Bernalson Douze

Fast service,friendly customer service ,kept the car one day and finished all the work on the work order. day and finished all the work on the work order. More

by vogelmarine Verified Customer Verified Customer

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Quick and reliable I had my vehicle towed to the dealership the night before and by the next morning at 10:30am my vehicle was ready for pick up. Bernalson was a great communicator giving me updates dealership the night before and by the next morning at 10:30am my vehicle was ready for pick up. Bernalson was a great communicator giving me updates More

by lisaram657 Verified Customer Verified Customer

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Unreliable. Unresponsive. I have to bring the car back, again. My car was in the dealer for 15 days without an explanation or loaner. Unresponsive. I have to bring the car back, again. My car was in the dealer for 15 days without an explanation or loaner. More

by walkisynoa Verified Customer Verified Customer

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Service advisor was great and answered all questions and texted me when the repair was completed. Thank you for great service texted me when the repair was completed. Thank you for great service More

by ecuchief Verified Customer Verified Customer

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Bernalson was very responsive to every call i made. Truly appreciate it. My car was ready on the exact time line he gave me Truly appreciate it. My car was ready on the exact time line he gave me More

by marien0306 Verified Customer Verified Customer

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Lazy xxx mechanics. Do not pay attention to detail. Only go by the book and that book is numbers rather than quality. Mechanics caused a fire in my engine bay 30 minutes Do not pay attention to detail. Only go by the book and that book is numbers rather than quality. Mechanics caused a fire in my engine bay 30 minutes after I picked it up after they had it for two weeks. None of my parts were put back properly if at all. My jeep had no AC when I got it back. My issue was not resolved as Jeep discontinued the part I needed. Instead, a bandaid and a shot in the dark. Temporarily it is fixed but no resolution was attempted by Jeep. Just a disgrace. I was disregarded as a complaining customer by the mechanic. Quality of the work is just absolute garbage. I did not receive what I paid for. No where close, yet I still had to pay for it. I will never take my jeep there again. More

by tdoak8 Verified Customer Verified Customer

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Unresponsive. Did not call me to update me on what was wrong with the car after two weeks. Did not call me to update me on what was wrong with the car after two weeks. More

by walkisynoa Verified Customer Verified Customer

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Vehicle was there for 6 weeks very little communication I needed to reach out multiple times to get a hold of someone find out details. Called jeep corporate to get help. All parts pricing was 40% to 100% ma needed to reach out multiple times to get a hold of someone find out details. Called jeep corporate to get help. All parts pricing was 40% to 100% markup. Found same parts from mopar directly for 50% less cost. Very disappointed, with all the vehicles I've owned never had this kind of service or treated this way. More

by Danny Verified Customer Verified Customer

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This is the amount of money I spent 3 times without results from July 22 , July 31 and August 8( The total amount for starter and the batteries is 2640.32 plus tax, Your vehicle is ready and the total results from July 22 , July 31 and August 8( The total amount for starter and the batteries is 2640.32 plus tax, Your vehicle is ready and the total amount for the repair after tax is $2820.67, As per our conversation on the phone,the total amount for the repair is $2057.42) ) after I spent all that money , the mechanic who works in the car said I need to change the engine. It’s very frustrating to m because thy should have seen the problem when they diagnosed the car when I brought it on just 8.. now I have to spend another 6k or more somewhere else to replace the engine. More

by yvesgeneus13 Verified Customer Verified Customer

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The best service I’d ever had at a dealer I would tell my friends and family to come friends and family to come More

by chrisros03 Verified Customer Verified Customer

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