Ashley Meeks

The oil Change and tire rotation was great. A couple of days ago I noticed a section of the splash guard under the car was hanging down. I had to jack it up and repair it. I guess the tech did A couple of days ago I noticed a section of the splash guard under the car was hanging down. I had to jack it up and repair it. I guess the tech did not secure it properly after draining the oil. More

by DWSPINGRAM Verified Customer Verified Customer

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Well since this is my third time receiving a message to leave a review I guess I will. I’ve been here several times with little to no help. My first time there the female service provider was very rude and leave a review I guess I will. I’ve been here several times with little to no help. My first time there the female service provider was very rude and dismissive, wouldn’t even listen to my plight because she had “other cars” to tend to that day which isn’t my problem as a customer. The other times I was turned away for problems with my car that only exist because they sold me a car that was rear ended and failed to tell me, otherwise I wouldn’t have wasted my time purchasing the car. My experience here has been nothing but a pain and I wouldn’t recommend anyone get a car here. More

by janayriles Verified Customer Verified Customer

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Terrible,chest people,not honest-you have to check after completion of work. tech unreliable completion of work. tech unreliable More

by virginiasthomas50 Verified Customer Verified Customer

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No words don't believe her she's I believe she was lying not truthful person not truthful person More

by virginiasthomas50 Verified Customer Verified Customer

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Even though my car had a secondary warranty coverage the dealership honored tans was very efficient. dealership honored tans was very efficient. More

by gmckinney1954 Verified Customer Verified Customer

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Serra Nissan is easy to make an appointment for auto service and easy to change if necessary.. service and easy to change if necessary.. More

by douglowe257 Verified Customer Verified Customer

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The workers fixed our problem quickly & had reasonable price when they discovered a nail in tire-they patched it preventing me from having to buy a new tire price when they discovered a nail in tire-they patched it preventing me from having to buy a new tire More

by Roywillwrite Verified Customer Verified Customer

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Great service. Mr Curtis is a great manager and will do anything for his customers! Bryan in the used car department is also great! Mr Curtis is a great manager and will do anything for his customers! Bryan in the used car department is also great! More

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Everything was done professionally and Ashley was very courteous and kind. Thank you Serra Nissan. courteous and kind. Thank you Serra Nissan. More

by HAWKINSC16 Verified Customer Verified Customer

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My appt was Monday 1:30 PM. The vehicle was towed in for $249 out of pocket plus Allstate Roadside used 3 x total (2 jumps @ my home. No loaner vehicle available for Tuesday VA The vehicle was towed in for $249 out of pocket plus Allstate Roadside used 3 x total (2 jumps @ my home. No loaner vehicle available for Tuesday VA Hospital early AM (07:00AM). My car sat 4 days without being checked. No loaner or rental approved for )40.00 per day last minute rental. Lyft & Uber for Leeds area is not reliable for timely travel!!! Very little coverage of this area. The car needed a new factory battery. It has 20, 149 miles purchase through Echo park 2/24/2025 with 19,600 miles! No communication to me unless I called! Too long for service… More

by kdkhanboler Verified Customer Verified Customer

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