Bill Parks | Page 3

Second or third time taking my 2025 Explorer to this place for a recall, only for the SAME DUDE tell me to look for bubbles , those aren’t bubbles, that was from a rock. They continue to tell you to bri place for a recall, only for the SAME DUDE tell me to look for bubbles , those aren’t bubbles, that was from a rock. They continue to tell you to bring in your vehicle, WASTE YOUR TIME AND DAY, to tell you you’re wrong. Dude does not listen; interrupts constantly; and have the audacity to tell me a rock hit my windshield when I know a ROCK did not cause a BUBBLE that is now conforming to a pin size break. There was a blackish gray bubble abrasion that was there and now it is starting to form into something else. I was told by that DUDE that the windshield could collapse from the bubbles. I’m waiting for the windshield to collapse upon me in order for the Napleton to repair the recall. Oh, get this. Dude told me on 9/14/2026 that they can repair it but it may come back and I will have to pay for the recalled bubbles out of pocket. Make it make sense. More

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In an extremely stressful situation, car buying , Jay handled it extremely phenomenal. She explained everything thoroughly. The dealership was kind they took care of all of my needs . I needed, includin handled it extremely phenomenal. She explained everything thoroughly. The dealership was kind they took care of all of my needs . I needed, including picking me up from a rental car place. Jay was a complete professional. The Napleton group is a pleasure to work with thank you thank you thank you I would recommend Jay she is awesome. More

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Bill is an excellent service writer. Is very responsive to returning calls in a timely manner and making sure to get to the bottom of the problem. Is very responsive to returning calls in a timely manner and making sure to get to the bottom of the problem. More

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Bill answered every call and every question. He was helpful with dealing with the warranty company. He was helpful with dealing with the warranty company. More

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Bill, Tommy and Pj did such an amazing job assisting with my Ford Escape! Incredible customer service! my Ford Escape! Incredible customer service! More

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Answered all my questions. Let me know as soon as my oil change was completed. Reviewed recommended maintenance with me. I have an appointment scheduled next week. Let me know as soon as my oil change was completed. Reviewed recommended maintenance with me. I have an appointment scheduled next week. More

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I walked into a busy shop for an oil change and was greeted by a friendly face. I expressed concern about an issue with my vehicle. The representative suspected the problem. Then I was thoroughly in greeted by a friendly face. I expressed concern about an issue with my vehicle. The representative suspected the problem. Then I was thoroughly informed of the mechanics involved, the repair process and resolution. The representative was on my side. I was told I could call him anytime . Communication was kept during the whole repair and my questions were answered diligently. The issue was resolved avoiding a costlier repair. I will be back for my next oil change and any future questions. More

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My automotive service appointment went very well. The staff was friendly, professional, and kept me informed throughout the process. My vehicle was serviced promptly, everything was explained clearly The staff was friendly, professional, and kept me informed throughout the process. My vehicle was serviced promptly, everything was explained clearly, and the work was completed correctly. Overall, I was very satisfied with the experience and would gladly return for future service. More

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My service technician was very attentive, kind, and he explained everything in detail, even showing me the parts yhat needed attention. I will definitely return to their service department. explained everything in detail, even showing me the parts yhat needed attention. I will definitely return to their service department. More

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Bill is very professional and easy to work with. I am glad he is my service advisor. I am glad he is my service advisor. More

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