Austin Blomeley

We brought our Odyssey Van to this Honda dealer on 10/18 after Hurricane Milton. Damage on van included the emissions canister and carpeting. We were told parts were on backorder. I placed numerous calls after Hurricane Milton. Damage on van included the emissions canister and carpeting. We were told parts were on backorder. I placed numerous calls between October and December and was told parts were still not available. On December 20th I called my previous Honda dealer in Pennsylvania to inquire about the emissions canister and within minutes, he was able to tell me of other Honda dealers in Forida who had canisters in their parts inventory. I subsequently called the Sanford Honda dealer who stated that they had the emissions canister. After waiting for more than 2 months, I was able to locate an emisssions canister in ONE HOUR!!! During these 2 months, our check engine light stayed on which was concerning in case different issues could arise but we would not be aware of since we were told light would stay on until canister was replaced. We are still WAITING on the carpeting and nobody can tell us when that will be ready. More

by hello Verified Customer Verified Customer

Report | Print

staff was friendly and professional! Will definitely be coming back for service in the future Will definitely be coming back for service in the future More

by SIPJUICE Verified Customer Verified Customer

Report | Print