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Aspen Evans
Aspen Evans at Jim Ellis Toyota of McDonough
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Aspen Evans

Advisor

Jim Ellis Toyota of McDonough

144 Hwy 81 W
McDonough, GA 30253

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4.5
23 Reviews

Dealership Experience

1 yr, 2 mos

Languages Spoken

English English

4.5

23 Reviews

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23 Reviews of Aspen Evans

November 13, 2024

Dealership Rating
Employee Rating

Service wait time is not acceptable. 3 + hours to get a simple oil change. Appointment system is broken and not dependable. Recommend a total revamp of the service department. More

by ALTON57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 18, 2024

Jim Ellis Toyota of McDonough responded

We apologize for the long wait and the inconvenience you experienced with our appointment system. Your feedback is essential, and we’re committed to making improvements to ensure efficient service in the future. You can directly reach our Service Director, Jimmy Hernandez, at 770-288-3746 to discuss your experience further. Thank you for sharing your thoughts, and we hope to serve you better next time.

October 22, 2024

Dealership Rating
Employee Rating

Mr. Peeples was a Pleasure very informative and will use in future. Great customer service More

by candstrucking21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Green, Cameron Peoples

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Nov 01, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're delighted to hear that Mr. Peeples provided you with informative and great customer service. We appreciate your support and look forward to assisting you again in the future at Jim Ellis Toyota of McDonough!

July 13, 2024

Dealership Rating
Employee Rating

All of the Advisors I have come in contact with provide Exceptional customer service even to their service bar. Very clean and comfortable environment! More

by missyew294
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Reid Millikan, Kaitlyn Kerce, Lavar Frederick, Victoria Steinetz

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Jul 14, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're delighted to hear that all our service advisors have provided you with exceptional customer service. At Jim Ellis Toyota, we take pride in maintaining a clean and comfortable environment for our customers. We look forward to serving you again!

June 17, 2024

Dealership Rating
Employee Rating

Service personnel were friendly and asked a lot of questions to get my repair done correctly. Liked the video that the technician showed me of his work on my vehicle. So far so good, I'll be back for More

by glm1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Oscar Johnson, Allen Todd, Joshua Marks

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Jun 19, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're pleased to hear that our service personnel were friendly and thorough in addressing your repair needs. It's great to know you appreciated the video we provide for our customers to see the work completed on their vehicle. We look forward to serving you again in the future! If you need any further assistance, please feel free to reach out.

June 15, 2024

Dealership Rating
Employee Rating

This dealership hire the best people. I love the team! They treat you like family at Jim Ellis Toyora of McDonough! More

by MASONANGIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raymond Persaud, Reid Millikan, Oscar Johnson, Jimmy Hernandez, Kaitlyn Kerce, Jon Carpenter, Lavar Frederick, Victoria Steinetz

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Jun 19, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're thrilled to hear that you love our team and feel like family at Jim Ellis Toyota. Providing a welcoming and friendly environment is important to us, and we appreciate your kind words. We look forward to continuing to serve you and making you feel at home with us!

June 12, 2024

Dealership Rating
Employee Rating

That service is so good and I love it, I will like to recommend everyone to go that place. More

by JESUS08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raymond Persaud, Reid Millikan, Oscar Johnson, Jimmy Hernandez, Kaitlyn Kerce, Jon Carpenter, Lavar Frederick, Victoria Steinetz

Report | Print
Jun 14, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback and recommendation! We're glad to hear that you enjoyed our service. If there are any specific areas where we can improve to earn a higher rating, please let us know. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

June 12, 2024

Dealership Rating
Employee Rating

Reliable and very professional with good customer service, good working environment and good worker, nice work. More

by laykaylee_leye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 14, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear that you found our service reliable and professional, with a good working environment and excellent customer service. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

June 11, 2024

Dealership Rating
Employee Rating

Jim Ellis toyota is great, great people and customer service. I would recommend anyone to go there More

by abramsalex051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Reid Millikan, Lavar Frederick

Report | Print
Jun 13, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your kind words and recommendation! We're delighted to hear that you had a great experience with our team and customer service at Jim Ellis Toyota. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

June 08, 2024

Dealership Rating
Employee Rating

The atmosphere in the Waiting service area is very nice everything is very clean There More

by BARBARA_BURNT58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raymond Persaud, Reid Millikan, Oscar Johnson, Kaitlyn Kerce, Jon Carpenter, Lavar Frederick, Victoria Steinetz

Report | Print
Jun 12, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that you had a positive experience with us. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

June 07, 2024

Dealership Rating
Employee Rating

Good Customer service and what is the requirement of service I have done there on time so thank you for Jim Ellis Toyota and service team. More

by bishomber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 12, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're pleased to hear that you received good customer service and that your service requirements were met on time. We appreciate your support and your kind words about our service team. If you need anything else or have any further comments, please don't hesitate to reach out. We look forward to serving you again at Jim Ellis Toyota!

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