Bob Hogan
Bob Hogan at West Side Garage, INC.

Bob Hogan | Page 2

Service Director

West Side Garage, INC.

822 Broadway St
Berlin, WI 54923

Contact Me
4.7
183 Reviews

Dealership Experience

32 yrs, 10 mos

Industry Experience

55 yrs, 1 mo

Specialties & Trainings

Automotive Technology Degree

4.7

183 Reviews

Write a Review

183 Reviews of Bob Hogan

November 22, 2025

Dealership Rating
Employee Rating

Quick, Fast fix of a faulty tire valve. They were prompt and courteous. A+ service. More

by marie_fettig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp, Gene Heiderich

Nov 23, 2025

West Side Garage, INC. responded

Thank you for your wonderful review, Marie! We're thrilled to hear that you received prompt and courteous service at West Side GM of Berlin. Our team is dedicated to providing A+ service, and we appreciate your kind words. We look forward to seeing you again! West Side GM Team (920) 361-5100

October 31, 2025

Dealership Rating
Employee Rating

Have been going here for over 25 years. Excellent service and staff. Especially Jeff Kapp and Diane Grant. More

by pontopam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp, Gene Heiderich

Nov 01, 2025

West Side Garage, INC. responded

Thank you for your review! We truly appreciate your loyalty to West Side GM of Berlin over the past 25 years. It's great to hear that you've had excellent service from our team, especially from Jeff and Diane. We look forward to serving you for many more years to come. West Side GM Team (920) 361-5100

October 07, 2025

Dealership Rating
Employee Rating

I've been going there for 4 years now and I've been really very Satisfied. Always on time and having the customer come first. Excellent service and Going the Extra mile. More

by jefri.scott5223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp, Gene Heiderich , Gene Heiderich

Oct 07, 2025

jefri.scott5223 responded

I've been going there for years now and I've been really Satisfied. I always get my vehicles back on time. Ive noticed that Gene, my service writer puts the customer first,and goes the extra mile.

Oct 07, 2025

jefri.scott5223 responded

I've been going there for 4 years now, and I've been really very Satisfied. Always on time and having the customer come first. Excellent service and Going the extra mile.

October 07, 2025

Dealership Rating
Employee Rating

Service was accurate and friendly They were very knowledgeable. The only disappointment to me was i could not use my GM points as they were in my wife's name, yet both vehicles are on the same site More

by jjones0806.jj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp, Gene Heiderich

Oct 08, 2025

West Side Garage, INC. responded

Thank you for your review! We’re glad to hear that you found our service accurate and friendly, and that our team was knowledgeable. We understand your concern regarding the GM points, and we appreciate your feedback on this matter. We hope to assist you again in the future at West Side GM of Berlin. Thank you for your support! West Side GM Team (920) 361-5100

October 02, 2025

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Employee Rating

They are very professional and quick when I bring my car for service. Would not go anywhere else More

by dianemaletta592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp, Gene Heiderich

Oct 03, 2025

West Side Garage, INC. responded

Thank you for your kind words, Diane! We're glad to hear that you find our service professional and efficient. We appreciate your loyalty to West Side GM of Berlin and look forward to serving you again in the future! West Side GM Team (920) 361-5100

September 28, 2025

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Employee Rating

Very helpful. Let me know I gmc credits to use toward payment and took care of it for me. More

by cinders75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp, Gene Heiderich

Sep 28, 2025

West Side Garage, INC. responded

Thank you for your kind review! We're thrilled to hear that our team was helpful in assisting you with your GMC credits. At West Side GM of Berlin, we strive to provide excellent service, and it's great to know that we met your needs. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

September 10, 2025

Dealership Rating
Employee Rating

Great service but poor communication. I had to initiate communication because the had my vehicle for 3days without a single communication about my vehicle or the problem I brought it in f More

by happy2camp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

Sep 10, 2025

West Side Garage, INC. responded

Thank you for your feedback. We appreciate you taking the time to share your experience with West Side GM of Berlin. It’s great to hear that you received good service, but we understand your concerns regarding communication. We strive to keep our customers updated, and your feedback is valuable in helping us improve in this area. If you have any further questions or require assistance, please don’t hesitate to reach out to us directly. We hope to serve you better in the future! West Side GM Team (920) 361-5100

September 04, 2025

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Employee Rating

Great service and liked everyone I met very friendly Thank you George Zinth Oshkosh Wisconsin More

by georgezinth1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp, Gene Heiderich

Sep 05, 2025

West Side Garage, INC. responded

Thank you, George! We appreciate your kind words about the service you received at West Side GM of Berlin. It’s great to hear that you found our team friendly and welcoming. We look forward to seeing you again in the future! West Side GM Team (920) 361-5100

September 02, 2025

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Employee Rating

New vehicle purchase and has been in for service 12 times with no resolution. Bob the service manager and Gene the service advisor does not return calls nor do they stay on top of getting resolution. More

by 2500 12
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gene Heiderich

Sep 03, 2025

West Side Garage, INC. responded

Thank you for your feedback. We understand your frustration with the ongoing service issues and lack of communication regarding your vehicle. It is important for us at West Side GM of Berlin to address your concerns. We encourage you to reach out to us directly so we can discuss this further. Your input is essential as we continue working to improve our customer service standards. West Side GM Team (920) 361-5100

September 01, 2025

Dealership Rating
Employee Rating

The staff were friendly and knowledgable. A few hiccups with the part needed for the repair but our "go to" rep kept us in the loop. Excellent workmanship and we highly recommend them! More

by aguilarcarrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 01, 2025

West Side Garage, INC. responded

Thank you for your feedback, Carrie! We appreciate your kind words about our friendly and knowledgeable staff, and we're glad to hear that your representative kept you informed throughout the process. Your recommendation means a lot to us. If you ever need anything else, don’t hesitate to reach out to West Side GM of Berlin. We look forward to serving you again! West Side GM Team (920) 361-5100

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