Brandon Rose | Page 13

Lithia Hyundai of Anchorage responded

C.Krzanowski, we’re thrilled to hear how well Brandon took care of you at Lithia Hyundai of Anchorage! Your kind words about his professionalism, communication, and friendly attitude mean a lot. We’ll be sure to recognize him for going above and beyond. Looking forward to your next visit!

Lithia Hyundai of Anchorage responded

Sean, thank you for reaching out. I regret to hear that your vehicle is still experiencing issues with the oil leaking. Please contact me directly so we can resolve this matter promptly. Thank you. Moises Gonzalez - Service Manager - 907-762-5752

Lithia Hyundai of Anchorage responded

Jmongold, we’re glad to hear Brandon went above and beyond to help you. We understand that long wait times can be frustrating and appreciate you bringing this to our attention. Please feel free to reach out to us directly so we can look into this further and ensure a smoother experience moving forward. Best, Moises Gonzalez - Service Manager - 907-762-5752

Lithia Hyundai of Anchorage responded

It’s great to hear you had such a positive experience! We’re glad Brandon was able to accommodate your appointment on short notice—his helpful attitude and friendly demeanor make a big difference. We appreciate your feedback and look forward to seeing you again at Lithia Hyundai of Anchorage.

Lithia Hyundai of Anchorage responded

Christopher, thank you for your continued loyalty to Lithia Hyundai of Anchorage! We’re thrilled to hear that Isaah Hooman and the entire team made you feel heard and supported throughout the process. Enjoy your second vehicle, and we look forward to helping you again down the road!

Lithia Hyundai of Anchorage responded

It’s great to hear about your positive experience, Jim! We’re so glad Christian was able to provide you with top-notch service. His professionalism and expertise truly make a difference, and we appreciate you taking the time to share your feedback!

Lithia Hyundai of Anchorage responded

Thank you for sharing your feedback, Eblah! We're happy to hear that communication and customer service met your expectations. However, we understand your concerns regarding the cleaning service pricing. We always aim to provide value, and we appreciate your perspective on the matter. We hope to serve you again in the future!

Lithia Hyundai of Anchorage responded

Deejohn, thank you for bringing this to our attention. We understand your concerns regarding the charges and would love the opportunity to clarify them for you. Please reach out to us at your convenience so we can look into this further and provide a full explanation. We aim to ensure you feel confident in your service experience and are happy to help resolve any questions you have.

Lithia Hyundai of Anchorage responded

Lisa, it’s fantastic to hear that you had a great service experience with us! We're so glad to know that our improvements to the customer service experience made a positive impact. Thank you for sharing your feedback, and we look forward to assisting you again at Lithia Hyundai of Anchorage!

Lithia Hyundai of Anchorage responded

Lila, we’re so happy to hear that you had a wonderful experience with our service team! It’s great to know that the text reminders and the kindness from our staff made your visit even better. Thank you for your kind words, and we look forward to assisting you again in the future!