Hello, everyone! My name is Bret Hines and I am a Service Advisor who has worked in the automotive industry for 30 years. In June of 2009, I became a part of the Rallye BMW team. Known as a nice, honest, and genuine guy who loves to joke around, but always gets the job done. My customers and co-workers can depend on me to help when needed. I am never pushy and always upfront; only sell our customers what they truly need. Making sure the vehicles of our guests are handled in a timely manner is my priority. A little about myself: I studied at SUNY Farmingdale. Enjoy discussions about muscle cars. I’m a big fan of the New York Rangers. Softball is one of my favorite hobbies. I also like going to car shows – I own a classic 1967 Chevy Chevelle. I have a true passion for helping others, which makes this the perfect career choice for me.
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Write a Review724 Reviews of Bret Hines
March 22, 2018
Fantastic service, friendly staff Rallye’s Service department always meets or exceeds my expectations. 1st class service is always provided. I would always recommend Rallye Service to Rallye’s Service department always meets or exceeds my expectations. 1st class service is always provided. I would always recommend Rallye Service to friends & family. More
Other Employees Tagged: Carol Clark-Muniz , David O’Neill
March 22, 2018
Car was cutting off at the time and needed repair They was rude in service sept the sale rep name is giavione at rally Bmw west bury cursed and was very rude and manger did nothing about it They was rude in service sept the sale rep name is giavione at rally Bmw west bury cursed and was very rude and manger did nothing about it More
Other Employees Tagged: Giaviana
December 31, 2017
Great experience with Rallye BMW I have bought cars from Rallye BMW for over 25 years and Joel Sobin for over 15 years. Joel’s professionalism and service is excellent and delivery a I have bought cars from Rallye BMW for over 25 years and Joel Sobin for over 15 years. Joel’s professionalism and service is excellent and delivery and pricing are always terrific. I have never had a problem with any BMW I have gotten from Rallye, and Joel Sobin has made each car a pleasure to pick up and drive away in. Service has always been courteous and efficient, and the waiting area is extremely comfortable and pleasant. Loaners are available when I need them and I love dealing with Rallye BMW. I can’t imagine going anywhere else. More
Other Employees Tagged: Christopher Blanco, Carol Clark-Muniz, Frank Trotta , Matthew Carlson, Richard DeAngelo, David O’Neill, Joel Sobin
November 25, 2017
Excellent service First rate service our family has multiple purchases and leases over many years. Sevens. X 3’s. Very present service area as well and car wash as wel First rate service our family has multiple purchases and leases over many years. Sevens. X 3’s. Very present service area as well and car wash as well More
Other Employees Tagged: George Javier, Michael Corssen
September 01, 2017
Great Service! I had several issues with my BMW which Rallye BMW fixed the first time. Additionally, Bret and the Rallye BMW team needed to contact BMW USA to get a I had several issues with my BMW which Rallye BMW fixed the first time. Additionally, Bret and the Rallye BMW team needed to contact BMW USA to get a approval for a goodwill item. I am very happy they went above and beyond to fix my car. More
Other Employees Tagged: Matthew Carlson
December 19, 2016
Best service Bret & Krishna have helped me for the last 7 plus years on the complete care and service of my cars. Bret has consistently helped me with my service a Bret & Krishna have helped me for the last 7 plus years on the complete care and service of my cars. Bret has consistently helped me with my service and has kept me informed of the progress from start to finish. With great service like this, I have returned to Rallye year after year for buying and servicing of our BMWs for these reasons. More
Other Employees Tagged: Krishna
November 07, 2016
Amazing customer service Always love and get excited to take my vehicle for service. Every year Rallye BMW sends me a brochure reminding me of the yearly oil changes, inspecti Always love and get excited to take my vehicle for service. Every year Rallye BMW sends me a brochure reminding me of the yearly oil changes, inspection, etc... This past Saturday I had the pleasure to work with Bret Hines, he was friendly and very professional. He did recommend me of any additional services and repairs needed on my BMW, which I didn't take at the moment. He also let me know of the SOS, BMW Assist eCall recall and gave me instructions on how to take care of the situation. In Rallye BMW every single person makes you feel welcomed. I know sometimes you don't want to spend the whole day waiting for your car and Rallye BMW understands that as well, thats why they give you the option to take a loaner car and the process is very easy and smooth going. This place is honestly great, after dropping off your car its impossible to not take a look at hands down one of the best showrooms in NY. Their BMW lifestyle and accessories shop is a great way to kill time while they bring your loaner car or if you stay to wait for your car. The cafeteria offers you complementary coffee and bagels but they also have a lot of options to buy other foods and drinks and nothing is over priced. If I could give this dealership/service department 10 stars I would. More
September 23, 2016
Great service Everything was wonderful when I had my328xi serviced on 9/21. Agent Bret Hines explained everything clearly. Work was done promptly and I was on my wa Everything was wonderful when I had my328xi serviced on 9/21. Agent Bret Hines explained everything clearly. Work was done promptly and I was on my way. Could not have been more satisfied More
August 02, 2016
Amazing My first experience and i am thrilled. Helpful, polite and extremely friendly. As strange as it seems, i am looking forward to my next visit. My first experience and i am thrilled. Helpful, polite and extremely friendly. As strange as it seems, i am looking forward to my next visit. More
August 02, 2016
Repair service was excellent Was met promptly on time. Very friendly service and professional. The car was ready right on time and was in very clean and excellent condition Bret Was met promptly on time. Very friendly service and professional. The car was ready right on time and was in very clean and excellent condition Bret Hines kept me very well informed and was very helpful through the entire process. Thanks for your great service Regards Eric J Schwartz More
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