Boris Loncaric | Page 4

Initially I gave the sales person a 5 star. They hit you with this as soon as you have signed. Even before car is delivered and features explained-or not. My buying experience turned out to be They hit you with this as soon as you have signed. Even before car is delivered and features explained-or not. My buying experience turned out to be bad. Initially while buying everything was good, friendly etc. The salesman failed to notify me that they had added LOJACK to the car and charged me for it. There were five pages during the signing process that were blank which I was asked to sign. I was told supposedly what they were. I have no idea actually and never should have signed them. No paper copies were provided. The credit mgr mentioned that I had LoJack at the end never mentioning the charge. When I later questioned him about it he said the sales person, Caleb, should have said something. He didn’t. We had plenty of time for him to do so. He talked about his wife, his father-the former superintendent of schools, etc but never mentioned LoJack or the charge. Boris, the credit mgr, said it couldn’t be undone but he would talk to the sales person and see what they said. I left a message for Caleb. Not returned. I sent an email to the ONLY email I could find and it was not returned. In addition $300 was added to the car for a part I did not want which was a misunderstanding. Then I was told it wasn’t added. Then when there was a problem which I did need another part they said they would apply the $300 To it. In the end I did not get the part out on, which I told service, left a message for Caleb, and requested a refund. Again I have heard nothing. All this to say there will not be a repeat customer to this dealership. More

by Chevy owner Verified Customer Verified Customer

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i went in during the afternoon and i was able to trade in my car and get a newer suv. they were really nice and helpful my car and get a newer suv. they were really nice and helpful More

by OLIVIA_N_ORTEGA Verified Customer Verified Customer

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Professional and no nonsense. Farley was great to work with, as was Boris. This was my 3rd time dealing with Town East Ford and each time has been a good experience. Farley was great to work with, as was Boris. This was my 3rd time dealing with Town East Ford and each time has been a good experience. More

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I flew in from out-of-state to purchase the vehicle that I had been looking for from this dealership. Even with the nationwide computer system outage, this dealer navigated my deal with much ease. I had been looking for from this dealership. Even with the nationwide computer system outage, this dealer navigated my deal with much ease. More

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The process was smooth and seamless. Everyone was very attentive and hospitable. Love my car. Everyone was very attentive and hospitable. Love my car. More

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We have bought over 15 vehicles over the years with Town East Ford and they have never disappointed us. Farle was great to work with. East Ford and they have never disappointed us. Farle was great to work with. More

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Good staff, good deal, good experience! I would recommend them to my friends. I was able to trade my 2023 for a 2024 and still able to get a great deal! I would recommend them to my friends. I was able to trade my 2023 for a 2024 and still able to get a great deal! More

by SCA10 Verified Customer Verified Customer

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Blake made buying my husband's truck such a breeze! Very grateful for him & the whole team at Town East Ford! Very grateful for him & the whole team at Town East Ford! More

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Farle was great! Very kind and helpful. Still felt like we overpaid for warranty but Farle was great and would definitely love to work with him again if we ever go ba Very kind and helpful. Still felt like we overpaid for warranty but Farle was great and would definitely love to work with him again if we ever go back to Ford! More

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Kevin and Jermaine did an awesome job. Once they knew what we were looking for and what we were trading in- they worked with us to get a deal that made driving 3.5 hours worth it! Super ni Once they knew what we were looking for and what we were trading in- they worked with us to get a deal that made driving 3.5 hours worth it! Super nice guys!! With all the work we did up front- the process at the actual dealership was still pretty slow. But all things considered- Kevin and Jermaine sealed the deal for us! More

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