Bill Emerson | Page 4

Bill Emerson has been my service advisor for 15 plus years at Germaine BMW Naples Florida. Very friendly, extremely knowledgeable, has always gone the extra mile to make certain my cars are perfectly ma years at Germaine BMW Naples Florida. Very friendly, extremely knowledgeable, has always gone the extra mile to make certain my cars are perfectly maintained to the smallest detail. Has both made trips to my home personally, and sent his crew members when necessary to cover needs I had even when I was unable to bring my vehicle in. A true asset to the Germaine BMW family. Bill also introduced me personally to Klevis Toska in sales. Klevis was very patient with my wife and I in finding the right vehicle for us over a 2 month period involving a dozen visits to him before finding the right vehicle. Thank you Klevis Toska for your patience and diligence! More

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Excellent service by friendly, knowledgeable professionals I have been a customer of Germain BMW for a lot of years. The consistent high quality of of their service and repair give me confidence taking my car I have been a customer of Germain BMW for a lot of years. The consistent high quality of of their service and repair give me confidence taking my car there.This excellent service is provided in a pleasant environment by friendly, helpful people. I'm fortunate that Moises Marante is my Service Adviser. He is helpful and polite, but most important, Moises understands the BMW vehicles and how to repair them. More

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New vehicle purchase I recently bought a 2020 X3 BMW from Germain BMW. My salesperson Max Zuercher was absolutely fabulous. He was very warm and friendly and was not a hig I recently bought a 2020 X3 BMW from Germain BMW. My salesperson Max Zuercher was absolutely fabulous. He was very warm and friendly and was not a high pressure sales person, as he has been in two previous transactions with me in 2006 (530i BMW) and 2017 (X3 BMW). He was very knowledgeable about the vehicle I was interested in buying and worked to get me the best deal. I had an excellent experience and I would highly recommend this dealership, and Max as a salesperson !! More

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Great service George Donavan is always able to find a way to accomodate our service needs and giving great follow up. Great communicator...no surprises! I feel very George Donavan is always able to find a way to accomodate our service needs and giving great follow up. Great communicator...no surprises! I feel very comfortable recommending Germain BMW because of the consistency of their performance. More

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Max Zuercher was the consummate professional and Paul Cullinan was very helpful in making sure I got the amazing lease terms that I did on my all-new BMW 330. I have worked with Germain BMW for more than Cullinan was very helpful in making sure I got the amazing lease terms that I did on my all-new BMW 330. I have worked with Germain BMW for more than 15 years and they deliver in service too! Bill Emerson, Ron Arnold and Moises Marante never disappoint. More

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Why Germain BMW in Naples ? The reason we leased the car from Germain and not Fort Myers -who by the way are always more aggressive dealers- was the person we worked with . Jeff The reason we leased the car from Germain and not Fort Myers -who by the way are always more aggressive dealers- was the person we worked with . Jeff Woody. We have either been leasing or buying a BMW since 1995. Our last two BMWs were leased in Fort Myers. This time around Jeff made the difference. The final offers were very close. He tilted the balance in your favor. Excellent listening skills; patient; begins to seek closure at precisely the right time. More

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Service team and Rhoel Gray Service team was excellent, especially Rhoel Gray. We had a minor problem and it was fixed right away. Germains fixed our X7 and 750i siimultaneously Service team was excellent, especially Rhoel Gray. We had a minor problem and it was fixed right away. Germains fixed our X7 and 750i siimultaneously More

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High standards and focus on customer satisfaction I own two BMW vehicles that I purchased from another local BMW dealer. I moved my service business to Germain because of service advisor George Donava I own two BMW vehicles that I purchased from another local BMW dealer. I moved my service business to Germain because of service advisor George Donavan. I worked with George when he was at Germain Honda and he is the reason I brought my business to Germain BMW. George is very knowledgable, easy to work with and he works hard to ensure that specific requests and inquiries are addressed. More

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Exceptional Service As a new resident of Naples, I recently visited Germain BMW service department for the first time to address a few issues pertaining my BMW 550i. As s As a new resident of Naples, I recently visited Germain BMW service department for the first time to address a few issues pertaining my BMW 550i. As soon as I arrived, I was greeted by friendly staff members who guided me into the service department. Once I met with my service advisor -Moises Marante- I knew I had arrived at a dealership where I can do long-term business with, as Moises demonstrated exceptional professionalism and technical expertise in BMW vehicles. Furthermore, Moises ensured that all the work that had to be done on my vehicle was promptly and fully completed to my satisfaction. Thanks for the excellent work! I look forward to my continued business with Germain BMW. More

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Service for I 3 electric Bill Emerson looked after me. The service was prompt and covered all of my needs. All of my questions were answered in an understandable,e manner, Bill Emerson looked after me. The service was prompt and covered all of my needs. All of my questions were answered in an understandable,e manner, More

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