Bailey Berta

Our representative was so professional and helpful, we plan on returning for future needs and will definitely request the same representative that assisted us. plan on returning for future needs and will definitely request the same representative that assisted us. More

by EGMARTINEZ235 Verified Customer Verified Customer

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I forgot to mention the need for a rear-wiper replacement, but I was surprised it was not noticed during the walk-around as part of the wiper was falling off (like a long tail). But it was good replacement, but I was surprised it was not noticed during the walk-around as part of the wiper was falling off (like a long tail). But it was good to be out the door in under an hour. More

by Joe Z Verified Customer Verified Customer

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Bailey was great! He walked me through everything and was there for any questions I had. He walked me through everything and was there for any questions I had. More

by BRONALDES Verified Customer Verified Customer

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I had two service appointments with Freeman Toyota, and the service department is not communicative, does not care about personal belongings, and is uninformative. the service department is not communicative, does not care about personal belongings, and is uninformative. More

by joeldsan7 Verified Customer Verified Customer

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Amazing Customer Service Once Again from Bailey. Freeman is the only service department/dealer that I use due to the outstanding customer service and attention to detail Freeman is the only service department/dealer that I use due to the outstanding customer service and attention to detail More

by rivrivriv Verified Customer Verified Customer

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Bailey is awesome and the dealership is the best one for Toyota in the metroplex. The service department is really organized on how to set appointments with the person you want. Toyota in the metroplex. The service department is really organized on how to set appointments with the person you want. More

by LYNN.MINNICI Verified Customer Verified Customer

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everyone was helpful. greeted when arrived, Bailey/Lonnie were very helpful. given information to help keep truck running well. greeted when arrived, Bailey/Lonnie were very helpful. given information to help keep truck running well. More

by RNMRW Verified Customer Verified Customer

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It has always been a pleasure working with Freeman. I have purchased four vehicles from this dealership, and I will not trust anyone else to take care of my vehicles. They have always been honest and f I have purchased four vehicles from this dealership, and I will not trust anyone else to take care of my vehicles. They have always been honest and fair. The service is usually faster than I expect. I get constant updates while my car is being repaired, and they always consult with me before repairing if they find other issues. The mechanic will send photos of the issue so I can see for myself before they do the repair. Everyone in the service department has been friendly and professional. More

by HAARDNOX Verified Customer Verified Customer

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The service department at Freeman Toyota is great. I can trust the advisors to recommend the needed repairs. They do a good job. I like the new option of splitting up the repair costs over a few month I can trust the advisors to recommend the needed repairs. They do a good job. I like the new option of splitting up the repair costs over a few months. More

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I would give them a zero* but that's not a choice. Always inconsistent with their information. Seems like nobody really know the real answer. Our service rep Kyle lied to my wife about what was covere Always inconsistent with their information. Seems like nobody really know the real answer. Our service rep Kyle lied to my wife about what was covered under our maintenance package. When i went to their shop, I was 15 mine early. I had to wait another 20 minutes before a service representative Bailey came to write up my service. One our maintenance agreement is up. They will never see us again. Their computer systems seems to have inconsistent in or someone not inputing correct information. They are always trying to upset you. I get it, that's how some of them make a living but just give me the correct information to make the best decisions for my family. I wish they would trained their service representatives better. I wish they can be clear and transparent rather than try to pull a fast one on their customers. We will need to buy more vehicles but it won't be from there. I hope Dane Minor calls me. More

by PHILLIP.RASY Verified Customer Verified Customer

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