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Beatriz Jimenez
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Beatriz Jimenez
Customer Experience Coordinator
Hollywood Chrysler Jeep
2100 N State Road 7
Hollywood, FL 33021
39 Reviews
39 Reviews
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39 Reviews of Beatriz Jimenez
October 26, 2024
My new vehicle was damaged during its 1st oil change. We contacted the dealership managers several times and none of them returned our calls or reviewed the security footage that would have showed this i We contacted the dealership managers several times and none of them returned our calls or reviewed the security footage that would have showed this incident. More
by JC
Verified CustomerOther Employees Tagged: Linda Gonzalez, Mike Ortiz, Brandon Ortega
October 19, 2024
By far the worst customer service I’ve ever experienced. No loaners unless the world is ending. The worst communication about time lines and updates. No one and I mean no one answers the phone in the servic No loaners unless the world is ending. The worst communication about time lines and updates. No one and I mean no one answers the phone in the service department. Also the worst car buying experience . Honestly if the next jeep dealer wasn’t 40 mins away I would never step foot in Hollywood jeep ever again. More
by kendallwest38
September 03, 2024
If I can give Mike & this dealership zero stars I would. Don’t waste your money or your time. They are full of lies from the moment they take your money. You will not get a return call from the service mana Don’t waste your money or your time. They are full of lies from the moment they take your money. You will not get a return call from the service manager or the service advisor Neyma and good luck with the General Manager Josh Clinton who also doesn’t answer his phone calls, tosses your emails around to others and will never intend on fixing your problem. My Wagoneer has had multiple attempts to be fixed since October of 2023 and it comes back the same. To the point Mike & Beatriz Jimenez said today to take the car to another service dealer they weren’t doing anything else to it and if I didn’t return the loaner I was going to have the police called on me for theft of the loaner. Absolutely ridiculous! The screen they supposedly changed has the same “UConnect Box requires Service take to authorized dealer” issue it had since I purchased it. The seat fans still don’t function as they should.At this point I’ve escalated the issue to different levels including reporting them to the State. Do yourself a favor, go anywhere but here. I’ve been a BMW customer since 2017 and have never in my life been treated this way. The moment I purchased a car from here the nightmare began. Never again will I buy a car nor recommend anyone to buy a vehicle from Chrysler, Jeep, Ram! More
by Jeanie
Other Employees Tagged: Mike Ortiz, Dreama Butcher , Neyma Cuello, Josh Clinton
August 15, 2024
Dreama was great in service. Overall ok, but one service issue was not fixed despite being told it was. Overall ok, but one service issue was not fixed despite being told it was. More
by djb1181
Other Employees Tagged: Dreama Butcher , Neyma Cuello
July 27, 2024
Very clean and bright, well lite and inviting. Plenty and help and support available. Nice displays of vehicles. Plenty and help and support available. Nice displays of vehicles. More
by BLEIGHTON2002
Other Employees Tagged: Evan Fleischman, Tawfiq Bataineh
May 31, 2024
We appreciate the service. From start to finish. Nice and smooth. Well run. Happy to refer everyone we know. Everything was comfortable. The best! Honest. From start to finish. Nice and smooth. Well run. Happy to refer everyone we know. Everything was comfortable. The best! Honest. More
by jp
Other Employees Tagged: Hensley Bennett
May 12, 2024
Brandon is a great service Mngr. He goes out of his way trying to make things Great again! He goes out of his way trying to make things Great again! More
by Pete
Other Employees Tagged: Richard Vargas, Alan Slakman, Valeria Ricoy, Peter Bassuk, Allison Gilliland, Miguel Moreno, Christian Perez , Hensley Bennett
December 03, 2023
Last vehicle I’ll purchase from the dealership. Once you take someone’s money, from the GM down, it’s acceptable to treat customers poorly, change the story and threaten to lie about stealing a lo Once you take someone’s money, from the GM down, it’s acceptable to treat customers poorly, change the story and threaten to lie about stealing a loaner vehicle that was provided by the dealership. More
by jrubinton
Other Employees Tagged: Tony Burba, I don’t see the name of the salesman who sold me the car. He’s from San Diego and had been with you for only a couple of weeks. I would rate him 1 star.
May 29, 2023
I recommend it, Although it has taken time to pay my payoff and I had problems payoff and I had problems More
by MILAGROSMORILLO90
Other Employees Tagged: Miguel Ramirez , Lance Shetrompf
May 05, 2023
Nice cars , easy and friendly staff thank you again we are very have with our new Wagoneer are very have with our new Wagoneer More
by Christopher.Rodriguez
Other Employees Tagged: Richard Vargas, Alan Slakman , Roni Dreszer, Louis Edmonson
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