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Ashley Ochwat
Ashley Ochwat at Toyota of Scranton
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Ashley Ochwat

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.7
30 Reviews
4.7

30 Reviews

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30 Reviews of Ashley Ochwat

January 26, 2025

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Employee Rating

Crazy overpriced for a routine oil change said they had clean the bottom of my car due to build up mud. Only one spot was cleaned. Car came back dirty. More

by PACHOLECCALVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 27, 2025

Toyota of Scranton responded

PACHOLECCALVIN, We’re sorry to hear that your recent visit didn’t meet your expectations. Our goal is always to provide transparent and high-quality service. During your visit, our team noted a severe clay buildup by the wheel wells, which required additional cleaning to properly access certain areas of your vehicle. We apologize if there was any misunderstanding regarding the extent of the cleaning performed. If there’s anything we can do to address your concerns further, please reach out to us directly at 570.702.8776—we’d be happy to discuss this with you. Regards, The Customer Experience Team Toyota of Scranton

January 23, 2025

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My service appointment went exactly as I expected. I stayed at the dealership and waited for a reasonable amount of time. More

by TEEEYE318
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 25, 2025

Toyota of Scranton responded

TEEEYE318, Thank you for sharing your experience! We're glad to hear that your service appointment went just as expected and that your wait time was reasonable. We appreciate your business and look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

December 27, 2024

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Very polite and professional. Very nice atmosphere. I would recommend this dealership for all your needs. More

by RTBLACK
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Aimer

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Dec 30, 2024

Toyota of Scranton responded

RTBLACK, Thank you for your kind words! We're so glad to hear you enjoyed the polite and professional service, as well as the welcoming atmosphere. Your recommendation means a lot to us! If you ever need anything in the future, we’re here to help. Warm regards, The Toyota of Scranton Team

December 06, 2024

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Ashley was so friendly and very helpful! I appreciate the hard work everyone puts in to make you feel comfortable and welcomed. Jim Yacone has been servicing my vehicles and always does the More

by BRANDI.CHILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 06, 2024

Toyota of Scranton responded

Dear Brandi.Chilson, Thank you for your wonderful review! We’re so glad to hear that Ashley made your experience friendly and helpful, and we truly appreciate your recognition of Jim Yacone’s excellent work. Our team works hard to ensure every guest feels comfortable and welcomed, and it means so much to know we succeeded in doing that for you. Thank you for your continued trust in us, and we look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

November 16, 2024

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The Toyota of Scranton staff that I worked with when purchasing my new Tacoma were great. Noah M. and Jake F. made the purchase experience easy and were very knowledgeable. Mark T. was patient and th More

by JDCRONK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas, Jim Luyster, Noah Mihal, Jake Ferris

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Nov 16, 2024

Toyota of Scranton responded

JDCRONK, Thank you so much for sharing your experience! We're thrilled to hear that Noah M. and Jake F. made your purchase easy and enjoyable with their knowledge and expertise. It's great to know that Mark T. took the time to thoroughly introduce you to your new Tacoma's features, and that Ashley O. provided helpful answers regarding your new accessories. Your recommendation means the world to us! Congratulations on your new Tacoma, and we look forward to serving you again in the future. Enjoy your ride! Warm regards, The Sales Team Toyota of Scranton

October 22, 2024

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The best dealership to buy new or used cars from! Thank you Toyota of Scranton! More

by JSKEEN8790
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie Jones, Alan Aimer, Kacie Kuchinskas, Christine Shean, Chelsea Zongilla, Hailee Politz

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Oct 22, 2024

Toyota of Scranton responded

JSKEEN8790, Thank you for your amazing review! We're thrilled to be considered the best dealership for new and used cars. It means a lot to us that you had such a positive experience. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future Regards, The Toyota of Scranton Team

October 21, 2024

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Employee Rating

Service was quick & Ashley was friendly & professional. Enjoyed the coffee & bun while waiting & the tv More

by ROXYZOE2
Workmanship
Service Time
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Recommend Dealer
Yes
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Oct 22, 2024

Toyota of Scranton responded

ROXYZOE2, Thank you for your kind review! We're delighted to hear that you had a quick and pleasant service experience, and that Ashley provided friendly and professional assistance. We're also glad you enjoyed the coffee, bun, and TV while you waited! We look forward to welcoming you back for your next visit. Warm regards, The Service Team Toyota of Scranton

October 18, 2024

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Very helpful and. Very knowledgeable and very polite and very friendly Answered all of my questions More

by MONARCH1150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 22, 2024

Toyota of Scranton responded

MONARCH1150, Thank you so much for your kind words! We're thrilled to hear that you found our team to be helpful, knowledgeable, and friendly. It's always our goal to answer all your questions and provide a positive experience. We appreciate your feedback and look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

October 04, 2024

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Great experience overall. I would highly recommend this dealership and associate to friends and family. More

by FUCCI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 05, 2024

Toyota of Scranton responded

FUCCI2, Thank you for sharing your feedback! We're delighted to hear that you had a great overall experience with us. It means a lot that you would recommend both our dealership and your associate to friends and family. We appreciate your trust and look forward to serving you again in the future. Thanks for choosing Toyota of Scranton! Take care, The Toyota of Scranton Team

September 26, 2024

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Employee Rating

Professional, pleasant, efficient, prompt. No complaints! Happy to do business with them. Happy with service. More

by GAUGHANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Luyster , Brian Burgess

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Sep 27, 2024

Toyota of Scranton responded

GAUGHANS, Thank you so much for your kind words and 5-star review! We’re thrilled to hear that you had a professional, pleasant, and efficient experience with us. Your satisfaction is our top priority, and we're happy to know that we met your expectations. We look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

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