Bob Keisler | Page 16

Great service and people! I made an appointment, dropped the car off and picked it up in no time. It was great. I brought it in for an oil change and during an inspection they I made an appointment, dropped the car off and picked it up in no time. It was great. I brought it in for an oil change and during an inspection they found a nail in one of my tires. If it was for them doing that I could be stranded somewhere with a flat tire. Thanks Chapman, your the best. More

by subsmith7 Verified Customer Verified Customer

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Great service, timely and well done My appointment was well-handled. The work was done properly and within the expected time frame. I really appreciated the attention to detail that Ch My appointment was well-handled. The work was done properly and within the expected time frame. I really appreciated the attention to detail that Chapman's entire service team provided. More

by MIKERAPKO1 Verified Customer Verified Customer

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awsome service writer Bob knowledgeable,very nice ,and kept me informed of how well my car was coming along in the repairs that was needed. great guy service writer Bob knowledgeable,very nice ,and kept me informed of how well my car was coming along in the repairs that was needed. great guy More

by gretadidonato Verified Customer Verified Customer

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Mixed feelings Bob was great as usual. But the three times that I used the service department I ran into strange situations. Most recently i got an oil change. The Bob was great as usual. But the three times that I used the service department I ran into strange situations. Most recently i got an oil change. They didn't put my splash shield in correctly. I saw that it was dragging being held on by one(1) clip.when I was heading out of town. I had to get under the truck and take out the last clip. I Took the truck back that following Monday.. Another time a young man (not Bob) tried to tell me that i really should put in a new filter that my truck really needed. Was going to charge me over $100 After talking to another gentleman I found out that the filter the young man tried to sell me wasn't needed because my truck doesn't even have it. Bob took care of that. The young man even wanted me to rotate my tires that I just bought from you guys. (I still got charged by the way) Bob on the other hand is very knowledgeable and seems genuinely concern for the customer and their vehicle. I believe that I might deal with only him. Although the last guy to see me was also considerate and attentive to my concerns. I don't no his name though. The work "seems" to be good. More

by tarlily Verified Customer Verified Customer

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Personalized Service Bob, constantly provided updates of vehicle necessary mechanical findings. Expeditious service was provided. Have had my Taurus serviced at Chapman Bob, constantly provided updates of vehicle necessary mechanical findings. Expeditious service was provided. Have had my Taurus serviced at Chapman past twenty years and would recommend them for total Auto care . More

by tfruley Verified Customer Verified Customer

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Money pitt Appointment was for Friday. Dropped it off Thursday. Took rental bc needed car. Work didn’t start till Monday on my car. Had to pay for 4 days of rent Appointment was for Friday. Dropped it off Thursday. Took rental bc needed car. Work didn’t start till Monday on my car. Had to pay for 4 days of rental. Never heard from dealership Friday. Called Saturday morning and the guy had no clue about my car. Not happy at all. More

by MIKEG1012 Verified Customer Verified Customer

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Efficiently Courteous and Professional always wanting to go the extra mile. Bob arranged a ride home for me since the mechanics were busy with other customers Courteous and Professional always wanting to go the extra mile. Bob arranged a ride home for me since the mechanics were busy with other customers More

by mikemccrory Verified Customer Verified Customer

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Great experience Was very surprised to know I had an extended warranty that covered parts and labor on a major repair. The dealership did the work quickly ,and it cost Was very surprised to know I had an extended warranty that covered parts and labor on a major repair. The dealership did the work quickly ,and it cost me nothing. More

by Smeyers00 Verified Customer Verified Customer

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Great staff. Great experience. Very experienced staff. I came in for an oil change and they helped me with a few other things that needed to be done on my car. For one, they plugged Very experienced staff. I came in for an oil change and they helped me with a few other things that needed to be done on my car. For one, they plugged my tire and didn't even charge me for it More

by yourPhillyDJ Verified Customer Verified Customer

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Repeated failures This was a scheduled appointment to remediate issues created by your staffs past errors. The original appointment was weeks ago, but you were unable t This was a scheduled appointment to remediate issues created by your staffs past errors. The original appointment was weeks ago, but you were unable to accommodate the van to fix the errors until now. They incorrectly serviced the brakes on our last appointment. (This was the second time, on this vehicle that we had the same service failure.) I came up for the appointment with my small child, and was told it would be an hour and a half before anyone could LOOK at my van to see what was wrong. I clearly stated the issue was due to the backing plates on the brakes creating the noise. The advisor also stated the other concerns were not noted anywhere in the system and the notes for this visit were very vague, even though I was assured by the assistant service manager that everything would be handled efficiently and without the confusion we dealt with on past visits. After waiting, I was informed that it was in fact what i stated, backing plates, but not on the wheels originally serviced (the rear brakes). The front brakes were apparently "inspected" during the first visit, and were effected at that time. Per the advisor it was a very quick fix. (Couple weeks = quick fix??) I collected the vehicle, waiting a good ten minutes for it to be pulled from the back lot, and lot. Best part, the brakes still periodically make the noise, so the issue is still not resolved. More

by healthlink Verified Customer Verified Customer

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