Autumn Mensick

I stopped into Rick Case Hyundai service department on a Saturday due to dashbord lights signaling. The advisor (Autumn Mensick) informed me that it was probably a sensor issue (related to lane indicator) Saturday due to dashbord lights signaling. The advisor (Autumn Mensick) informed me that it was probably a sensor issue (related to lane indicator) and that I should call to make an appointment. Today, August 16, 2024, I and was told that the first available date for an appointment is September 11, 2024. Unbelivable. More

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Buyers beware! I purchased a certified pre-owned vehicle with 31,000 miles on December 26th. Shortly after the problems began. My vehicle that is responsible fo I purchased a certified pre-owned vehicle with 31,000 miles on December 26th. Shortly after the problems began. My vehicle that is responsible for getting my children and I around town does not reliably start. I called service on May 17th and their soonest appointment is June 6th. My car finally stopped working a few days shy of the appointment and was towed to the shop. The shop refuses to look at it until the appointment day and has advised that I need to pay nearly $300 for them to look at it. I thought I would be safe spending the extra money to purchase a certified pre owned vehicle through what I thought to be a reputable dealer. Unfortunately Hyundais pre owned program is not what you would think. Having a certified pre-owned does not ensure that your vehicle will be looked at in a timely manner. The fact that they are asking for money upfront is appalling. My vehicle has been properly maintained, it’s sad to see such an expensive paper weight in my driveway. I would not recommend Hyundai or Rick Case dealerships to anyone. They only want your money and DO NOT stand behind their product. I had heard that Hyundai had come a long way but sadly that does not seem to be the case. Beware of spending your money with Rick Case Hyundai. The customer service ends the moment you drive off of their lot. 7 months later got to replace the battery. More

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Went for an oil change was in and out quicker than expected however received my car back with the service light still on and my tires with all different pressures. Needed to drive all the way back to expected however received my car back with the service light still on and my tires with all different pressures. Needed to drive all the way back to the dealer to fix the issue. More

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Fast, friendly and professional at same time. Waiting time is less then they said. Highly recommend Waiting time is less then they said. Highly recommend More

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You guys have incredible service people especially Ernest, he is the number one reason I have keep this dealership for all this years. The way he talks to customers, explain and advise you about what Ernest, he is the number one reason I have keep this dealership for all this years. The way he talks to customers, explain and advise you about what your options are please thank you for having a person like him. More

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Quick service with appointment only. Team was very friendly. For the service needed, the time estimated was perfect Team was very friendly. For the service needed, the time estimated was perfect More

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I love how I’m greeted every time I come. I love the attentiveness that my advisors have displayed. Great place to buy a car!! I love the attentiveness that my advisors have displayed. Great place to buy a car!! More

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Dealership didn't call us whenever our part came in to finish recall repair. We called and found out that the part was just put on a shelf with our name on it. Makes me think the ordered part was just a s finish recall repair. We called and found out that the part was just put on a shelf with our name on it. Makes me think the ordered part was just a scheme to get us to have other maintenance done that dealership recommended. We did have a suggested transmission service done whenever we went in to have ordered part installed. Happy with service as it was. Will never know if a part was ever needed to finish recall service. More

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Excellent Service. Robert LaBelle. Thank you much. Everyone nice. Service on my car on time. Robert LaBelle. Thank you much. Everyone nice. Service on my car on time. More

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Worst service department of all dealerships I've ever been to. On all levels from manager to advisor to technicians to gofers. been to. On all levels from manager to advisor to technicians to gofers. More

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