Bill Brown | Page 16

I had a problem with my tire pressure light that was on. They checked my tires and everything was fine. It only took 20 minutes and I was off to my appointment. They checked my tires and everything was fine. It only took 20 minutes and I was off to my appointment. More

by deedeelyn15 Verified Customer Verified Customer

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This "service visit" was bad and this review may be removed but it was my experience and was dishearten since I had honored our Maintenance Agreement when I purchased my vehicle in 2014 and now it is 2 removed but it was my experience and was dishearten since I had honored our Maintenance Agreement when I purchased my vehicle in 2014 and now it is 2022. I was REFUSED service after I scheduled an appointment for oil change (per purchase agreement). I also added a battery check AND asked for a tune-up as well because I had to turn the engine 3 times in two days. It didn't want to start at first or second try. I was told they didn't want work on it because the engine light was ON and there was a knocking noise emanating from the engine. I told them that the engine light has been on since two (2) Service Maintenaces ago [approx. 6/7 months back] AFTER an oil change and that the knocking "noise" had also started then. The service receptionist brought out some paperwork saying the car was making a loud noise back in 2020. I tried to remind him that that was the catalytic converter which WAS replaced by Kia. And still they didn't want to do ANYTHING AT ALL. I had to BEG them to at least check the battery. They claimed the battery resulted in "Recharge battery and check again" so apparently its fine. However they didn't want to touch the engine. No oil change and No spark plug checks were done at all. I still don't understand why: since 3000 miles ago at my last "regular" service maintenance when that knocking noise was prevalent THEN, that they continued with the oil change and multipoint inspection. I don't understand why since my last "regular" maintenance when cashing out they asked to run diagnostics because the check engine light was on-- I had said I didn't have time for that and I'll add THAT next time I come back; suddenly it is NOW an issue?? Really?? I guess I'll have to return to being a loyal Chevy owner again. I only got a Kia just for my wife. More

by MIGGYD2000 Verified Customer Verified Customer

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This dealership has great customer service. There is never along wait. The people who work here are very nice! There is never along wait. The people who work here are very nice! More

by MCNALLRODERICK Verified Customer Verified Customer

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The Service department is a great team , they work as one to get you taking care of and that's important.. Thank You Christina to get you taking care of and that's important.. Thank You Christina More

by cab071302 Verified Customer Verified Customer

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When I call the phone operator is very pleasnt and serv. mgr as well as the techs are very professional mgr as well as the techs are very professional More

by STONGESPock Verified Customer Verified Customer

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As soon as you get out of your car to walk to the dealership. Courtesy Mitsubishi crew are ready to attend you and answer any questions you have on the vehicles avaliable.Not only that but they help dealership. Courtesy Mitsubishi crew are ready to attend you and answer any questions you have on the vehicles avaliable.Not only that but they help you with your budget and credit to accommodate you in the car of your dreams. I'm so grateful for the help that provided me to acquire my 2022 Mitsubishi outlander. Was the best decision in my life. They made sure I didnt left empty handed . Now that's what I called service. Even the service department do an amazing job servicing my Outlander. Thank you all for your help and service Much apreciate it.From floor guys to finance to service you all have my gratitude.Thank you guys for everything. More

by Josemrosa77 Verified Customer Verified Customer

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Service was timely and professional. Very quick oil change and routine maintenance. Service manager was very polite and professional Very quick oil change and routine maintenance. Service manager was very polite and professional More

by debrasmith798 Verified Customer Verified Customer

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They did a great job fixing the issue that I had during my trip to see family. my trip to see family. More

by NMG Verified Customer Verified Customer

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Great people in service center but I had to go back 3 times so far for the same problem. I live on the south shore so it’s kinda a pain to get there for the same thing. times so far for the same problem. I live on the south shore so it’s kinda a pain to get there for the same thing. More

by Adamburnieikajr Verified Customer Verified Customer

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Excellent service and explained everything to me. I even booked my next oil change there I even booked my next oil change there More

by cmdepina Verified Customer Verified Customer

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