Dealer Reviews
Cars for Sale
Dealer Log In
455 Reviews of Austin Meek
November 01, 2023
Got oil change 10/14/23. Sat in waiting room for 3 hours. Received text saying car was ready. Original service advisor was gone, had to checkout with someone else. On my chec Sat in waiting room for 3 hours. Received text saying car was ready. Original service advisor was gone, had to checkout with someone else. On my checkout paper, car maintenance/technician worker wrote “air filter screw stripped, needs replacement.” I asked how much is it? $11. I asked why wasn’t I informed of this prior and can they put it on now? The service advisor said the car service men were gone to lunch for an hour now. Inconvenient! Seems lazy and unwilling to work efficiently. Fast forward to 10/28/23, I had time to return to the dealership to get the screw replaced. Card on desk for employee said Austin Meek Assistant Service Manager. Looked completely unenthusiastic about assisting me. I could not find the service work paper at the time. He popped the hood of my car and said he did not see anything wrong and said it’s nothing to do. I parked to find the paper, went back into the area and got a different service advisor who was even worse, a Brenton Seup or Brenton Alsup or something. Unwilling to help, at least me. I showed him the paper. Said it’s no notes in the system, nothing needs to be done, it could be an $11 screw or could need a new $150 cover but he wouldn’t worry about it. I’m a woman with a kid and I’m here to get my car serviced per the recommendation of the actual car workers there. I also visibly see the stripped screw, so why continue to push me to ignore it?! Who knew getting recommended service would be so difficult and frustrating. Definitely did NOT feel valued nor appreciated nor wanted as a customer. Very off-putting. Then when I accepted defeat and was leaving, then Brenton or whatever his name is at desk 6 started yelling in that fake sarcastic condescending voice “I WILL BE MORE THAN HAPPY TO DO IT, IT’S A THREE HOUR WAIT THOUGH. HAVE A WONDERFUL DAY! HAVE A WONDERFUL DAY! HAVE A WONDERFUL DAY!” More
by BrittanyFord42465
Verified CustomerOther Employees Tagged: Anthony Sullivan, Brent Stump
October 31, 2023
Austin Meek took care of assessing my service requirements under the warranty and getting the car in line for those items. One hour almost to the minute, my car was ready and I was notified. Ever requirements under the warranty and getting the car in line for those items. One hour almost to the minute, my car was ready and I was notified. Everything was done properly. More
by THESCOTT
October 28, 2023
Quick to fit my car in. Good communication and fair pricing. Trained in toyota specs and latest technology. Good communication and fair pricing. Trained in toyota specs and latest technology. More
by stephen.sweany
Other Employees Tagged: Anthony Sullivan
October 24, 2023
Not a pleasant experience. ..over 5 hours dealing with a tire that never got fixed. Never even received a quote for the tire but they did offer a road hazard plan for $977. I ..over 5 hours dealing with a tire that never got fixed. Never even received a quote for the tire but they did offer a road hazard plan for $977. I thought new cars had warranties even with me purchasing an extended warranty....no that's not the case. When you drive off the lot...tires are your problem. More
by STEVECCS
Other Employees Tagged: Steve Clark, Manny Alcantara, Bernard Faulk
October 20, 2023
Great service. Austin was friendly and kept me updated. He also found a coupon for me to use. 😀 thank you. Austin was friendly and kept me updated. He also found a coupon for me to use. 😀 thank you. More
by MELYBTHORPE1
Other Employees Tagged: Carlos Ortega
October 10, 2023
Austin was great on the phone and when I came in. He gave me info on the phone to help me get my car started and was great when I arrived. Not only did I need a a new battery, but also back bra He gave me info on the phone to help me get my car started and was great when I arrived. Not only did I need a a new battery, but also back brakes (which had made a strange as I was backing up). He called a mechanic from the work area and had him check my brakes which made me feel like it truly was a problem that needed fixing. He also got me out of there as quickly as possible. Great service! I've been taking my cars there for almost 30 years! More
by BFCRAWFORD41
October 04, 2023
I Started servicing with Austin due to his experience in the maintenance end of your company and am very appreciative of his knowledge and being so friendly and thoughtful of his customers. the maintenance end of your company and am very appreciative of his knowledge and being so friendly and thoughtful of his customers. More
by WILORLIZ
Dealership Inventory (238 Vehicles)
