Bobby Eskey | Page 3

Very Cordial and helpful. Explanations of work done were detailed. They listened to my concerns and answered the questions I had. Explanations of work done were detailed. They listened to my concerns and answered the questions I had. More

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Columbia kia has the best service department that I have ever been to. Always so nice and helpful and understanding to helping the customer. ever been to. Always so nice and helpful and understanding to helping the customer. More

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Wonderful dealership. Friendly staff in the service dept. I've been working with Andy Caldwell for several years. I can't say enough positive comments about this dealershi Friendly staff in the service dept. I've been working with Andy Caldwell for several years. I can't say enough positive comments about this dealership. More

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Bobby is the best service advisor in the service department as far as I am concerned. department as far as I am concerned. More

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Always get great service at Columbia Ford, they have kept my 2016 Escape in excellent shape!! They have always treated me with the utmost respect. Been a customer for 10 years now. my 2016 Escape in excellent shape!! They have always treated me with the utmost respect. Been a customer for 10 years now. More

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Needed to drop off car for day for oil change, why no short appointment times? short appointment times? More

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Thorough, fast and excellent work and follow up. Great staff. Will keep going back there Great staff. Will keep going back there More

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From working with sales buying our new car, and dealing with service that has been extremely pleasant with service that has been extremely pleasant More

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Great service, very nice staff! Comfortable waiting area, thorough explanation of service required. Thank you Comfortable waiting area, thorough explanation of service required. Thank you More

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Went here to have a brake vacuum hose replaced. They asked if I wanted them to add a clip onto the air manifold but it will take another day for it to be delivered. I said no car is fine without. They asked if I wanted them to add a clip onto the air manifold but it will take another day for it to be delivered. I said no car is fine without. They returned the car to me with engine light on (no light on when I dropped it off) . Turns out when I took it somewhere else to have them look at the engine light they said the clip was definitely nocked off while replacing the hose because the hose runs up against the clip. On top of that it's a 4 hour and $450 job to dig down into the engine to replace it. I call Columbia Ford back to ask why they didn't tell me it's so hard to replace this clip and they said I declined the work not their problem now. If I want I can pay them to fix it. I talked with a few people at Columbia Ford and got a different story from each. They should at least try to consistently lie about what happens in the back room. More

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