Service advisor Ben is excellent.
The cost was a little bit more than anticipated but it’s my fault for not asking for estimates
The cost was a little bit more than anticipated but it’s my fault for not asking for estimates
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by DPLEWISRE
Verified Customer
Verified Customer
Feb 15, 2022 -
Wayne Akers Ford responded
We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!
Top of the line service professional service center
frendle staff well trane and know there jobs.. thank you all for the coffee .. Roy Rouse.
frendle staff well trane and know there jobs.. thank you all for the coffee .. Roy Rouse.
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by CUSTOMERDECLINED
Verified Customer
Verified Customer
Feb 15, 2022 -
Wayne Akers Ford responded
Thank you! We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
Dealership is horrible.
Called since 12pm Saturday with no call back. Guy today was great
Called since 12pm Saturday with no call back. Guy today was great
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by Karen_bardales
Verified Customer
Verified Customer
Other Employees Tagged:
Jim Domino
Feb 14, 2022 -
Wayne Akers Ford responded
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!
Most people tend to only write negative reviews, but this
is a life safety review. Went in for "the works" and drove off with a loose wheel, which I caught quickly. Imagine what could have happened if I kept
is a life safety review. Went in for "the works" and drove off with a loose wheel, which I caught quickly. Imagine what could have happened if I kept driving? Could have been a serious injury or death on top of vehicle damage. 2 tires were inflated to 37psi, 1 was 31psi and 4th was 33psi. Makes me wonder if they put the correct amount of oil in the correct area.
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by Jay
Verified Customer
Verified Customer
Feb 14, 2022 -
Wayne Akers Ford responded
Thank you for bringing this to our attention. We will be happy to assist you in connecting with our service team. Unfortunately, we were not able to locate your information in our system by entering just your DealerRater user name (Jay). To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@wayneakers.com or responding directly to this review. Hope to hear back from you soon.
I have dealt with Wayne Akers since 1988. Excellent
service department. Quality workmanship. Friendly staff.
service department. Quality workmanship. Friendly staff.
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by CAROLCAPANNA
Verified Customer
Verified Customer
Feb 12, 2022 -
Wayne Akers Ford responded
Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!
Good quick service was able to get me in and handed all
my items I needed done
my items I needed done
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by davescott64
Verified Customer
Verified Customer
Feb 12, 2022 -
Wayne Akers Ford responded
How wonderful! We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!
Everything was handled very well . Ben was very polite
and helpful with all matters. I hope you keep Ben around. Till the next time. Thanks
and helpful with all matters. I hope you keep Ben around. Till the next time. Thanks
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by USL488H
Verified Customer
Verified Customer
Feb 11, 2022 -
Wayne Akers Ford responded
How wonderful! We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!
Im extremely disappointed in my latest experience.with
the service dept. Had a appointment at 10 on Friday for brakes, service advisor Ben. After trying for an hour and a half to get some one in the phone
the service dept. Had a appointment at 10 on Friday for brakes, service advisor Ben. After trying for an hour and a half to get some one in the phone numerous voice mails. I received a call at 4:45, Friday afternoon telling me I needed new rotors all the way around and obviously brake pads. I have always taken my truck to you guys for service never was it mentioned I needed brake pads , had they told me I wouldn’t have worn them out to the point of needing the rotors replaced. Also Ben told me the last time my truck was serviced was December 21, 2021., really less than 2 months ago.. Total cost 2700, funny thing is Mullinax could do exact same for 1400. I showed them my paperwork. Mr. Benjamin was very accommodating he did furnish a rental and after much discussion brought my bil down to 1800., needless to say all trust is lost. They would have been very happy me paying 2700, also what else are they being sketchy about feel totally used and abused.
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by Denise Molina
Verified Customer
Verified Customer
Feb 09, 2022 -
Wayne Akers Ford responded
Thank you for providing us with feedback, Denise. We will be happy to have our service leaders coordinate with you to better your experience. We have already forwarded your information and feedback to the team who will be contacting you directly to assist you. Be well.
Ben is a great service advisor, I always look forward to
doing business with him!
doing business with him!
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by Zach Haynes
Verified Customer
Verified Customer
Other Employees Tagged:
Eduardo Monroy
Feb 09, 2022 -
Wayne Akers Ford responded
Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!
The service was easy to find, easy to drop off , and easy
to pick up. Great service guys keep up the good work.
to pick up. Great service guys keep up the good work.
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by JIFFYLUBEMAN
Verified Customer
Verified Customer
Feb 09, 2022 -
Wayne Akers Ford responded
This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!
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