Billy Comtois
Billy Comtois at Armory Chrysler Jeep Dodge Ram FIAT of Albany

Billy Comtois

Certified Sales Consultant

Armory Chrysler Jeep Dodge Ram FIAT of Albany

960 Central Ave
Albany, NY 12205

4.8
71 Reviews

Billy Comtois loves being a certified sales consultant and member of the Armory team. The Bethlehem native joined us after a stint in the restaurant business, and says it was Armory's 96-plus years of history and the fact that we're a family owned and operated company that made the move appealing. The exciting atmosphere and good people who work here were an added bonus. Comtois has a passion for dealing with people and a desire to get them what they want, especially if what they want is a new car. His own dream car is the 2016 Dodge Charger Hellcat, an entirely different beast than his Armory favorite, the Jeep Cherokee. Comtois is also an accomplished bowler, being the youngest person (at the time) to make the Empire State Games at the age of 14. He still bowls in his spare time, and enjoys a good hike.

4.8

71 Reviews

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71 Reviews of Billy Comtois

November 11, 2024

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Employee Rating

My vehicle was the first appt of the day. But was not even looked at until late afternoon. I get out of work at 4:30 and had to wait 1 1/2 hours for my truck. I had first appt for this reason More

by Dbarcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 13, 2024

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, I apologize for the delay you experienced despite having the first appointment of the day. We strive to provide timely service, and it's disappointing to hear that we fell short in this instance. Please feel free to reach out if you'd like me to personally look into this further or discuss any other concerns you may have. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

November 07, 2024

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The car was a good fit for me and I looked forward to trouble free driving for a while however the used car failed going up a hill in Vt in the mountains. While AAA customer service was problematic, when More

by KJONES80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Miller

Nov 08, 2024

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for sharing your experience with Armory Chrysler Dodge Jeep Ram Fiat of Albany. We're glad to hear that our team was able to resolve the issue and cover all costs under warranty, but we apologize for any communication challenges you faced. Your feedback is invaluable, and we'll work on improving our customer communication moving forward. Safe travels ahead!

November 06, 2024

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Great experience buying a car. Billy was great. No pressure. Very patient and informative. Great help getting the Jeep that every other dealership said was not possible to get. I h More

by HANNIBAL8494
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 07, 2024

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you so much for sharing your experience! We’re so happy to hear that Billy made the car-buying process easy, stress-free, and enjoyable for you. It's great to know he was able to help you get the Jeep you wanted, especially when others said it wasn’t possible! 😊 Enjoy every adventure in your new Jeep, and we’re always here at Armory CDJR of Albany if you need anything. Thanks again for the kind words!

November 01, 2024

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Spent a lot of money on an extended warranty only to be told not all items are covered. The entire headlight unit seal was defective and leaking water into the headlamp. It cost over $900 for replacement More

by richardahlborn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 07, 2024

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hi Richard, Thank you for reaching out and sharing your concerns. While extended warranties typically don’t cover headlamp issues due to water leaks, I’d be more than happy to speak with you directly to go over the details of your warranty and answer any questions you may have. Please feel free to contact me so we can discuss how these warranties work and explore any options available. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

October 28, 2024

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Still waiting for the dealer to get back to me on a warranty issue they have not fixed over a year ago! More

by vincommisso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jerome Rucker

Oct 28, 2024

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, It's concerning to hear about the delay in addressing your warranty issue. We strive for timely resolutions and apologize for any inconvenience caused by this prolonged wait. Please reach out at your earliest convenience so I can assist you further. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

October 28, 2024

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It seems like there is less people working the service area than in the past. But I did appreciate the ones that are there. The men and women are knowledgeable. Just seem like there is fewer. I was ve More

by tiredmom56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Stewart

Oct 29, 2024

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for sharing your experience with us at Armory CDJR of Albany. We're glad to hear that our team was able to assist promptly and provide a convenient ride home, even without an appointment. We appreciate your feedback regarding staffing and will take it into consideration as we strive to improve our service! Until we meet again, we wish you safe travels on the road!

October 28, 2024

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Marlon, service manager, did an excellent job coordinating the repairs for my vehicle, was very understanding and went above and beyond to get the job done More

by njordanhomes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marlon Hardie

Oct 29, 2024

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thanks a million for leaving us a review. It's great to hear that Marlon provided exceptional service. Thank you for sharing your experience with us, and we hope to see you again at Armory CDJR of Albany.

October 24, 2024

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No communication took over a month for repairs 13000. 00 repair jeep was still not fixed More

by Jwarrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 25, 2024

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, I'm sorry to hear about your experience, and I completely understand your frustration. Communication and timely repairs are extremely important to us, and it's clear we fell short in your case. I'd like to personally look into this situation to ensure we address the issue with your vehicle and make things right. Please contact me directly so we can discuss how to move forward and resolve this for you. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

October 24, 2024

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I sat there for an hour and 45 minutes. They told me that I’ll put shaft seal and didn’t have one and I was sent away with a brand new truck still leaking from the transmission. More

by kerrywolf66
Workmanship
Recommend Dealer
No

Other Employees Tagged: Lisa Stewart , Service

Oct 28, 2024

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Kerry, I'm sorry to hear about your experience with the transmission issue. It's disappointing that we couldn't resolve it during your visit, and I apologize for any inconvenience this has caused. Please reach out so we can address this matter promptly and ensure everything is taken care of properly. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

October 17, 2024

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Employee Rating

Excellent Great customer service always a Pleasure going there, friendly and very attentive Would recommend to anybody More

by TONYMUSIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Stewart

Oct 18, 2024

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for sharing your experience! We're happy to hear we provided excellent service during your visit with us at Armory Chrysler Dodge Jeep Ram Fiat of Albany. We look forward to assisting with any future car needs!

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