Austin Cassels

This dealership has wonderful team that helped us get this truck. Always feel like family taking care of family. We love coming here. We bought two vehicles this year at this dealership. Didn’t go anywhe this truck. Always feel like family taking care of family. We love coming here. We bought two vehicles this year at this dealership. Didn’t go anywhere else to shop for the second vehicle. Kaylin helped look for exactly what we wanted in both vehicles. Austin was amazing. We so appreciate Jeff, James, and our finance guy. Allen runs this dealership professionally and family oriented. Like walking in sunshine when we step foot in this place. More

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Bryce saved the day that Chris potential ruined by the lack of communication and tact regarding the recall for the vehicle I just purchased. Receiving a text message stating my vehicle has a critical reca lack of communication and tact regarding the recall for the vehicle I just purchased. Receiving a text message stating my vehicle has a critical recall just two weeks after purchasing the vehicle did not sit well with me and shows lack of customer service as I should have been contacted by phone. I was not offered any type of transportation accommodations during the scheduling process. Which caused a major inconvenience as I had to find a way to and from dealership, which is 35 mins away from my residents. This is why I say Bryce saved the day, because he offered me a ride share service once I arrived at the dealership. He was very apologetic about my experience and made sure the rest of the process of smooth. Purchasing a vehicle and within two weeks receiving a critical recall notice doesn't prompt me to purchase here again. Lloyd was great, but not too happy with service received. More

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Finance was fast and easy. They worked as a team and saved me money on my extended warranty. They worked as a team and saved me money on my extended warranty. More

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Lloyd has helped me multiple times to find the perfect vehicle. He will always be my favorite individual to work with at Sam Pack Chevrolet. vehicle. He will always be my favorite individual to work with at Sam Pack Chevrolet. More

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Everyone at the dealership was very helpful and informative. I especially enjoyed working with Lloyd. informative. I especially enjoyed working with Lloyd. More

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Superb Experience from all departments and everyone we dealt with showed the definition of excellent customer service !!! James, Austin and Lee were outstanding !!! dealt with showed the definition of excellent customer service !!! James, Austin and Lee were outstanding !!! More

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