Billy Delgado

Scranton is a classy dealership. In 2016 I bought a new truck there and this 2024 I bought a used truck there. They went the distance to address my concerns. I recommend Scranton In 2016 I bought a new truck there and this 2024 I bought a used truck there. They went the distance to address my concerns. I recommend Scranton to all considering a vehicle purchase. More

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Very nice and knowledgeable Understanding and very good people fixed my truck better than any other place people fixed my truck better than any other place More

by REYESFTW Verified Customer Verified Customer

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My salesman, Maurice, understood what vehicle I was looking for and did a great job finding the right one. Overall, a very good experience looking for and did a great job finding the right one. Overall, a very good experience More

by allenprecision Verified Customer Verified Customer

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They were lengthy in the process, but good job. Would recommend to family and friends. Would recommend to family and friends. More

by JMBEHRTFRD60 Verified Customer Verified Customer

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As always, Scranton service provided great service in a professional manner. It's a pleasure dealing with them. professional manner. It's a pleasure dealing with them. More

by mbars Verified Customer Verified Customer

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I was advised that I would be phoned when a part was available. I was phoned, made an appointment for installation, and it was accomplished within the time estimate. Efficient service all around. available. I was phoned, made an appointment for installation, and it was accomplished within the time estimate. Efficient service all around. More

by RONGOSK Verified Customer Verified Customer

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There was a lot to look at and Billy along with Kevin's expert help got it all accomplished. expert help got it all accomplished. More

by ranjondan Verified Customer Verified Customer

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Good and friendly service as always. Friendly service center and quick turn around time. No real issues. Keep up the good work Scranton! Friendly service center and quick turn around time. No real issues. Keep up the good work Scranton! More

by Angel Cordero II Verified Customer Verified Customer

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The dealership did a great job dealing with the issues the vehicle had going on and dealing with my warranty company. Thank you the vehicle had going on and dealing with my warranty company. Thank you More

by metronjones3 Verified Customer Verified Customer

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The team at Scranton Cadillac is usually on top of their game with excellent care and service. This was my go to dealer for all my service needs but a recent experience left me very disappointed. Unfortunat game with excellent care and service. This was my go to dealer for all my service needs but a recent experience left me very disappointed. Unfortunately, work was supposed to be done on my vehicle but after more than 7 hours of waiting I came to find out that more work was needed and they were planning to keep my car for more diagnostics. There were multiple attempts to get updates throughout the day, but finally received a summary of what was going on with my vehicle 7 hours later, which is when I was also notified that they wanted to keep the vehicle there overnight. They had no courtesy vehicles and there was little to no heads up. In total, a brake job and oil change took 7 hours. More importantly at a previous visit for an oil change, I was told the service department would be putting in dye in the engine as there was a leak, but was told at the most recent visit they couldn’t find where the leak was and needed to put more dye in for the next visit. This seems to be a critical error. This was my trusted dealership, but this recent experience left me disappointed at the lack of care for my vehicle and my time. I do want to acknowledge, I believe her name is Beverly, was extremely friendly and acknowledged the time spent waiting at the dealership. The same service manager helped me out last time and did a good job in the past, but he seemed to be overwhelmed and off his game this time around. It could have been an off day for him. More

by A. Kim Verified Customer Verified Customer

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