Bob Vitrano
Bob Vitrano at Sullivan Cadillac
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Bob Vitrano

Sales & Leasing Specialist

Sullivan Cadillac

4040 SW College Rd
Ocala, FL 34474

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4.8
46 Reviews

Dealership Experience

6 yrs, 9 mos

Languages Spoken

English English

4.8

46 Reviews

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46 Reviews of Bob Vitrano

June 02, 2024

Dealership Rating
Employee Rating

Good service great work and reliable, bath rooms clean and show room, salesmen knowledgeable about cars on show room More

by ANGELVANZQUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Dallett

Jun 04, 2024

Sullivan Cadillac responded

Thank you for the positive review and for highlighting our reliable service, clean facilities, and knowledgeable sales team at Sullivan Cadillac. We appreciate your feedback and hope to see you again soon. Sincerely, The Sullivan Cadillac Team

May 18, 2024

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Employee Rating

Everything was fine, i think it would be nice for the Service Writer to automatically give and employee the discount without having to ask for it AND they should ask customer if they have any rewards poi More

by Donna Rodriquez
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Richard Gruber

May 21, 2024

Sullivan Cadillac responded

Thank you for sharing your feedback with us, Donna! We appreciate your suggestions regarding the Service Writer process. At Sullivan Cadillac, we always strive to enhance the customer experience, and your input is valuable to us. We will review your comments with our team for improvement opportunities. We look forward to serving you again in the future. Sincerely, The Sullivan Cadillac Team

May 07, 2024

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Employee Rating

I don't feel the car was ready for delivery. It looked beautiful, but the tire light came on while driving home. they were all about 8 to 9 pounds under inflated, which is very important on an E More

by silvesterc50
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
May 09, 2024

Sullivan Cadillac responded

Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that you love the car despite the initial issues you faced. Please feel free to reach out to our service department at Sullivan Cadillac so we can assist you further and ensure your continued satisfaction. We look forward to making sure your driving experience is nothing short of excellent. Sincerely, The Sullivan Cadillac Team

May 01, 2024

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Only reason for the 4, is the quality of product offered for the ceramic coating is subpar at best but made out to seem like a great deal. Our salesman, Bob, was great. Very patient and got us in and out More

by RayBald
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Enoch Mikell, Mike Dallett

May 03, 2024

Sullivan Cadillac responded

Ray, we are glad to hear that your visit was an overall positive one and that our team provided a comfortable, welcoming experience for you and your family. Please contact us if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, The Sullivan Cadillac Team

April 26, 2024

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One of the best experiences buying car I have had no pressure explained everything I will and would buy another car here as well as tell everyone I no to purchase here More

by bdr611
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Richard Gruber

Apr 29, 2024

Sullivan Cadillac responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Sullivan Cadillac Team

April 16, 2024

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Bob Vitrano was very patient as we looked at several different vehicles before making our decision. More

by Jono
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Apr 18, 2024

Sullivan Cadillac responded

Thank you so much for the nice review, Jono! We really appreciate this feedback and will be certain to share your compliments with Bob. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Sincerely, The Sullivan Cadillac Team

April 11, 2024

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Employee Rating

Great customer experience from start to finish by all involved. They were able to locate the the vehicle desired promptly. Highly recommend the Sullivan Cadillac experience!!! I look forward to workin More

by dmccoy921
Recommend Dealer
Yes
Apr 12, 2024

Sullivan Cadillac responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Sullivan Cadillac Team

April 11, 2024

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Good experience. Bob was patient as we shifted gears from vehicle to vehicle. Worth the 45 minute drive. More

by Jono
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 12, 2024

Sullivan Cadillac responded

We appreciate your review and are glad to hear that you had a great experience with our team. We look forward to working with you again soon! Sincerely, The Sullivan Cadillac Team

April 10, 2024

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Great service department great communication . All work was do quick and right. We will use again More

by YANKEEBOY01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Sowell

Apr 12, 2024

Sullivan Cadillac responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Sullivan Cadillac Team

April 06, 2024

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No doubt had to be the best experience ever at any dealership I have ever had, I will gladly drive the distance for this kind of service. More

by hnonne03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2024

Sullivan Cadillac responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Sullivan Cadillac Team

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