Austin Smith
Austin Smith at Regal Honda
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Austin Smith

Service Advisor

Regal Honda

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.4
81 Reviews

Dealership Experience

6 yrs, 7 mos

4.4

81 Reviews

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81 Reviews of Austin Smith

November 14, 2024

Dealership Rating
Employee Rating

Very upset with my service this go around…I got the run around my first service after 5 years where I had so many issues More

by SHAKONDRA.BROWN1992
Service Price Transparency
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Recommend Dealer
No

November 13, 2024

Dealership Rating
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Faster than I thought service would be . salespeople help me with navigation problems I had on phone More

by abidingvine
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

November 08, 2024

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Nice people who are very honest and not a long wait for service and help you anyway they can More

by ammartin82
Service Price Transparency
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Recommend Dealer
Yes
Nov 12, 2024

Regal Honda responded

Thank you!

October 18, 2024

Dealership Rating
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What a rip off. What used to be $50 oil change is now $110. I will never use regal Honda again and I will tell others not to use ghem More

by STEVEM727
Service Price Transparency
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Recommend Dealer
No
Oct 25, 2024

Regal Honda responded

I’m sorry to hear you feel that way about your recent experience. I understand how frustrating it can be when prices change unexpectedly. We appreciate your feedback and would like the opportunity to address your concerns. If you’re willing, please reach out to Chrissy-Service Lane Manager directly so we can discuss this further. Your satisfaction is important to us, and we want to improve your experience. Thank you for sharing your thoughts.

October 15, 2024

Dealership Rating
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Very pleasant and cordial. He made me feel welcomed and was very polite and informative More

by shiry_epoh91
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ray Taylor, Rob Young

Oct 29, 2024

Regal Honda responded

We're here to help you anytime!

October 15, 2024

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nice poeple and good services very freindly amigos and have a good selection of honda lpve it More

by kf4jzc
Service Price Transparency
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Recommend Dealer
Yes
Oct 29, 2024

Regal Honda responded

Thank you!

October 04, 2024

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Employee Rating

My thoughts were very positive with the hospitality staring with our sales department Jarrod constine. He was very helpful kind , great customer service, very knowledgeable, I want to thank the manage More

by Minerva
Service Price Transparency
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Recommend Dealer
Yes
Oct 15, 2024

Regal Honda responded

Congratulations on your new car! We’re happy to hear you enjoyed your experience at Regal.

September 21, 2024

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Employee Rating

I have purchased 2 Honda’s from this dealership. I all ways have had good experience with the vehicles . So far so good. More

by artusfla2
Service Price Transparency
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Recommend Dealer
Yes
Sep 26, 2024

Regal Honda responded

Thank you so much for the positive review. We're happy that you're happy, and we're looking forward to your next visit to Regal.

September 20, 2024

Dealership Rating
Employee Rating

Austin Smith was very polite with me but the next day when I left two messages for him to call me back he never did and one message was to give him our new phone number and still never heard from him. More

by MISSISSIPPI74635
Recommend Dealer
Yes
Sep 26, 2024

Regal Honda responded

I apologize for the missed communication and any inconvenience it caused. We aim to provide timely responses, and I will personally follow up to ensure this doesn’t happen again. If there’s anything else I can assist with or if you still need to provide the new phone number, please feel free to reach out directly.

September 12, 2024

Dealership Rating
Employee Rating

Have been burned over the years before Ray became my service rep. Charged for work not done, told I needed a new this or that and on prior maintenance was done, 4 days after service I had no brakes com More

by GLLLL40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ray Taylor

Sep 19, 2024

Regal Honda responded

Thank you for your honest feedback. I’m truly sorry to hear about your past experiences, but I’m glad that Ray has been able to restore your trust and provide the level of service you deserve. It’s disappointing that you had such negative experiences prior, especially regarding the safety of your vehicle and the treatment you received when Ray wasn’t available. We value your loyalty and appreciate your patience throughout. I’ll make sure to pass along your kind words to Ray, and we’ll continue working hard to ensure you have the best service possible in the future.

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