Ashlynn Van Hees

Mall of Georgia Ford responded

We sincerely apologize for the delays and lack of communication you've experienced regarding the service. We understand how frustrating it can be to wait for a resolution, and we regret that we haven't met your expectations in this regard. Your feedback is important to us, and we want to make sure we address your concerns promptly. Please reach out directly to Scott Tackabury at Stackabury@vtaig.com, and he will assist you in scheduling the necessary repairs and ensuring that you receive the service you were promised. Thank you for your patience, and we look forward to resolving this matter for you.

Mall of Georgia Ford responded

Thank you for bringing this to our attention. We sincerely apologize for the service received and the stress this situation has caused. Your concerns about the potential impact on your motor and the quality of future repairs are completely understandable, and we regret losing your confidence in our service team. This incident does not reflect the standards we aim to uphold, and we are taking steps to ensure such oversights do not occur again. We value your feedback and would appreciate the opportunity to discuss this matter further to address your concerns fully. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can assist you directly. Thank you for bringing this to our attention, and we hope to work toward restoring your trust.

Mall of Georgia Ford responded

Thank you for your wonderful review! We’re thrilled to hear that our team took the time to ensure you were completely comfortable with your purchase. Your satisfaction is our priority, and we’re so happy we could provide that for you. If you need anything else, don’t hesitate to reach out!

Mall of Georgia Ford responded

Thank you for your thoughtful review! We're glad to hear that you had a positive experience with our team, from the service department to the checkout counter. We pride ourselves on professionalism and excellent customer service, and we appreciate your recognition. We look forward to serving you again in the future!

Mall of Georgia Ford responded

Thank you for sharing your experience with us! We’re thrilled to hear that you’ve consistently found our service at Mall of GA Ford to be genuine, honest, and fast. Providing top-notch care for our customers and their vehicles is always our goal, and it’s wonderful to know that we’ve met your expectations. We’re also glad you enjoy the hot chocolate—it's a small touch, but we love hearing that it adds to your visits. Thank you for your continued trust in us, and we look forward to serving you again!

Mall of Georgia Ford responded

Thank you for sharing your positive experience! We're thrilled to hear that Ashlynn provided professional, attentive service and helped you find the perfect 2025 Ford Explorer. It’s wonderful to know that she made your purchase experience enjoyable. We appreciate your feedback and are so happy that you're pleased with your new vehicle!

Mall of Georgia Ford responded

Thank you for your feedback! We're thrilled to hear that our team was helpful in assisting you with selecting your new truck and that the process went smoothly. We aim to make everything as efficient and easy as possible for our customers. If you have any further questions or need assistance, don’t hesitate to reach out. We appreciate your business and hope you enjoy your new truck!

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear that you had a great experience overall and that Donnie was helpful. Please feel free to reach out to us directly if you'd like to discuss your experience further. Your satisfaction is very important to us, and we’ll work to ensure all aspects of your experience are improved moving forward.

Mall of Georgia Ford responded

Thank you for sharing your experience! We're glad to hear that our team was able to assist you and complete your service on time. We truly appreciate your feedback and look forward to serving you again in the future!

Mall of Georgia Ford responded

Thank you for sharing your experience with us. We sincerely apologize for the issues you've encountered with the alignment and recall completion on your F350, as well as the lack of follow-up. This is certainly not the level of service we strive to provide. We want to make sure your concerns are addressed promptly and thoroughly. Please reach out to our Fixed Operations Director, David Blood, at dblood@vtaig.com. He will personally assist you in resolving this matter and ensure everything is taken care of to your satisfaction. Thank you for bringing this to our attention, and we look forward to resolving the issue for you.