tie rods on both sides (Oh, the right side on the frontend broke on my way to work (that cost me my job) but they put a bandaid on it and it's still making noise and feeling weird) Pretty much the entire frontend is shot Broken exhaust pipe Bad tires from the frontend being outta wack. Electrical issues like the screen going out once in a while The dash not working Transmission issues like when I put it in reverse, there's a very loud knock once in a while. Put in drive, there's a small bang every now and then.... I mean, I could go on and on with this pile of junk. But what really fries my a$$ is the way I'm treated when I go....WENT up there for service they said I'd get before I signed the contract. The matinence guys are an absolute joke and know nothing about mechanical work! They DO NOT take care of the customer when they know they sold a f**king lemon!!!! Do they treat ALL combat vets like this??? It's really bad when they hide behind some horse s**t ad about how they love vets but turn around a sell us and others, junk. They don't give a xxxx about us. As long as they make that money, that's all that matters, right? Unreal and I'm done with these xxxxxxxx. More

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Great dealership with outstanding people to work with. Jacob to excellent care of my family Jacob to excellent care of my family More

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The service was great! Ryan was professional and friendly! We love our van! We would highly recommend Ryan and Pappas to our family and friends! Ryan was professional and friendly! We love our van! We would highly recommend Ryan and Pappas to our family and friends! More

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I had a great experience working with Ryan! From the moment I walked in, he was friendly, welcoming, and true to what he says in his bio - not pushy at all. He really took the time to understan From the moment I walked in, he was friendly, welcoming, and true to what he says in his bio - not pushy at all. He really took the time to understand what I was looking for, and I never felt pressured or rushed throughout the process. Ryan made everything simple and straightforward, which I really appreciated. If you're looking for someone who genuinely wants to help and make your car-buying experience easy, I definitely recommend reaching out to him! More

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We worked with Isabel on purchasing a used vehicle. We came to the dealership because of the reviews we read about Isabel and Brett. She did everything she could for us, with answering questions and al We came to the dealership because of the reviews we read about Isabel and Brett. She did everything she could for us, with answering questions and also we traded in a vehicle and she did an amazing job with the negotiations. Isabel and Brett made this buying experience the best we ever had at a dealership in a long time. Brett was amazing with getting us a loan at the payments we wanted with a good warranty. He explained the warranty in detail. Isabel has kept in touch with us since we made our purchase. Overall I recommend Isabel and Brett to everyone looking to purchase a vehicle. They are the best in the business. More

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I worked with Isabel and her sales manager for less than a week to find the car that is perfect for me. Isabel stayed in touch with me for the few days I had to wait to pick up the car and let me know when a week to find the car that is perfect for me. Isabel stayed in touch with me for the few days I had to wait to pick up the car and let me know when the car arrived. She did everything she could for me so when I went to pick up the car all I had to do was drive and sign the sales agreement. The last time I bought a car the sale took all day. Isabel, Brett and the sales manager made this buying experience the best I have ever had at a dealership. Brett was amazing with getting me a loan at the payments I wanted. He did not try to sell me anything I did not need for extra warranties. Isabel has kept in touch with me since I made my purchase. Overall I recommend Isabel and Brett to everyone looking to purchase a vehicle. More

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Shay was an awesome and very passionate salesman who listens to his customer. Never once did he try and sell us something that didn't 100% satisfy exactly what we were looking for. He understands cu listens to his customer. Never once did he try and sell us something that didn't 100% satisfy exactly what we were looking for. He understands customer service and is truely and asset to Pappas Toyota. Thanks Shay and the team at Pappas. More

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I've purchased multiple cars from Pappas Toyota. Brett Bales is the only person in the finance department I will work with. Extremely professional, makes you feel like he's known you forever. Goe Brett Bales is the only person in the finance department I will work with. Extremely professional, makes you feel like he's known you forever. Goes the extra mile to make sure you get the best rate and loan length you are looking for and won't stop until you are satisfied. Brett Bales and Dakota Maurer are the reason I am a repeat customer at Pappas Toyota. More

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