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Ashley Meeks
Ashley Meeks at Serra Nissan
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Ashley Meeks

Service Advisor

Serra Nissan

1500 Center Point Pkwy
Birmingham, AL 35215

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4.8
18 Reviews
4.8

18 Reviews

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18 Reviews of Ashley Meeks

December 29, 2024

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Employee Rating

The service was GREAT, but the labor was a bit much. $971 for a battery and spark plugs was over the top especially during the holidays. Serra service my brakes this summer, they waived my diagnostic fe More

by BooBear2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Matt Henry, Kyng Scott

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Dec 30, 2024

Serra Nissan responded

Thank you for your feedback - we always appreciate hearing from our customers about how we can make their experience better. While we do not always have control over the pricing of our parts, we will keep your feedback in mind moving forward, and we hope that we can earn your time and business for any future vehicle needs!

December 25, 2024

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Employee Rating

They are nice and polite works the customer service is fast and excellent formal and informative. More

by carrellholmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Matt Henry, Kyng Scott

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Dec 26, 2024

Serra Nissan responded

We're so glad to hear that you had a wonderful experience here with us at Serra Nissan! Thank you for choosing us with your time and your trust, we greatly appreciate your business with us. We hope you will continue to choose us for any of your vehicle's future service needs so we can continue to provide excellent customer service!

December 19, 2024

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They told us that they lost our prepaid oil change paperwork and tried to make us pay for it again. We had to go find our dealer and have him print the prepayment form. Then when my car was finally do More

by dnc
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Angel Borja

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Dec 20, 2024

Serra Nissan responded

We are very sorry to hear about your unsatisfactory experience with our service center. It is always our priority to deliver high-quality, communicative service to every customer, and we would be more than willing to investigate this situation so we can understand where to improve. We encourage you to call us at 205-856-2544 and ask for our service manager, Dylan, if you are open to discussing your experience with us so we can do better next time.

December 16, 2024

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Employee Rating

I was accommodated with same day service. My service was done quickly. I can appreciate the professionalism of the staff. More

by tisa0811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Wilson, Payden Sewell

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Dec 17, 2024

Serra Nissan responded

Thank you for your great review - we are so glad to hear about your great experience with our service center! We greatly appreciate you choosing Serra Nissan to share your time and your business, and we hope you will continue to return for any future service or sales needs, as well!

December 13, 2024

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Ashley is truly awesome! Don’t hesitate to bring your vehicle in to Serra Nissan! More

by Curt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Ibarra, Angel Borja, Curtis Lloyd, Scott Fuller, Courtney Wilson, Jeff Roe, Matt Henry, Zac Willis, Kyng Scott

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Dec 13, 2024

Serra Nissan responded

Thank you so much for your great review! We are very grateful for your time and your business with us here at Serra Nissan, and we are so glad you enjoyed your service experience! We hope you will return to see us for any of your vehicle's future needs as well.

December 04, 2024

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Employee Rating

They are always acknowledging the customers and making sure they have everything they need. And always do everything they can to make sure the customer receives the best service. More

by Tayler
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Matt Henry, Kyng Scott

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Dec 05, 2024

Serra Nissan responded

Tayler- thank you so much for your review! We are so glad you got to experience the awesome customer service that we pride ourselves upon, and we deeply appreciate you choosing us for your service. We hope you will continue to choose Serra Nissan, and we look forward to serving you again!

November 28, 2024

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Fast, efficient. Courteous. Gives me peace of mind. Oil changes are too expensive. Charge less. More

by jeccasnanadnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller

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Nov 30, 2024

Serra Nissan responded

Thank you for your review - we are glad to hear that you are satisfied with our service team's workmanship and efficiency! When it comes to price, there are multiple factors that influence our service pricing including those that are out of our control, but we appreciate your feedback and will keep that in mind for future improvements. We hope you will return to see us in the future!

November 28, 2024

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Employee Rating

There was very little interacting between us but they were very prompt and very friendly More

by YDENISEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller

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Nov 30, 2024

Serra Nissan responded

Thank you for your review! We very much appreciate your time and business with us and are glad we were able to help you with your vehicle's service needs! We hope to earn your business again in the future for any sales or service needs as well.

November 27, 2024

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Employee Rating

Friendly, knowledgeable and quick service. Comfortable waiting area with snacks and drinks. Will ge back! More

by scooper701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 30, 2024

Serra Nissan responded

Thank you for your great review - we are very glad to hear about your comfortable service experience! We deeply appreciate you choosing Serra Nissan for your vehicle's service needs and we look forward to serving you again in the future.

November 22, 2024

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Employee Rating

Always good service. Nothing changed and that is good. Never been pushed to do anything unneeded which I appreciate. More

by tduchock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Kyng Scott

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Nov 23, 2024

Serra Nissan responded

Thank you so much for your great review - we are so glad to hear about your great service experience! We greatly appreciate your time with us and your feedback, and we hope you will continue to choose Serra Nissan for your vehicle's service in the future.

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