Bret Glass | Page 7

I was scared to make my first new car purchase but this was so smooth and easy and they all, from Scott to Brett kept me calm and were reassuring the entire time!! Thank you!!! was so smooth and easy and they all, from Scott to Brett kept me calm and were reassuring the entire time!! Thank you!!! More

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DO NOT BUY FROM THIS DEALERSHIP! Tons of unethical practices - had to file a dealership complaint with my financial institution bc they were part of their “preferred” dealerships and that was they onl practices - had to file a dealership complaint with my financial institution bc they were part of their “preferred” dealerships and that was they only way to get some sort of action taken... they continuously changed the numbers in the deal. Don’t work with Mike Nations (sales), Tristan Crook(finance), Keith Maldonado (internet management), Bret Glass (sale management), No matter how much you asked to speak to upper management like the GM they will just give you the run around and tell u he’s unavailable for two whole weeks! U can leave voicemails and you won’t get a reply. They will also treat u very xxxxty if u run into any issues with ur financing - I fell into this category due to an error that’s the dealership made within their systems connecting to the bank - I was approved and the bank told me so, I had my letter and such but the dealership couldn’t see this info on their system (apparently) and they called me a liar and told me they were not selling me the car and could no longer work with me bc I was a “Lyft “ driver and banks don like to work with Lyft drivers bc we don’t pay taxes and it’s not a real job! They became very unprofessional and rude - Id never seen such unprofessionalism. It’s a freaking zoo at this place! The fake deals and cheap prices are just that, don’t fall for the bait and switch!! More

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Deceptive practices. Does not follow thru. 6 weeks later the 'We Owe' list had not been done or followed up on. Was told we could cancel the deceptive add-ons that got tacked. Lies... 6 weeks later the 'We Owe' list had not been done or followed up on. Was told we could cancel the deceptive add-ons that got tacked. Lies... Run don't walk away from this dealership More

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First and last time First off, the salesman I dealt with was super cool, just to get that out of the way. But this dealership gave me a guarantee over the phone, just to First off, the salesman I dealt with was super cool, just to get that out of the way. But this dealership gave me a guarantee over the phone, just to find out I woukd have to negotiate the deal that was 'guaranteed" to me over the phone once I got there. They don't seem to give a crap about a used vehicle (except for selling it) so if you do go to this dealership, purchase new. I discovered a few things that needed to be repaired on my used vehicle the next day. The salesman told me that they would repair the isuues, no problems. Well, I get a text the next day saying the manager will not repair the issues because he discounted the selling price of the vehicle as low as he could. I called him, left two voicemails, no call back. Picked up my vehicle around 8pm, building was free of customers. I asked to speak with that particular manager and I was told he was "finishing up on a deal" with a customer so he wasn't available; a ghost customer I guess. I wouldn't recommend this place to anyone. The salesman & the financing guy were super cool though. More

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New car purchase The price of the new car was fair, however the initial price offered on my trade in was pretty insulting. Further negotiation did help me get a little The price of the new car was fair, however the initial price offered on my trade in was pretty insulting. Further negotiation did help me get a little better price for my trade in More

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SUPERB!!!! Bret was a pleasure to work with and was very thorough in going over the vehicle with us! He made the buying process very simple and a lot less stress Bret was a pleasure to work with and was very thorough in going over the vehicle with us! He made the buying process very simple and a lot less stressful than I've had before. Overall extremely happy with the experience!! More

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Effiency The Sales Team was a no waste time efficient, but helpful, group. our salesman Christian, was extremely helpful in explaining features in our new Buic The Sales Team was a no waste time efficient, but helpful, group. our salesman Christian, was extremely helpful in explaining features in our new Buick Envision! More

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