Bret Glass | Page 6

They were super easy to work with. This is our second time buying from them This is our second time buying from them More

by CYNTHIADILTS Verified Customer Verified Customer

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Never received 1400 check we agreed on deal bad service we have a signed letter we have a signed letter More

by gericlark44 Verified Customer Verified Customer

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I got the 2024 Colorado with no buyers remorse this is the 6th vehicle from Van that I have purchased and I feel like they treat me better every time.. I guess they like loyal members. Funny thing I got the 6th vehicle from Van that I have purchased and I feel like they treat me better every time.. I guess they like loyal members. Funny thing I got the truck for my son but I think I Am going to keep it. I wish I could include a pic. Lol. I will be going back for my next purchase. Maria was the sales Woman that helped me shout out to her 5 out of 5 stars. More

by ESILGUERO Verified Customer Verified Customer

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My 6th Silverado from this dealership. Dave my sales representative gets me the truck I want at a very competitive price. No hassle, no pressure, just straight talk with out all the game Dave my sales representative gets me the truck I want at a very competitive price. No hassle, no pressure, just straight talk with out all the games More

by DAIGNEAULTJOE Verified Customer Verified Customer

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This experience was so seamless and efficient. I recommend Van Chevy to anyone that wants to buy a new car I recommend Van Chevy to anyone that wants to buy a new car More

by myeddiemo Verified Customer Verified Customer

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Third vehicle in a couple montgs so that says a lot. Great speed and service fir sure Great speed and service fir sure More

by SEAN.SAUNDERS Verified Customer Verified Customer

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Everyone at van chevrolet was very welcoming and eager to help get me into the vehicle I wanted. help get me into the vehicle I wanted. More

by ULURULOG Verified Customer Verified Customer

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The following review is regarding my sales experience. After that long winded review , I will give honest feedback on service department as well. Sales: (See latter part for updates) Iwould have to cautio After that long winded review , I will give honest feedback on service department as well. Sales: (See latter part for updates) Iwould have to caution anyone choosing to purchase a vehicle from Van Chevrolet to pay very close attention to financing terms and total cost of vehicle. The pandemic was even used as a tool as to why I may not get the incentives offered on website!” These trucks are going for full asking price” type of thing! I did not have the best experience here. The staff was friendly enough but like a friend that may or may not have your best interest in mind. The whole process was very unorganized in my opinion and tales of my truck coming in by rail got old. Like the case with a previous reviewer “EM” on this website, the truck I showed up to deal on was not there and in “extended inventory” whatever that meant. Any financial errors made to the contract were always in the dealerships favor and by large amounts. The “I don’t know why we can’t give you answers”responses were joke given such a well established business! I am guilty of not paying close enough attention to all of the moving parts involved with the purchase. I was guilty in assuming a level of trust and integrity could be had. I would highly recommend that if you are going to pay $495 for window tint, ensure you are getting 5 windows tinted and not just the driver and passenger door and not just privacy glass! I feel the teams are well insulated from each other or play that card intentionally. Very ambiguous answers when discussing discrepancies with dollar amounts. Having to sign and resign contracts for errors is unprofessional after two times and seems intentional as well. Given the opportunity I would definitely go elsewhere. BUYER BEWARE! Good news is I did get a nice truck after the negative experience. If anyone wants documented proof reach out to me. Good luck! Update: Owner response was to contact Becky or Anna in customer service (haha see this “robot” reply on most negative experiences! Why don’t they reach out and call us? They have our information!!)Well I did and got Becky’s voicemail over a week ago. I left a message and have yet to receive a call back. Sounds like an easy reply was made to satisfy the public audience reading this. I’ll update if I receive a phone call.update 9/10 still no call back 😁🤭what a joke! Update 9/23 no phone call from Becky or Anna to address my concerns as stated BUT I did just get a call from Nick asking ifI was still interested in buying a 2020 Silverado from Van Chevrolet....uhhh dude I did and would not again thanks! (12/13/20 no contact from dealership to talk about my experience but I did not assume they would. So far the service dept has not returned my call (Daniel Sanchez) after I left a vm for service figuring they may run different than sales. Also no email response 🤦‍♂️. I would also suggest because I wish I had the presence of mind that when if you agree to warranty, mine was 100k. Ask that the warranty begin after the factory warranty ends at 36k or reduce the price by 34% since that’s what GM is covering during the 100k extended warranty. No sense wasting money for double coverage the first 36k.12/14 Van service department is just as bad as the sales experience! Unfriendly, took over two hours to get my oil changed and tires rotated and yes I had an appointment. They lost my valve stem caps (after market) second time. When I received the survey after the experience I gave them first chance to reach out and I asked them to call me for feedback and they never did. Such a joke! I would stick to my recommendation to stay away from Van Chevrolet! Service I have had my truck serviced here several times the thought is service shouldn’t be scored with sales. The service experience is rapidly approaching the same poor rating. I have not had but probably 1/4 of my appointments actually go through. Most of the time I get there after doing either a phoned in appointment or an appointment booked online. They always seem to get lost and the customer suffers. This week I tried to book an alignment after getting it check last week while in service. I called twice first of the week and left a message for John Felt for the target of getting an alignment this morning. Left a message, not one call back and I am still in need of an alignment. I guess for the most part business must be too good to not want my business or serve the customer. I will have to go elsewhere. I’m not saying all was negative, but the positive was very few and far between. I’ve experienced what service should be when I take my Infinity into the Infinity dealership for service. My truck gets jealous. I wish they serviced GM. Decide for yourself. This is my honest review and my experience. Convince me otherwise Van. More

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Very disappointed with how I was treated by the salesman. He was very pushy and wouldn’t let me leave until he got my deal. I like my car but it’s definitely not what I walked in wanting. He was very pushy and wouldn’t let me leave until he got my deal. I like my car but it’s definitely not what I walked in wanting. More

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Bret helped my husband get into a new truck and we had a vehicle with a ton of negative equity. He was the only sales person to actually listen and help my husband. We had gone to four dealerships and been vehicle with a ton of negative equity. He was the only sales person to actually listen and help my husband. We had gone to four dealerships and been turned down or not listened to and Bret actually called my husband and over the phone made the deal happen. When we drove to the dealership it was to sign papers and get everything finalized. We look forward to him helping us get into our next new vehicle this year! More

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