Bob Young | Page 3

wonderful This dealership is great. Service is fantastic every time I come in, and everyone is very friendly and professional. They really care about the people This dealership is great. Service is fantastic every time I come in, and everyone is very friendly and professional. They really care about the people that come through their doors. More

by STAPLES.ASHLEY Verified Customer Verified Customer

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Easy in and easy out Was easy to schedule an appointment. The prices were fair and reasonable. Quick check out and vaccumed the car out as a free bonus.They did a free mul Was easy to schedule an appointment. The prices were fair and reasonable. Quick check out and vaccumed the car out as a free bonus.They did a free multi-point inspection also. More

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Five Star - Franklin/Sussex Hyundai Dealership Excellent customer service, Excellent quality of work. Friendlly employees. Knowledgable sales consultants - especially Bob Howlett who went well abov Excellent customer service, Excellent quality of work. Friendlly employees. Knowledgable sales consultants - especially Bob Howlett who went well above & beyond to help us. What more could any customer want? Oh yes! The cherry on top.... you get your car washed after every visit. Why would you want to go any where else? More

by THEADAMSFAMILY101 Verified Customer Verified Customer

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went for an oil change and got a dent! I went for an oil change on Thursday May 14, 2015 at 1:00 PM, at 2:15 pm I picked the car but, it seems to me kind of strange, that they parked the ca I went for an oil change on Thursday May 14, 2015 at 1:00 PM, at 2:15 pm I picked the car but, it seems to me kind of strange, that they parked the car passed the service department door, when, as usual and for a courtesy, they always face the passenger door toward the service department. I am a visually impaired person and I always ride as a passenger, my boyfriend drives for me. On the evening of Saturday May 16, 2015, when we used the car again and while my boyfriend came around the passenger side to assist me, He noticed the dent, which it not easy to spot, is under the passenger door, no damage at the paint, looks made with a tool, press or weight on it. I called but they were closed, so I left a message. I came back to the service department on Monday 18, 2015 at 9:00 am, and I asked to speak with the manager of the service department, I explained my concern about the dent, and even for him was difficult to spot the dent, He had to bend down and touch the area several times. Immediately He said: "I can guarantee this did not happened here..." I asked him if I can see the video from the service area at the time my car was there, and he said "There is no video" He repeated over and over "you had the car for 5 days..." in reality I had it for 3 days and returned to the dealer in a timely fashion. Instead of addressing my concern, He storm off into the building and left me standing there with no answer or no resolution, not even the chance to investigate the dent in my brand new car! I do not believe there is no video camera that exist in the garage area. I believe that at the time I picked my car, they deliberately hid the dent. More

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Warranty work not performed properly I had repair warranty work done on my car which was done improperly. I had to pay a local mechanic to fix their work over again because they would no I had repair warranty work done on my car which was done improperly. I had to pay a local mechanic to fix their work over again because they would not admit their mistake. More

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Service Sat April 18,2015 Everyone is real nice..Took car in for a oil change.. Everything was great with the car..They had cleaned & detalied the car for m Sat April 18,2015 Everyone is real nice..Took car in for a oil change.. Everything was great with the car..They had cleaned & detalied the car for me..Over all great service... Thank u.... Cheryl. More

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A great dealership to work with All my car service needs are taken care of by them. We have a friendly and comfortable relationship. I purchased my Tucson from them and will not go All my car service needs are taken care of by them. We have a friendly and comfortable relationship. I purchased my Tucson from them and will not go anywhere else. More

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Sonata repair I was very impressed with the excellent service and speed that was performed on my 2011 Sonata' starter issue. They did a great job. They did excellen I was very impressed with the excellent service and speed that was performed on my 2011 Sonata' starter issue. They did a great job. They did excellent researching and finding the cause and remedy. More

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honest,fair and handle everythin without meeting a lot of ot Bob Howlett became my sales man three years ago. He treated us fairly and did not need to take us to the sales manger, the credit manager to close a d Bob Howlett became my sales man three years ago. He treated us fairly and did not need to take us to the sales manger, the credit manager to close a deal. He also did not old back information of what we were entitled to (ie special offers,rebates etc.). This openness was not offered by other dealers in the area. Because of this our family has bought and leased a total of 6 cars from him in three years, i also must say that the service department, Bob Young and Karen Titus definitely cemented our relationship with this dealership by always taking care of us as though we were a family member.. More

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Replace headlight I went to the service department to have a new headlight installed. While there, the dealer found that there was a recall on the car and fixed it righ I went to the service department to have a new headlight installed. While there, the dealer found that there was a recall on the car and fixed it right then. Great service. More

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