Bobby Channan | Page 32

Excellent experience with Rally BMW dealership and special thanks to Aldemar who gave us options to choose the vehicle and helped us to lease the vehicle. special thanks to Aldemar who gave us options to choose the vehicle and helped us to lease the vehicle. More

by ALNOORMEDICAL535 Verified Customer Verified Customer

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I have leased many vehicles with several other dealerships and I must say that the experience I had with my salesperson (Bert Vargas) was far more helpful and made the entire transition, which inc dealerships and I must say that the experience I had with my salesperson (Bert Vargas) was far more helpful and made the entire transition, which included a trade in, so smooth that I could not believe how easy it was. I am very happy with this dealership and all who worked with me to make the pick up enjoyable and stress free. More

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I received excellent customer service. I couldn’t have it any other way. Excellent work and A great job. No complaints here. I will be back. any other way. Excellent work and A great job. No complaints here. I will be back. More

by eyavonnedrayton23 Verified Customer Verified Customer

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Rallye BMW was fantastic! The whole process was extremely easy and streamlined. We walked in knowing what type of models we were looking for and our budget. Bobby was very honest in what was available in our easy and streamlined. We walked in knowing what type of models we were looking for and our budget. Bobby was very honest in what was available in our price range and what he could do as far as any markdowns. We choose Rallye after visiting several other dealerships in NJ and being sick of the markups and undisclosed fees that pop up at signing. Rallye was well worth the hour drive to have this process be pleasant and painless! More

by JReese Verified Customer Verified Customer

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Thank you Bobby. You mad this experience very easy. It was a pleasure working with you and the rest of the Rallye staff. Again, Thank you. was a pleasure working with you and the rest of the Rallye staff. Again, Thank you. More

by rbailin8 Verified Customer Verified Customer

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Robert Wachsman was the most professional, kind, respectable salesman I have encountered while buying a car! I recently started looking for a hybrid vehicle and input my info in Rallye’s website. I respectable salesman I have encountered while buying a car! I recently started looking for a hybrid vehicle and input my info in Rallye’s website. I got a call from Bob on Thursday and was cruising around my new 530e on Tuesday, mind you, this was all over the phone!!! I have never felt more comfortable buying a car and I never face to face met with him. Not to mention I had a terrible prior experience with Competition in Smithtown before this, they treated me so poorly. But Rallye and Bob Wachsman I would recommend until the end of time. Thank you!! More

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Bobby was very professional and helpful. The dealership also was very clean and they were able to get the car ready for pickup very quickly. also was very clean and they were able to get the car ready for pickup very quickly. More

by MFISHON1 Verified Customer Verified Customer

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Took my car in for an oil change and inspection. when I set up my appointment I was told that it would be a $99 for the oil change. after dropping off my call the next call I received was that the car was set up my appointment I was told that it would be a $99 for the oil change. after dropping off my call the next call I received was that the car was ready to be picked up. When I arrived I was told to head over to the cashier. I was handed a bill that was a little higher so I questioned it. the immediately called the service rep and proceeded to tell me what it was and that it was within his right and NY state to charge that fee. I never argued that, I simply asked what it was and why it wasn't disclosed ahead of time rather than when I was paying the bill. He proceeded to argue back and forth about his right to charge the fee and I just kept explaining that it should have been disclosed. all this occurring in front of the staff and other customers. This seems to be the norm as I also was within a few feet of another service rep and his manager arguing over how to handle another upset customer. On a separate note when I purchased my car the finance person lied and did not act in a professional matter. Asking that I complete an application with my personal info over a regular email instead of secure emails to protect my info. she also promised to beat my current banks offer based on my stated credit. This was all a lie and way to get me to apply because once my credit was run she told me she couldn't beat my banks offer. I was angered and complained to my sales person who was good but he couldn't help. He passed me off to Ray Costello. I explained how unhappy I was and he ultimately ended up offering a free detail for my car whenever I wanted to use it. he said his word was all I needed beause his word was everything. his words not mine. I could have hired an attorney and went that route but I decided not to and just accept Ray's offer. When I tried to take him up on that offer he said he knew nothing about it. He didnt even have the nerve to come down and speak to me, he sent his salesman down to tell me. He is an emarassment and his word isn't worth anything. More

by GA BMW Verified Customer Verified Customer

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Aldemar is a Pristine advisor, helped with the trade in and purchase smoothly. Best prices and quality customer service! Would be glad to do business again and purchase smoothly. Best prices and quality customer service! Would be glad to do business again More

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Buying an X1 from Bobby was a seamless experience. Straightforward, no high pressure sales tactics, and I felt we were treated fairly throughout. I believe we got a fair deal, and I would return to Straightforward, no high pressure sales tactics, and I felt we were treated fairly throughout. I believe we got a fair deal, and I would return to this dealership again in the future. More

by Dave M Verified Customer Verified Customer

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