Bob Burnett | Page 4

I purchased a 2016.5 Chevrolet Cruze in 2018 but last year, had to have the vehicle towed in because the car was stalling, service light was on. A mouse nest was found inside and their diagnostic found year, had to have the vehicle towed in because the car was stalling, service light was on. A mouse nest was found inside and their diagnostic found the harness wire was chewed, but repairable. This was good news because the harness was not available anywhere, even nationwide, due to the China trade war. After that, I received a call from Tim (branch manager) it was ready to pick up! Great !! Then I received call from Ed Mangus in service stating they found additional damage to piston and cylinder #1, possibly #2. We went back and forth and I was asking why this was not found from the beginning? Did they drive it? The service engine light still had to be on - advised no from Ed – they had to manually push it in. I was feeling something was not right, asked him several times for another service video – took several days and they also provided an estimate for more repairs almost $4000 – I requested detail on parts etc. and that also took several days. Ed stated not to worry - this piston and cylinder problem was common with the Chevrolet Cruze and our warranty would cover it. After going back and forth on that, it was denied due to ‘one’ tire rotation not completed. I called the insurance adjuster to go back out and he also took a picture of current odometer and that is when we found out they put almost put 4 miles while in their possession. … another lie from what he said before... When I brought this to Ed’s attention - I was advised, well they did, they had to test drive it to check the harness wiring .. I made the decision to have it moved because I did not want them touching it any longer. The final bill was wrong, they had extra charges and the insurance company had to intercept on that as well. A service tech was walking by and he asked if I was driving it and I said no – it will be towed. He said good because it shouldn’t be driven. I responded by ‘ YOU ‘ guys drove it almost 4 miles and you are telling ME not to drive it ?' He walked way. The cashier was even shocked and commented, this vehicle only has 65,000 miles and it needs an engine rebuild?? We had it towed to our mechanic that same day and they confirmed engine piston and cylinder crack #1. Possible engine crack. We towed it for a 3rd opinion and advised the same. The car was worth almost nothing now …We have heard first hand, and from too many people I cannot count, the unprofessionalism and shoddy service on how McCluskey ruins vehicles brought in for service. Samantha Gorby More

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Paul Cluxton, Walt Kelsey, Bay Guidugli, and Bob Burnett are some of the most professional and talented individuals I have ever come across. They go above and beyond the call of duty. are some of the most professional and talented individuals I have ever come across. They go above and beyond the call of duty. More

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Excellent service from entire team, beginning with Paul Cluxton and Walt Kelsey. Attention to detail and knowledge of the brand really stood out. Very highly recommended. Cluxton and Walt Kelsey. Attention to detail and knowledge of the brand really stood out. Very highly recommended. More

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I have been going to this service center since my Saturn dealer went out of business. I was very leary of a change. The Service department made me feel welcome and answered all my questions every time. This dealer went out of business. I was very leary of a change. The Service department made me feel welcome and answered all my questions every time. This last visit was for mr "check engine light" was on. It was due to a faulty gas cap (which I had replaces numerous times when still with Saturn). After they were done and I was wakked to my car, he checked the cap and was nit hapoy with the loose fit. He tgen took it back in ti get it fixed right. It is that kind of care that I receive every time for any reason. I will buy my next car from them just fir the service departments professionalism and courtesy I receive there all the time. More

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Bob Burnett was thoroughly professional and his expertise in knowing what we wanted and needed made getting a new car "stress free" for us. He had cars at the dealership for us to compare and his knowledge in knowing what we wanted and needed made getting a new car "stress free" for us. He had cars at the dealership for us to compare and his knowledge of them was impressive. We never had to go to another dealership to look at cars. We ended up with a Chevrolet Traverse and his instructions on "how to operate EVERYTHING" after we acquired it have made driving our car enjoyable. I love the hands-free calling and navigation......had Bob not introduced and explained all of the features, I would never have read instructions to actually use these features. He was friendly (even throughout all our many questions), took whatever time we needed and has followed up with us to ensure our satisfaction. Bob's a great salesman - as you can tell - we ended up with a Chevrolet and that was not what we started out to do!!! We're happy with our new car!!! More

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Bob is awesome. We leased our 1st car with Bob many years ago and have gotten every car since then with him as well. Where ever Bob goes, that is where we will get our cars from. He is always friendly, hones ago and have gotten every car since then with him as well. Where ever Bob goes, that is where we will get our cars from. He is always friendly, honest and knowledgable. He goes above and beyond. It is always a pleasure to work with Bob and to recommend him to others. More

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My sales person Bob Burnett was very knowledgeable and helpful. I had many questions and concerns and he answered everything with confidence and accuracy. It was a very pleasurable experience and I woul helpful. I had many questions and concerns and he answered everything with confidence and accuracy. It was a very pleasurable experience and I would highly recommend Bob Burnett and McClusky Chevrolet. More

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Bob did an outstanding job in assisting us with the purchase of our new vehicle. I would definitely recommend him to anyone looking to purchase, or lease a new or preowned vehicle. Also, the Carl Mu purchase of our new vehicle. I would definitely recommend him to anyone looking to purchase, or lease a new or preowned vehicle. Also, the Carl Mueller in service has been a great asset after the sale. More

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Bob Burnett is great to work with. He always responds promptly and comes to see me in person for paperwork requirements (we lease company vehicles through him). He makes it easy to do business with your promptly and comes to see me in person for paperwork requirements (we lease company vehicles through him). He makes it easy to do business with your company. Just a really good person to deal with. On the service side, seems a little on the pricey side. Considering local shops to save some money. More

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Bob is a great guy to do business with. Any problems that come up have always been resolved satisfactory when dealing with Bob. This is my first Chevrolet product only because that is the vehicles that Bob s come up have always been resolved satisfactory when dealing with Bob. This is my first Chevrolet product only because that is the vehicles that Bob sells.So far I am very happy with the product but I also know that if there are any issues Bob will take care of me. Pete Garland More

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