Beatriz Jimenez

Staff with lack of customer care profile and lacking in responses. Needed much follow up via phone and when on site, left me unattended waiting for proper paperwork and docs. responses. Needed much follow up via phone and when on site, left me unattended waiting for proper paperwork and docs. More

by smilverman Verified Customer Verified Customer

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Mike R in sales was amazing, as was Alan in finance. They got me my dream car and were honest and completely transparent. I won’t go any where else to buy a vehicle! Also Evan the manager made sure to g They got me my dream car and were honest and completely transparent. I won’t go any where else to buy a vehicle! Also Evan the manager made sure to give me the best price. BEST DEALERSHIP WVER More

by jena.carr96 Verified Customer Verified Customer

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Great service and happy faces as always at Hollywood Chrysler Jeep. I will never go anywhere else Chrysler Jeep. I will never go anywhere else More

by DSOUZA66 Verified Customer Verified Customer

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My new vehicle was damaged during its 1st oil change. We contacted the dealership managers several times and none of them returned our calls or reviewed the security footage that would have showed this i We contacted the dealership managers several times and none of them returned our calls or reviewed the security footage that would have showed this incident. More

by JC Verified Customer Verified Customer

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By far the worst customer service I’ve ever experienced. No loaners unless the world is ending. The worst communication about time lines and updates. No one and I mean no one answers the phone in the servic No loaners unless the world is ending. The worst communication about time lines and updates. No one and I mean no one answers the phone in the service department. Also the worst car buying experience . Honestly if the next jeep dealer wasn’t 40 mins away I would never step foot in Hollywood jeep ever again. More

by kendallwest38 Verified Customer Verified Customer

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If I can give Mike & this dealership zero stars I would. Don’t waste your money or your time. They are full of lies from the moment they take your money. You will not get a return call from the service mana Don’t waste your money or your time. They are full of lies from the moment they take your money. You will not get a return call from the service manager or the service advisor Neyma and good luck with the General Manager Josh Clinton who also doesn’t answer his phone calls, tosses your emails around to others and will never intend on fixing your problem. My Wagoneer has had multiple attempts to be fixed since October of 2023 and it comes back the same. To the point Mike & Beatriz Jimenez said today to take the car to another service dealer they weren’t doing anything else to it and if I didn’t return the loaner I was going to have the police called on me for theft of the loaner. Absolutely ridiculous! The screen they supposedly changed has the same “UConnect Box requires Service take to authorized dealer” issue it had since I purchased it. The seat fans still don’t function as they should.At this point I’ve escalated the issue to different levels including reporting them to the State. Do yourself a favor, go anywhere but here. I’ve been a BMW customer since 2017 and have never in my life been treated this way. The moment I purchased a car from here the nightmare began. Never again will I buy a car nor recommend anyone to buy a vehicle from Chrysler, Jeep, Ram! More

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Dreama was great in service. Overall ok, but one service issue was not fixed despite being told it was. Overall ok, but one service issue was not fixed despite being told it was. More

by djb1181 Verified Customer Verified Customer

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Very clean and bright, well lite and inviting. Plenty and help and support available. Nice displays of vehicles. Plenty and help and support available. Nice displays of vehicles. More

by BLEIGHTON2002 Verified Customer Verified Customer

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We appreciate the service. From start to finish. Nice and smooth. Well run. Happy to refer everyone we know. Everything was comfortable. The best! Honest. From start to finish. Nice and smooth. Well run. Happy to refer everyone we know. Everything was comfortable. The best! Honest. More

by jp Verified Customer Verified Customer

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Brandon is a great service Mngr. He goes out of his way trying to make things Great again! He goes out of his way trying to make things Great again! More

by Pete Verified Customer Verified Customer

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