Bailey Kester

Kyle and service department represent Subaru well and are great at their jobs. They are concerned about the customer. I was not impressed with the group of people in the front corner of the sales floor. I great at their jobs. They are concerned about the customer. I was not impressed with the group of people in the front corner of the sales floor. It seemed that I was bothering them when I asked to have my car evaluated. I almost went to Fullerton in Mechanicsburg. As to finance, I don’t think he was understanding what he was saying when discussing the warranty as it sounded like we should not buy the car with all of the repairs it would need. As to the delivery person, he was excellent and knew the new car as well as the old one’s features. Lastly, you need more space for customer parking. You need to reconfigure the sales parking area. With so many cars all over the place, it gives an appearance of clutter and disorganization. As a customer, it does not give you a welcoming feeling when you can’t find parking and scared to drive thru the clutter. More

by Markref Verified Customer Verified Customer

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Very easy process from start to finish for buying a car. Friendly sales staff as well. Friendly sales staff as well. More

by erin35 Verified Customer Verified Customer

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We love W & L Subaru and everything about them. How friendly, helpful, and knowledgeable their employees are. We feel like part of their family. We have also used their collision repair center, whi How friendly, helpful, and knowledgeable their employees are. We feel like part of their family. We have also used their collision repair center, which did an amazing job fixing one of our Surbaru’s. We have been purchasing all of our vehicles at W & L for close to 30 years. I think we have bought 10 Subaru Legacy’s over the years we have also turned 7 family members into Subaru owners. We have never had any issues with any of them. We will only purchase vehicles from W & L, they are our dealership for life. More

by Grammywolfe59 Verified Customer Verified Customer

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Great price thorough explanations and no-nonsenseGreat price thorough explanations and no-nonsense dealer ship price thorough explanations and no-nonsense dealer ship More

by tontol2003 Verified Customer Verified Customer

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Always a great experience at W&L Subaru Norry :) this is my 4th Subaru and the customer service is unbeatable my 4th Subaru and the customer service is unbeatable More

by ariesmel74 Verified Customer Verified Customer

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The buying process was quick and easy with no pressure. They made the process easy even through the chaos of their winterfest. They made the process easy even through the chaos of their winterfest. More

by jru108 Verified Customer Verified Customer

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The price I was quoted on the phone was the price I paid. The only problem I had was that the inspection didn’t include the emissions sticker as required by Luzerne County. Didn’t discover this until my br The only problem I had was that the inspection didn’t include the emissions sticker as required by Luzerne County. Didn’t discover this until my brother asked about it. More

by stoneycreek160 Verified Customer Verified Customer

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Very friendly and social eager to help you. Explains your paperwork and makes you feel comfortable. Explains your paperwork and makes you feel comfortable. More

by abbyalbert1 Verified Customer Verified Customer

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The staff was very knowledgeable, helpful and friendly. I went in for annual swevice and left with a new car. I went in for annual swevice and left with a new car. More

by drd44 Verified Customer Verified Customer

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Was a very pleasant experience, Mike is a very good salesman and would go to him again👍 salesman and would go to him again👍 More

by michealcash Verified Customer Verified Customer

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