Brandon Leger

I have never felt so taken advantage of and disrespected by a business as I have by Paramount Kia over the past three months. In 2021, I leased a car through Paramount Kia of Hickory. When my lease ended by a business as I have by Paramount Kia over the past three months. In 2021, I leased a car through Paramount Kia of Hickory. When my lease ended in July, I visited Paramount to buy out my car. After meeting with CJ from finance, I found that the monthly payment was significantly higher than expected. Upon reviewing documents at home, I discovered over $7,000 in extra warranties and contracts that had not been discussed. The next day, I returned to Paramount to express my concerns and requested the cancellation of these extras. Initially, I was told to wait for several hours or come back another day, but after saying I could stay, a finance manager provided me with a cancellation sheet to complete shortly after. I was told my financing and payments would be updated within one to two weeks. Two weeks later, I called for an update and spoke with Brandon, who assured me everything had been submitted. I requested confirmation of the cancellations and on what my new financing and payments would be, but did not hear back. After two more weeks of follow-up, I spoke with another manager, Andy, who promised to call me back with confirmation of all of this information, but never did. Frustrated, I visited Paramount again on August 31st and learned from another employee, Evan, that my cancellations had never been processed. I was told it was now too late to adjust my payments. Evan stated he could process the cancellations on September 2nd but that I would need to refinance the loan and pay taxes again. It was disclosed that this wouldn’t have been necessary if they had submitted my cancellations the first time. Evan reached out on September 2nd to inform me they were sending a check to my financing bank, which would take a week or two to process. However, on September 18th, when I contacted my bank, they confirmed no payments had been received. When I followed up with Evan, he claimed the process could take 3-4 weeks and should be resolved before my next billing cycle. My next payment is tomorrow and as no surprise, this issue has still not been resolved and Ally has still not received this payment. This manipulation and deceit have persisted for nearly three months. I've repeatedly asked for confirmation and have received inconsistent and incorrect information from various managers and employees. The time and effort I've dedicated to resolving this matter have far exceeded what is reasonable, yet it remains unresolved. As a customer of Paramount Kia for over three years, I feel deeply disrespected. I have been patient throughout this ordeal, but my frustration has reached unacceptable levels. I am still waiting for a resolution. More

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Chao was the best showing me everything I needed to know answer all my question will recommend him any day best sales person to deal with. answer all my question will recommend him any day best sales person to deal with. More

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Katie was a great help and not pushy at all. I highly recommend seeing her for your next car purchase I highly recommend seeing her for your next car purchase More

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Perfect experience Chao answer all my question that was needed I would recommend him to anyone. needed I would recommend him to anyone. More

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Everyone I spoke withe was nice & worked diligently to take care if my automotive needs. take care if my automotive needs. More

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The car buying experience was very pleasant. Jordon was easy to work with, understanding, and relatable. Sometimes the car buying experience can be very uncomfortable with car salesmen being p Jordon was easy to work with, understanding, and relatable. Sometimes the car buying experience can be very uncomfortable with car salesmen being pushy, but I do not feel that Jordon was this way. He let me go at my own pace and make decisions based on what was best for me. In my opinion, this is how car buying SHOULD be. We don't want someone to push us into a loan that we regret 2 months down the road. Thanks for all your hard work, patience, and understanding, Jordon. In the future when I am ready for my next car purchase, I'll be back. More

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Hunter is outstanding Paramount Kia should be great full to have a great salesman like him I would recommend if you goto Paramount Kia ask for him you won't go wrong He is patient knowledgeable not pushy kn to have a great salesman like him I would recommend if you goto Paramount Kia ask for him you won't go wrong He is patient knowledgeable not pushy knows what he is talking about one my best purchase ever He went above and beyond He will get my business and anyone I come in contact with and even the staff thank you Hunter fro Greg More

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It was a great experience, would definitely recommend anyone to go there. Tim was absolutely the best! anyone to go there. Tim was absolutely the best! More

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My uncle referred me to nick thomas he was awesome to work with. And would highly recommend. work with. And would highly recommend. More

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Hunter was very helpful and easy to work with. He made car buying a nice experience He made car buying a nice experience More

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