Brandon Powell

Recently purchased a vehicle from Carlson Toyota and the process went extremely smooth. All started out with Howard who was open, upfront and transparent. He got whatever inspection documentation requeste process went extremely smooth. All started out with Howard who was open, upfront and transparent. He got whatever inspection documentation requested, showed videos of the vehicle when the dealership was doing the inspection and even set up for me to be able to walk under the vehicle to make sure it wasn't going to give any surprise issues in the near future. Howard even came in on his day off to make sure my questions or concerns were addressed. If he didn't know, he'd take the extra step and make sure it was answered appropriately. The process started with Howard and he did a great job at making you feel comfortable and if the car wasn't a fit then it didn't fit. I'd definitely purchase another vehicle from them again and I'll ask for Howard to be my sales consultant hands down. More

Report | Print

A nice experience! We love our new Toyota RAV4 Prime! Sara was knowledgeable, experienced, friendly and courteous. We would recommend this dealership and would come bac We love our new Toyota RAV4 Prime! Sara was knowledgeable, experienced, friendly and courteous. We would recommend this dealership and would come back again ourselves. More

Report | Print

Great experience A P R s were ok Will return in future very good customer service very good customer service More

Report | Print

This is easily the best Toyota dealership in Minnesota. The have way better selection than any of the surrounding dealerships. Very easy to deal with, overall a great experience! The have way better selection than any of the surrounding dealerships. Very easy to deal with, overall a great experience! More

Report | Print

Beware Costco Auto Program referrals. We were put in contact with a Costco "rep" and set up an appointment to test drive a specific car. We came pre-qualified for financing with our tra We were put in contact with a Costco "rep" and set up an appointment to test drive a specific car. We came pre-qualified for financing with our trade in ready with title and everything. Unfortunately prepared buyers were met with unprepared sellers. Not only did the Costco-referred "rep" completely blow off the appointment, the person that ultimately did help us was very friendly and knowledgeable but couldn't seem to navigate the inventory management system effectively. It took what felt like 45 minutes of runaround to find out that the car we had come to see sold that afternoon. They ultimately had a new vehicle in stock that met our needs in our budget, so we did complete a purchase, but to be honest the sales manager who took over the transaction gave me really bad vibes and it turned into a weird pushy experience. Someone pre-approved for a $40,000 auto loan and a very specific vehicle and trim level shouldn't need to take 4.5 hours to complete a transaction. Wish I had walked away on principle but I do love the car we're driving. More

Report | Print

Terri Dotson is the best! She was informative and energetic and really willing to go the extra mile for us throughout the whole sales process. We will be back to Carlson to bu She was informative and energetic and really willing to go the extra mile for us throughout the whole sales process. We will be back to Carlson to buy our next car specifically because of Terri. When you go to Carlson ask for her! More

Report | Print

Terry and Ahmed were wonderful to work with. I had no credit and the got me approved when so many others told me they could not help me. I love my 2018 Chevy Equinox. Thank you. Mo I had no credit and the got me approved when so many others told me they could not help me. I love my 2018 Chevy Equinox. Thank you. Mo More

Report | Print

We purchased a 2021 Highlander from Carlson Toyota with the Costco program. Carolyn Haugen was our sales rep and she easy to work with and straight forward. the Costco program. Carolyn Haugen was our sales rep and she easy to work with and straight forward. More

Report | Print