Carrie Haugerud

After continuing to share my negative experience with Carlson regarding my unresolved VSA cancellation, I received two voicemails from Carrie Haugerud, the GENERAL SALES MANAGER, on August 19th. At 11 Carlson regarding my unresolved VSA cancellation, I received two voicemails from Carrie Haugerud, the GENERAL SALES MANAGER, on August 19th. At 11:10 AM: "Sasha, it's Carrie at Carlson Toyota. I love that you continue to bash me online when all I'm trying to do is help you and yeah, I did call you "this guy" because you were upset, and you are upset. So, I'm just trying to get everything fixed for you, but the fact that you keep using my name online and speaking terribly about me makes me not want to help you at all. In fact, I'd like to stop payment on the check that I've already sent you for the $100, like I am trying to help you. I'm the only one who's helped you other than Nick Hemmeter. So, I don't know why you consistently go online and use my name. So, please call me. I'd love to have a conversation with you. I'd love to invite you in to talk to you, because all I'm trying to do is help you and serve you, and the fact that you keep throwing stones at me is not making me very happy right now. So, I'd appreciate a call back, Sasha. Bye" At 11:17 AM: "Hey Sasha, it's Carrie again. Um, let's just buy you car back. So, I, I, don't want somebody doing business with us, that you know, clearly cannot stand us, so, that is never our intent. So, I will give you what you paid for the car, um, and buy it back, if that is something you would like to do, and then you can go purchase a car somewhere else. I don't, I, we, I really just don't want somebody feeling this way about us, and clearly, we have, um, a terrible experience going with you, so, uh, let me know and we'll get you a check cut and we can buy the car back. Thanks so much, bye." I will keep my vehicle and this review! For context: When I purchased my vehicle from Carlson Toyota, Tom Do and Travis Lumsden asked for a five-star Google review. Unfortunately, the level of service I have experienced since then has been the COMPLETE OPPOSITE. In fact, posting reviews appears to be the only way to get a response from Carlson Toyota! I purchased a 2021 Toyota Camry at the end of May with a Vehicle Service Agreement. (I worked with Tom Do and Travis Lumsden; and Antonio Starr - who no longer works at Carlson.) Three days after purchasing the vehicle, I returned to the dealership to cancel the VSA. That form was LOST, but I was never notified. I had to call to find this out; and then filled out a new form. It took until AUGUST for Carlson Toyota to process the cancellation, despite dozens of attempts from me to get updates. I have received more information from Toyota Financial Services than I have from Carlson Toyota. I continuously was transferred to people that were not available, sent to voicemails, or told that someone would call me back, and would receive nothing. It was an endless LOOP; so that is where reviews came into play at the end of July! Upsetting enough, when I was finally forwarded documentation of the VSA cancellation in August by Carrie Haugerud, it included the exchange Carrie had with Kammie Hilyar, telling her: "This guy just blasted us again on his refund for VSA" Carrie, that does not accurately reflect what happened! It is disappointing that it took posting a review for my concerns to even receive attention. It amazes me how eager Carlson is to appreciate the positive reviews, but gets defensive over the negative reviews their own dealership causes! Reviews are a reflection of the experience your customers have. Imagine how the customer feels if the dealership is the one feeling "blasted." If I could have filed the Finance Product Cancellation Form to Toyota Financial Services, I would have. But unfortunately, that responsibility belonged to Carlson Toyota. It was on them to file it and keep in touch with me! The experience with Carlson Toyota has been a DISASTER. No care after you purchase. Within six months later, you’ll just be a "guy" to them. More

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The only reason this dealership is even getting 1 star is due to Antonio in the financing department, and the delivery guys. Long story short, we found a car online that advertised all the options my daughte due to Antonio in the financing department, and the delivery guys. Long story short, we found a car online that advertised all the options my daughter was looking for. We are 3 hours away from the dealership. Communication is very poor. My husband spent days trying to talk to the same person, and that never happened until I got involved and called the dealership. Carrie the sales manager was initially great, but that didn't last long. Brandon was good and got us the video we requested after some trial and error on how to send the video with good quality. When I expressed my concerns with this, I was told the sales guy "is still new and learning." I can appreciate that, but who is training him or making sure he's doing the job right? We decided to purchase the vehicle, with promise of delivery. Trying to complete the paperwork was a nightmare. Once we got in touch with Antonio, it was ok. He saved the sale. My daughter flew home from college for the summer about a week and a half after the car was delivered. When she was looking at it, she found that it didn't have the ambient lighting as was advertised. When I called to ask about it, I spoke with Carrie. She was rude, promised a call back, and I'm still waiting for that. I would not recommend anyone to purchase a car from this dealership unless there is an overhaul of the sales management and training. More

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The Toyota certification they do is a joke. They hide issues with cars and won't stand behind it when they get caught lying. I would suggest driving past this dealership. They hide issues with cars and won't stand behind it when they get caught lying. I would suggest driving past this dealership. More

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Had great experience buying by daughter her first car. Sales people were great and worked with me to ship car to Duluth. Sales people were great and worked with me to ship car to Duluth. More

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I have found Carlson Toyota to easily be the most transparent dealership in the state! transparent dealership in the state! More

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My wife and I are very happy with our experience at Carlson Toyota. After a brief issue with our local bank financing… was a Saturday and our out of state bank had just closed, long story - but, Durha Carlson Toyota. After a brief issue with our local bank financing… was a Saturday and our out of state bank had just closed, long story - but, Durham and Carrie took care of us and we couldn’t be happier about our experience. Our new to us Jeep being delivered to us today. Highly recommend. More

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Very happy with my experience with Carlson Toyota! Keira was polite, curious and very accommodating. Keira and her team worked with me to come to a great deal on my new 4Runner. All was handled via ph Keira was polite, curious and very accommodating. Keira and her team worked with me to come to a great deal on my new 4Runner. All was handled via phone/text and all I had to do was travel to sign paper work and pick it up. The team at Carlson is very down to earth! You won't find suit and tie intimidation running all around but yet very professional which makes you feel welcomed with no pressure! Very professional and highly recommeded! More

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I’ve purchased 6 vehicles from Carlson Toyota and 5 of them were from Terri. They treat you like family. Best customer service at all levels. Thank you for taking such great care of our family. them were from Terri. They treat you like family. Best customer service at all levels. Thank you for taking such great care of our family. More

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The dealership was good. I bought a Toyota Corolla hybrid 2024 and it was dropped shipped. I was pleased with the care of my car. I ended up adding accessories to my vehicle I bought a Toyota Corolla hybrid 2024 and it was dropped shipped. I was pleased with the care of my car. I ended up adding accessories to my vehicle and protection and it turned out amazing. Thanks again! More

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Bought a camery, it's a was a easy smooth process. Happy with my purchase. Happy with my purchase. More

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