The BMW Dearlersh is very good for good who owns the BMW
that can relying for the safety check for the vehicle. I think you
that can relying for the safety check for the vehicle. I think you
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by NEALLEM4659
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2025 -
BMW of West Chester responded
We are delighted you had a great service experience with our dealership. Thank you for choosing BMW of West Chester and we are looking forward to your next visit!
Always polite and friendly.
clean establishment well maintained. Fast and sufficient always has plenty of snacks.
clean establishment well maintained. Fast and sufficient always has plenty of snacks.
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by TONYOLIVERUPS
Verified Customer
Verified Customer
Service Price Transparency
Mar 10, 2025 -
BMW of West Chester responded
We are delighted to hear that you found our establishment clean and well-maintained. It is wonderful to know that our team is always polite and friendly during your visits. Thank you for choosing BMW of West Chester!
BMW of West Chester is a friendly and warm dealership
with knowledgeable and helpful team members. Definitely a place that I plan to keep patronizing as well as send family and colleagues to.
with knowledgeable and helpful team members. Definitely a place that I plan to keep patronizing as well as send family and colleagues to.
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by Claudette Townsend
Verified Customer
Verified Customer
Service Price Transparency
Mar 07, 2025 -
BMW of West Chester responded
It is wonderful to hear that you found the dealership to be friendly and warm, with a knowledgeable and helpful team. We genuinely appreciate your intention to continue patronizing our dealer and recommending us to family and colleagues. Thank you from everyone here at BMW of West Chester!
Dear Scott
I am writing to express my heartfelt
thanks for the exceptional service I received during my recent visit to Otto BMW, from start to finish, your professionalism, attention to detail, an
thanks for the exceptional service I received during my recent visit to Otto BMW, from start to finish, your professionalism, attention to detail, and friendly demeanor made the car-buying experience a truly positive one.
I especially appreciated how you took the time to explain all the features of my new car and patiently answered my questions. It’s clear that you genuinely care about your customers and take pride in delivering excellent service.
The entire process from selecting a vehicle to completing the paperwork was seamless and stress-free. I am thrilled with my new X6 and feel confident knowing I made the right choice, thanks to your guidance and expertise.
Please extend my gratitude to your team for their outstanding support. I will happily recommend Scott to friends and family who are looking for a reliable and customer-focused dealership.
Once again, thank you for going above and beyond to ensure my satisfaction. I look forward to returning to Otto BMW for any future automotive needs.
Warm regards, Thomas James
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by SEMAJ
Mar 03, 2025 -
BMW of West Chester responded
Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you had such a positive car-buying experience and that our team, especially Scott, was able to provide you with exceptional service. Your appreciation for our professionalism, attention to detail, and friendly demeanor means a lot to us. We are delighted that you are enjoying your new X6 and that you feel confident in your choice. Thank you again for choosing BMW of West Chester!
Excellent and efficient service department.
Bill provided excellent customer service and facilitated a discount on a costly part we required.
Bill provided excellent customer service and facilitated a discount on a costly part we required.
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by STRUSKO
Verified Customer
Verified Customer
Service Price Transparency
Mar 03, 2025 -
BMW of West Chester responded
We are delighted to hear that you found our service department to be excellent and efficient. It is wonderful to know that Bill provided you with excellent customer service and was able to facilitate a discount on a costly part. Thank you from everyone here at BMW of West Chester!
Bill Cosenza is the most professional and knowledgeable
advisor I have ever worked with, dealership is top notch
advisor I have ever worked with, dealership is top notch
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by PT312
Verified Customer
Verified Customer
Service Price Transparency
Mar 03, 2025 -
BMW of West Chester responded
We are thrilled to hear that Bill Cosenza provided you with such professional and knowledgeable service. It is wonderful to know that you consider our dealership to be top-notch. Thank you from everyone here at BMW of West Chester!
Excellent service.
Pretty helpful and work got done without any issues. Quite happy with the service
Pretty helpful and work got done without any issues. Quite happy with the service
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by rohit.nimmakuri
Verified Customer
Verified Customer
Service Price Transparency
Mar 03, 2025 -
BMW of West Chester responded
We are thrilled to hear that you received excellent service and found our team to be helpful. It is great to know that the work was completed without any issues and that you are quite happy with the service. Many thanks from all of us here at BMW of West Chester!
Scott and the team were wonderful to deal with on the
purchase of our certified X5. Also a shout out to “Captain” Kirk!!
purchase of our certified X5. Also a shout out to “Captain” Kirk!!
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by spflynn0361
Mar 03, 2025 -
BMW of West Chester responded
We are thrilled to hear that Scott, and the team made your purchase of a certified X5 a wonderful experience. We appreciate the feedback; thank you from everyone here at BMW of West Chester!
Not understanding and did not care about the customer.
List insurance card and did not care
List insurance card and did not care
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by M_SANDOS
Verified Customer
Verified Customer
Service Price Transparency
Justice is great.
Very helpful in retaining my Tag from my old vehicle. Answered all my questions. I will come to West Chester BMW again! Also, I visited the Servi
Very helpful in retaining my Tag from my old vehicle. Answered all my questions. I will come to West Chester BMW again! Also, I visited the Service Dept before buying this CPO BMW. Joe and Bill were awesome! They answered my questions about the warranty in depth and put me over the edge in buying this used BMW. Nice job guys!
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by Zackrv10
Feb 11, 2025 -
BMW of West Chester responded
We are thrilled to hear that Justice was able to assist you with retaining your tag and answering all your questions. It is wonderful to know that our service department, especially Joe and Bill, provided you with the detailed information you needed about the warranty. Thank you and we look forward to your next visit!
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