Bob Conn | Page 2

Bob Conn & the other boysand girls in the service department did their normal EXCELLENT job! department did their normal EXCELLENT job! More

by DLA0321 Verified Customer Verified Customer

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Took good care of our truck. Communication was good too. Thank you for Helping us. Communication was good too. Thank you for Helping us. More

by staramerican1 Verified Customer Verified Customer

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Bought several vehicles at this dealership. Always great to deal with with excellent service. A1 rating. Always great to deal with with excellent service. A1 rating. More

by WARACE21 Verified Customer Verified Customer

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Just bought a truck and it had some problems. They took it back and fixed everything for free! They took it back and fixed everything for free! More

by 22AUSTIN.LEBEAU Verified Customer Verified Customer

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Always so prompt, thorough and friendly. Service experience exceeds anything we’ve had before making it Well worth it to drive past closer service centers. Pleasantly surprised when they tol Service experience exceeds anything we’ve had before making it Well worth it to drive past closer service centers. Pleasantly surprised when they told us we did not yet need to replace the breaks on our last visit. The people, service, and work has exceeded our expectations with every trip! More

by JAN_PERSINGER Verified Customer Verified Customer

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Second vehicle purchased from this Dealership. Dale assisted us with both purchases. Very helpful and knowledgeable. Dale assisted us with both purchases. Very helpful and knowledgeable. More

by RILDFARM Verified Customer Verified Customer

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I went to the dealership for an electrical problem. I received a text telling me my rear brakes needed repaired, and I needed an oil change. (I declined. I took the vehicle in for an electrical pro I received a text telling me my rear brakes needed repaired, and I needed an oil change. (I declined. I took the vehicle in for an electrical problem). At the end of the first day I called to check the status of the vehicle. I was told that the technician didn’t want to test drive the vehicle because the rear brakes were making a noise. (The brakes weren’t making a noise when I dropped it off) The technician did see the electrical issue, but stopped when he heard the brakes. The service advisor said there was a problem with the hat on the rotor. They will continue to check on electrical issue the next day. I called at 1pm to check on the vehicle. I was told Bob was busy and he would give me a call back. At 3 pm, I called Bob back after not receiving a return call. He asked if I received his text update. At that point, I did not. He said it was a problem on his end. He re-sent the message. He said there was a problem with the alternator, alternator pig tail connector, audio amplifier, rear brakes, oil change, oil cooler lines, and manifold leak totaling over $4,000 for repair. I received this message at 3pm on Friday. Obviously, not enough time to repair the vehicle before the weekend. I declined all services. I was charged $210 diagnosis. When I picked up the vehicle I noticed the note on Bob’s desk asking him to return my call. After getting the vehicle back and inspecting it myself, I realized that the technician must have pushed the emergency brake during his inspection which caused the shoe inside the rotor to fall off. There was no problem with the rotor as described by the service advisor. I repaired the alternator for under $200 in about an hour after the dealership had the vehicle for two days and it was in worse condition than when I dropped it off. There was no problem with the pig tail connector or audio amplifier. I understand the dealership probably cannot repair an alternator and needs to use OEM parts. My problems are: #1 The technician stopped diagnosing the vehicle the first day because of a brake concern, but the service advisor couldn’t call and tell me that. (A brake concern that was caused by the technician) #2 Service advisor was too busy to return a call the second day leaving vehicle unrepaired until at least Monday afternoon. There was a note on his desk to return my call. #3 Of the seven issues reported, alternator repair was the only thing needed to fix the requested problem. They just wanted to throw parts at it to hope it fixed the problem More

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Service has always been right on track. Everyone is professional an friendly. Sales is great also. Everyone is professional an friendly. Sales is great also. More

by DJAMES11 Verified Customer Verified Customer

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The times I've been there they have been thorough and kind. Will be going back for services in the future. kind. Will be going back for services in the future. More

by AGINTZ Verified Customer Verified Customer

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Had an oil change, four tire rotation and a multi point vehicle inspection done with a coupon for $59.95. This price along with trouble shooting the display module ($158.96) was the reason why I brought my vehicle inspection done with a coupon for $59.95. This price along with trouble shooting the display module ($158.96) was the reason why I brought my truck in. They did not rotate the tires, I found this out after I got home. They did quote me some suggested repairs for $6835.26 + tax. More

by RANDY21WIRICK Verified Customer Verified Customer

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