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Bill Emerson
65 Reviews
Hi, I’m Bill Emerson, Service Manager at Germain BMW. I have been a member of the Germain team since 1996. I am married to my wonderful wife Celine for 19 years and we have a son Robbie. Away from the dealership I enjoy spending time with my family, baseball, fishing and camping. Next time you find yourself in need of service I hope you allow me the opportunity to earn your business.
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65 Reviews of Bill Emerson
February 16, 2023
Fantastic service dept and service manager, Bill. He assisted me with a difficult situation, and genuinely wanted to help! No excuses or barriers to service. He assisted me with a difficult situation, and genuinely wanted to help! No excuses or barriers to service. More
by Suesrn
Other Employees Tagged: George Donovan
January 20, 2023
I had a great experience with Karina Ledezma, from ordering my new BMW, to taking delivery. She kept in contact with me, so I was aware of the progress from beginning to end. I really appreciate all ordering my new BMW, to taking delivery. She kept in contact with me, so I was aware of the progress from beginning to end. I really appreciate all she has done for me, and I am very happy with my new car. Thank you Karina! More
by brendyburke
Other Employees Tagged: Chuck Griffith , John Casco
September 12, 2022
This is a dealership that could teach other BMW dealers how to see and service BMWs. Germain is professional, responsive and meets all the objectives of keeping my new BMW operating as designed. how to see and service BMWs. Germain is professional, responsive and meets all the objectives of keeping my new BMW operating as designed. More
by Maarten
Other Employees Tagged: John Casco, Flavio Galasso, Corey Hemstede
May 18, 2022
Alex Pope made my buying experience wonderful. He patiently answered all of my questions and went above and beyond to smooth the way to ownership. He’s the best! He patiently answered all of my questions and went above and beyond to smooth the way to ownership. He’s the best! More
by Marmi369
Other Employees Tagged: Chuck Griffith, David Walker-Hughes
April 13, 2022
I recently had my annual service. Rhoel Gray did an excellent jog as usual. He greeted me, kept me informed and contacted me when the work was finished and personally went through t Rhoel Gray did an excellent jog as usual. He greeted me, kept me informed and contacted me when the work was finished and personally went through the work order with me. Gene Windfeldt More
by gwindfeldt
Other Employees Tagged: Rhoel Gray
April 23, 2021
Rhoel Gray, and Bill Emerson always go the extra mile to ensure a positive customer experience. I’ve been a customer for 22 years and purchased many cars. The really important part of ownership is service o ensure a positive customer experience. I’ve been a customer for 22 years and purchased many cars. The really important part of ownership is service over the life of the car. We drive our cars 10-15 thousand mile per year so breakdowns it unexpected repairs are very disruptive. The service team at Germain keeps an eye on all aspects of my cars. Regular service is fine, but looking ahead to make sure the cars are road ready and warranty items caught in time for warranty coverage are clearly an edge this team is great at. My recent visit uncovered issues I was unaware of the issues found as I was getting some basic service. The team not only found these issues, but had the extended warranty vendor come and inspect the car to ensure I was covered for the cost of the repair. In addition, there were BMW warranty extensions from Corporate BMW for issues my car had, and the were covered as well. Over all, it’s after you buy a car service that matters. You spend one day in the sales department, and years with service to extend and ensure a quality driving experience. Thanks for always being there for us. Rick & Brenda Fioretti More
by Rickfioretti
Other Employees Tagged: Rhoel Gray
December 11, 2020
I AM A VERY SATISFIED CUSTOMER HAVING PURCHASED MULTIPLE CERTIFIED USED BMW'S AND ALL SERVICE REQUIREMENTS. KNOWING BILL EMERSON SINCE THE DAYS ON DAVIS BLV'D. CERTIFIED USED BMW'S AND ALL SERVICE REQUIREMENTS. KNOWING BILL EMERSON SINCE THE DAYS ON DAVIS BLV'D. More
by miltonmharshman
Other Employees Tagged: Rhoel Gray
December 03, 2020
As always Germain was a pleasure to deal with. Our recently purchased used vehicle from outside the dealership had a bad lighting control module and they treated us as if we had purchased a brand new recently purchased used vehicle from outside the dealership had a bad lighting control module and they treated us as if we had purchased a brand new vehicle with them. Great customer service from start to finish. More
by Bocachairs
Other Employees Tagged: Jeremy Bongle , Ron Arnold, John Cathey
November 11, 2020
A Painless, kind and Courteous experience as always. Jeremy our service advisor was great once again. Germain BMW has always been great as far as pricing goes. Hundreds below east coast or big city d Jeremy our service advisor was great once again. Germain BMW has always been great as far as pricing goes. Hundreds below east coast or big city dealerships! More
by Bocachairs
Other Employees Tagged: Jeremy Bongle , Ron Arnold
October 08, 2020
Another great day of service from Germain BMW. Over twenty years and many cars owned the service is truly the added value you just can’t get anywhere else. Bill Emerson and his team of service technici twenty years and many cars owned the service is truly the added value you just can’t get anywhere else. Bill Emerson and his team of service technicians always deliver. Our car was ready on time, service with a smile from Rhoel who stayed after 5:00 to make sure we were taken care of. More
by rickfioretti
Other Employees Tagged: Rhoel Gray , Flavio Galasso
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