Ben Ankrum

Thieves! They had my car 4x times for a total of 15 weeks. They claimed lost car, waiting on warentee inspector, haven’t gotten approval, can’t find parts, et They had my car 4x times for a total of 15 weeks. They claimed lost car, waiting on warentee inspector, haven’t gotten approval, can’t find parts, etc. All delays and lies, They swapped out all my upgrades, stole my tow package, sunroof, switched gas tanks, back of front seats, changed my VIN #, swapped out my engine, changed my door panels, rear hatch door, and gave out my car information to Uconnect, allowing people to shut down my car not allow me to accelerate, my hatch door only opens if stereo is on, they collaborated with Insuringalaska to change my insurance policy, labeling my car “jeep wagon” when it was SRT jeep grand Cherokee Limited, then put my doors on a vehicle they sold in sales lot, with the same exact scratches and door dinges I had on my car. They replaced a cheep plastic front grill, and all around plastic panels but left my original hood!? The Inside roof cover to my sun roof is shoved in back roof panel, they swapped out the switches and motor from the sunroof retractor, my car has no power now, breaks squeal. Still makes same sounds slipping transfer case as when I originally took in. When I showed Kenny the new cheap, plastic gas door panel w/ brand new stickers they installed, he said, “what do you think a judge would have to say?” I had no idea why they swapped my gas tank until I found out the 6.4 liter has tank under rear cargo, and 3.6 liter has on the rear driver side. They claim they lost all all paperwork in March 2025, when they had car for over 3 weeks. They took my original catEyE headlamps and LED lights and swapped out my fog lights. They swamped out my steering column and put in a new steering column w/ cheep vinyl, removed my leather head rests and put vinyl, took my applifier from under front driver seat, put a brand new spare tire that’s smaller then my stock and removed my seat warmers for back seats. They cracked center of windshield then glued a cheap rearview mirror , mine had outdoor temp, and emergency button- I turned the mirror and entire mirror w/ both sides of windshield fell with only glass falling from outside of windshield not inside. My invoice says Texas Billing? When I took it into Anchorage Alaska. My seatbelts were changed with older faded ones, and replaced passenger side belt is Damaged. My door panels, trim, don’t line up, the hatch back door doesn’t fit my car, with sunlight coming through the joints. I keep finding brand new yellow and black rivets fall out from back hatch, and under seats, they repainted the VIN # plate behind seat, put in a new compartment under seat that now has battery, carpets don’t match, and new rivets fell from compartment w/ brand new foam and stickers..my VIN plate was gray in front of windshield ? Now it’s a white paper with barcode. The car came straight from Canada by original owner, now the history to this VIN claims multiple auto shops in Kenai- The dealership I purchased my car from Quality Sales, just happened to be someone bought them out when Lithia had my car in their procession for 4 weeks and my insurance policy was changed w/ new VIN during same time, when “Edgar “ asked for copy of insurance. Upon picking up my car, My door handles were loose, faded and paint was flat color, I noticed headlights, Edgar said, “So are you saying this isn’t your car?” I said, “excuse me, of course it’s mine? But these aren’t my door handles or headlights.. My rear hatchback door had red and white rectangle lights inside door panel, with large back window, and level where my dog could stand up on door- now the door they installed has faded black cheep plastic, w/ 2 small round yellow inside lights, and bowed out back. All my fuses are missing from spares to upgrades they stole, wire harness cables missing under hood, and all brand new harnesses under front seats. This dealership and the mechanics that work under them are theives! Kenny and Edgar are running an illegal operation at the expense of their trusting customers. More

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Ben said he’ll give me a call back,but never did😡 Very disappointed about it. disappointed about it. More

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They were very fast to help me look for the vehicle I wanted. Both Ben and Patrick were very helpful and professional! wanted. Both Ben and Patrick were very helpful and professional! More

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With having had a bad experience at a different dealership, Lithia of South Anchorage went above and beyond to help me into a good, reliable vehicle. I am so thankful for everything they have done. dealership, Lithia of South Anchorage went above and beyond to help me into a good, reliable vehicle. I am so thankful for everything they have done. Highly recommend them and I will be returning in the future. More

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Car had mechanical issues when purchased that appeared within the first drive. The dealership management spoke to us and has agreed to make it right by repairing it. within the first drive. The dealership management spoke to us and has agreed to make it right by repairing it. More

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Courteous, professional, hardworking people who are committed to helping the customer. Worked with me on coming to the right deal. committed to helping the customer. Worked with me on coming to the right deal. More

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Nice clean place and staff are very helpful with any questions you have. They all dress professionally and very knowledgeable of vehicles that they are selling. I would recommend this dealership to my f questions you have. They all dress professionally and very knowledgeable of vehicles that they are selling. I would recommend this dealership to my family and friends. More

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Ben was awsome to work with. Great at his job and knows what hes doing. Great at his job and knows what hes doing. More

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Very helpful, got straight to me as soon as I walked in and didn’t BS me about my truck and didn’t BS me about my truck More

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Wonderful experience. After having a very negative experience with another dealership in town, Ben restored my faith in the what a dealership experience would be like. He After having a very negative experience with another dealership in town, Ben restored my faith in the what a dealership experience would be like. He handled our situation with care, fought for us, and worked with us. He handed us of to Jared in finance, and he made it a breeze. Jared was honest, extremely helpful, and really seemed to care about us. This is my second time working with Lithia, and I’m not sure why I ever went anywhere different. From the bottom of our hearts, thank you, Ben, Jared and the Lithia family! More

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