Bakersfield Hyundai

On March 12, 2024, A service department representative provided my warranty service contract to another customer. The warranty contract contained my name, my address, phone number as well as email address provided my warranty service contract to another customer. The warranty contract contained my name, my address, phone number as well as email address. The customer that recd my contract reached out to me via text to inquire about a vehicle that she now owned and purchased thru Hyundai that I traded in AUG or SEPT of 2023. She was having engine problems with the vehicle. She was inquiring to see if I had any issues with the vehicle. She and spoke briefly and our conversation ended. I pondered that night on how she obtained my info so the next morning I reached out to her and discovered that Hyundai had given her a copy of my contract with my information on it. I reached out to Hyundai and spoke to Angel the GM and he admitted that they were in violation of privacy laws. I then had a meeting with Patrick Beck the owner who was more concerned about the time and money he had to waste on the employees he had to fire behind the incident. BTW no proof this was actually done, When I asked Patrick Beck how I know this hasn't happened before his response was oh well, I am sure it has and no doubt it won't again. He offered credit monitoring for a year as a sorry but as a prior victim of having my information compromised, I declined as I already do this. Again, admitting guilt that they ae in violation of privacy laws. I showed Patrick a TIC TOC of one of his employes in the finance dept. admitting that she left a deal jacket opened and the customers information was stolen. Her response was OOOPS. All I could say is if you bought a car from BAKERSFIELD HYUNDAI please monitor your credit closely. Don't be another victim. More

If I could give zero stars I would. On February 21st around 11am I was sent a long text from a number I did not recognize. This person stated that they received my rental agreement thro On February 21st around 11am I was sent a long text from a number I did not recognize. This person stated that they received my rental agreement through email from Bakersfield Hyundai which has all my information besides my ssn. I called that customer and had a long chat as I was going to Hyundai to discuss the fact that my information was was sent to someone who definitely was not me. Like a 2 weeks later I went back up there and requested a copy of my extended warranty because I was still having issues with my vehicle . The service advisor that was helping me printed out a extended warranty contract handed it to me I didn't look at it until I got home . When I did look at it I realized I was given the previous owners information I contacted the previous owner asked her a few questions about the core so that she would realize that I had her information . She contacted me the next day asking how I ended up with her information and I explained to her that it was handed to me in the service department by a service advisor at Bakersfield Hyundai . I made an appointment with Patrick Beck recently her and I went up there to sit down and discuss the seriousness of this happening . He sat there and smiled and talked in a condescending voice Even after explaining the traumatizing situation that I have done through in my life and now somebody I don't even know has all my information . I honestly felt like I had been violated once again but this time by a car dealership that didn't in my opinion take precautionaries in order to keep my information safe and not sent to a complete stranger. So if you still choose to do business with this company I would be very cautious with your personal information because you never know where it will end up . More

Stay away from Hyundai cars. Really unreliable motors. That only good thing is I leased the 2022 Elentra Hybrid so I will be turning in my lease when it is all over. The transmis Really unreliable motors. That only good thing is I leased the 2022 Elentra Hybrid so I will be turning in my lease when it is all over. The transmission broke and stopped working at 10,000 miles. The clutch went out at around 10,000 miles. I noticed when I came to a complete stop and my vehicle lunged forward 5 feet. Luckily there wasn't another vehicle in front of me. They took about 3 weeks to fix it. In addition, My battery died one day, and I powered it up with it's self power button. Well, I couldn't make it pass the light and the car started turning off in the middle of the railroad tracks with my two year old son in the back seat. Talk about a scary situation. I took it to the dealer and they said everything was fine. Now, it has 19,000 miles. There was a check engine light in my car two days ago but today it is gone, which is a bit odd because it is the day of my scheduled appointment. Today I called because my windshield wipers have not been working properly since I got the car. Keep in mind it doesn't rain a lot in Bakersfield and of course I hardly drive it when it does rain because I have a child and rather play it safe. I called the manager and told them, I need you to replace my windshield wipers, he said oops your warranty expired at 12,000 miles. I told him dude how could an add on item be under 12,000 miles warranty. It would be impossible to use wipers for 12,000 miles. I barely used it all. I would say I used it like 20 days in the past 2 years. I expected them to cover it since these wipers have been manufactured defective. He told me have a nice day and can't replace them. Anyway, I would stay away from these type of vehicles. I am scared to drive it, not knowing if the car is going to turn off on me, or if the transmission will break again. Very unsafe cars in my opinion. I might consider pursing lemon law if my car continues to experience issues. It's unacceptable for a 2022 vehicle. More

Joey is great at keeping us informed of our vehicles status. Service center has friendly staff and is clean. status. Service center has friendly staff and is clean. More

A most excellent experience. Fabiola was attentive and accomodating. Turned in a great car for a new lease and Fabi worked me a great deal. A great car and great people. Fabiola was attentive and accomodating. Turned in a great car for a new lease and Fabi worked me a great deal. A great car and great people. More

Jack was very helpful and professional. He made our purchasing process go quick and smooth! He was also very informative and kept us in the loop every step of the way. He made our purchasing process go quick and smooth! He was also very informative and kept us in the loop every step of the way. More

my vehicle was returned to me dirty and had body damage. Obviously whoever worked on it did not take care not to inflict baby damage to it. Obviously whoever worked on it did not take care not to inflict baby damage to it. More

With my car failing on me in Los Angeles, Joey in service answered all of my towing questions right away. I also had excellent service from the sales manager Astrid who was there to take custody of my car af answered all of my towing questions right away. I also had excellent service from the sales manager Astrid who was there to take custody of my car after service hours. And of course David Clark called at 7:30 am to let me know he was ready to give my Azera the top notch service he always provides. Thank you all! More