Bill Cosenza
Bill Cosenza at BMW of West Chester

Bill Cosenza | Page 35

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.9
392 Reviews
4.9

392 Reviews

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392 Reviews of Bill Cosenza

July 26, 2023

Dealership Rating
Employee Rating

I have always had great service at the dealership. The same folks I’ve always worked with are still there and, as usual, they took great care of me. More

by DRBRAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 25, 2023

Dealership Rating
Employee Rating

Very responsive and communication was top knotch. Atmosphere very beautiful, clean and organized. Bill was in contact with me throughout the entire process. I only had 1 issue and scratch on center c More

by sandylorraine89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 05, 2023

Dealership Rating
Employee Rating

Great job - tech are the best in the business ! the dealership is great all employees are always so helpful etc - Would not go anywhere else ! Thank you our vehicles are all running better More

by DWCO623D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 01, 2023

Dealership Rating
Employee Rating

Accepted me as family. After all 55 years of being trained by the Otto’s Family, you would not experience anything less. More

by MVADASZ0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wilmer Rodriguez, Scott Gately, Melissa Gibson, Joseph Fritz , Frank Adinolfi, Anthony Blubello

Jul 03, 2023

BMW of West Chester responded

We look forward to continuing the Otto's family legacy into our next chapter as BMW of West Chester!

June 30, 2023

Dealership Rating
Employee Rating

Timely and quaity servic Good Job as usual, I have always received excellent support and service. More

by MDAVIS200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2023

BMW of West Chester responded

We are thrilled to hear you have continued to be so pleased with the performance of our service team. Many thanks for continuing to choose BMW of West Chester!

June 30, 2023

Dealership Rating
Employee Rating

Nice job as usual. A trusted relationship for years. We drive past other dealerships to go to Otto’s. More

by usmc4irish
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson, Joseph Fritz , Frank Adinolfi

Jul 03, 2023

BMW of West Chester responded

Thank you for your trust in the performance of our service team. Your confidence is so important to us. Many thanks for choosing BMW of West Chester!

June 30, 2023

Dealership Rating
Employee Rating

Both my wife and I's cars (X5 & X3) were serviced within a couple days of each other and both still have warning lights - ATM and Service We know have to schedule another appointment.! More

by abc
Service Price Transparency
Recommend Dealer
No
Jun 30, 2023

BMW of West Chester responded

We regret to hear of your frustrating experience. Please contact me directly at 610.399.8067 for further assistance. Rich Weller

June 30, 2023

Dealership Rating
Employee Rating

My service advisor was informative polite and very proactive in her handling of my situation. It made my service appointment a great experience More

by Al Gary
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson, Joseph Fritz

June 25, 2023

Dealership Rating
Employee Rating

Easy scheduling, convenient loaner, great communication, fast service, inspection discount, I will buy my next car here because of the service department More

by melfitz86
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson, Joseph Fritz , Frank Adinolfi

Jun 26, 2023

BMW of West Chester responded

We are thrilled to hear you were so pleased with the easy and convenient performance delivered by our service team. Many thanks from all of us at BMW of West Chester!

June 23, 2023

Dealership Rating
Employee Rating

Great experience every time. Justice Mogano is so easy to work with. We've purchased multiple BMWs from him and wouldn't go anywhere else! More

by Pamstat
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justice Mogano , John Keenan

Jun 26, 2023

BMW of West Chester responded

We are delighted to hear you have continued to be so pleased with the easy purchase experience delivered by Justice! Many thanks for being a valued member of the BMW of West Chester family!

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