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Billy Genereux
Billy Genereux at Family Ford of Enfield

Billy Genereux | Page 8

Sales Manager

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

Contact Me
4.8
135 Reviews

Dealership Experience

8 yrs, 8 mos

Industry Experience

25 yrs, 7 mos

Specialties & Trainings

US Navy Air Traffic Controller 93-01-

4.8

135 Reviews

Write a Review

135 Reviews of Billy Genereux

April 17, 2023

Dealership Rating
Employee Rating

Greg did a great job very through with explaining the Bronco . Service dept. helped with a problem More

by JHJOLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers

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Apr 18, 2023

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 13, 2023

Dealership Rating
Employee Rating

Billy, Gary and family Ford were very accommodating for what I needed Very pleased with my Trade in More

by djs478478
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Craven

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Apr 13, 2023

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your compliments with Bill and Gary, and we look forward to working with you again.

March 29, 2023

Dealership Rating
Employee Rating

Among the best dealership experiences I’ve had in years. Helpful and consummate professionals! Would do business again there in a heartbeat. More

by bmaggi410
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Tranghese

Print
Mar 31, 2023

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

March 23, 2023

Dealership Rating
Employee Rating

I love to there they are very friendly am always get what I need done More

by hutchinsonmarlon52
Recommend Dealer
Yes

Other Employees Tagged: Keli Morin, Greg Ayers, Agnes Pusztai, Kim Moore, Rick Gordon , Ken Brown, Colin Twigg, I forgot here nene

Print
Mar 27, 2023

Family Ford of Enfield responded

Marlon, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

January 01, 2023

Dealership Rating
Employee Rating

Very impressed with sales and their response, although truck purchased is a xxx and was over priced. The service at family ford is poor.. multiple issues with recent purchase and service department could More

by lorenolepi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Greg Ayers , Andy sales... 4 stars

Print
Jan 03, 2023

Family Ford of Enfield responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 11, 2022

Dealership Rating
Employee Rating

Viewed Family Ford online, I was contacted next business day morning by Andrew. I met them a few hours later. More

by jdm1026
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Wright

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Dec 12, 2022

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

November 12, 2022

Dealership Rating
Employee Rating

Fast, detailed service and professionalism across the board. I'll definitely return for service as needed. More

by cleaningandmaint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 14, 2022

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear Billy and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 03, 2022

Dealership Rating
Employee Rating

Service, parts and sales staff are great. Didn't add an MSRP adjustment to my new bronco... More

by JUSTINDHUGHES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keli Morin, Agnes Pusztai, Kim Moore

Print
Nov 03, 2022

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 13, 2022

Dealership Rating
Employee Rating

Was told I wasn’t getting ANY price protection because I changed model. Had to research on own to get first but not second. More

by ZOE332
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: William McGowan

Print
Oct 15, 2022

Family Ford of Enfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 28, 2022

Dealership Rating

Accommodating and helpful. Very willing to work with you and help. Very friendly people and staff More

by kjcan21
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: William McGowan, Josh VIOLETTE

Print
Aug 28, 2022

Family Ford of Enfield responded

Thanks for your feedback on your recent visit to Family Ford of Enfield. It's great to hear that we were able to assist you and that you had such a positive experience!

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